Secure Net, your cybersecurity guaranteed

Yes, you can test the Secure Net option for free for 3 months with our Try & Buy offer. After this period, your free trial will automatically convert into a paid subscription, unless you cancel before the end of the 3 months.

At the end of the trial, you will pay €4/month to protect your fixed network via Secure Net Fix, and/or €2/month to protect your 4G/5G mobile network via the Secure Net Mobile option. You can deactivate either option at any time via MyProximus.

No, once the option is activated, your devices are protected via the Proximus network. No software installation is required.

To activate Secure Net, log in to your MyProximus account, go to the security options, and select Secure Net. Follow the instructions to complete the activation. Once activated, your devices are protected via the Proximus network — no further action is needed.

Secure Net Fix protects all devices connected to your fixed Proximus internet line, including your smart devices.

Secure Net Mobile:

• In a pack: all mobile subscriptions included in the pack are protected for €2/month.
• As a standalone option: only one mobile subscription is protected (€2/month per subscription).

For complete protection (fixed internet + mobile), it is recommended to combine Secure Net Fix and Secure Net Mobile in a pack.

Secure Net works only on the Proximus network where the option has been activated. If you use another network, Secure Net protection does not apply.

• Secure Net Fix: this option protects devices connected to your Proximus home Wi-Fi network only. If you connect to another Wi-Fi network, Secure Net Fix will not protect your devices.
• Secure Net Mobile: this option protects devices using the Proximus 4G/5G mobile network only. If you are abroad or use another mobile network, Secure Net Mobile will not protect your devices.

No, Secure Net is designed to run silently in the background, without impacting your Internet speed.

Yes, you can deactivate Secure Net at any time via your MyProximus account. The protection will be immediately disabled.

Secure Net protects against major cyberthreats such as viruses, phishing attempts and malicious websites. However, it is always recommended to follow good online security practices.

Norton Security is software that you need to install on each device to protect it. While it offers complete protection, it requires installation and individual management on every device.

Secure Net, on the other hand, is directly integrated into the Proximus network. It is easier to use, as it requires no installation and automatically covers all your connected devices. In addition, Secure Net is more cost-effective, offering efficient protection without extra charges per device.

Yes, in some cases, it may be beneficial to combine Secure Net and Norton Security for maximum protection.

• Secure Net provides basic protection integrated directly into the Proximus network, automatically protecting all connected devices against major cyberthreats without installation. However, this protection is limited to devices connected to the Proximus network (home Wi-Fi and 4G/5G mobile network on the go).
• Norton Security, on the other hand, is software installed on each device. It offers more complete and personalised protection, including advanced features such as ransomware protection, firewalls, and password management tools. Norton Security also protects your devices when connected to other networks, including abroad.

By combining both, you benefit from the simplicity and network coverage of Secure Net, while adding extra security layers and the advanced features of Norton Security. This can be particularly useful for users who want enhanced protection on specific devices, especially when connecting to networks other than Proximus.

To benefit from Secure Net, you must be a Proximus customer.

• If you want to use Secure Net Fix, you need to have or choose a Proximus internet product, as this option protects devices connected to your Proximus Wi-Fi network at home.
• Similarly, to use Secure Net Mobile, you need to have or choose a Proximus mobile product, as this option protects devices using the Proximus 4G/5G mobile network.

Yes, Proximus is strongly committed to digital security for a safer world. Even without Secure Net and Norton Security, Proximus already automatically blocks certain threats to protect its users. For example:

• Fraudulent SMS: around 2 million fraudulent SMS messages were blocked every month in 2024.
• Fraudulent emails: around 400 million fraudulent emails were blocked every month in the second half of 2024.
• Spoofed calls: around 1.5 million spoofed calls were blocked every month in January 2025.

However, additional protection like Secure Net remains useful, as it offers an extra security layer directly integrated into your Proximus network, automatically protecting all your connected devices against major cyberthreats.

For more information about Proximus’ initiatives on digital security, visit Proximus Digital Security.