Find answers to your Proximus billing questions

Understand your Proximus bill: costs, payment, tips & help

Six top billing questions

Where can I find my bill You’ll find your bills in the Proximus+ app or online in MyProximus. View, download your PDF and check all details.
What is the amount to pay of my bill? Check your Proximus balance and see if you still need to pay. Find the easiest way to pay your bill, directly or online.
Can I get an explanation about my bill? We explain each part of your bill clearly. Some costs are fixed monthly; others, like usage, may vary from month to month.
Why is my bill higher than expected? We explain why your bill may be higher than usual. If you're a new customer, your first bill might cover more than one month.
How can I check the usage details? See who you called, when you called abroad, or when you sent premium SMS. Check your usage to keep track of your call and text costs.
Can I pay later than the due date? It is best to pay on time. Find out what to do if you're already late with a payment. In some cases, it is possible to spread the cost.

Other FAQs about Proximus billing

Find out how to proceed if you want to dispute an amount. You can call us or e-mail us. Learn how to lodge a complaint about your bill.

Buy apps, games, tickets, and more with your mobile. Set up mobile purchases and learn how these third-party services appear on your bill.

Need more time to pay your bill? Request a new due date for one or all upcoming bills.

You’ll find your bills in the Proximus+ app or online in MyProximus. When there is a new bill, you’ll get an e-mail and/or an SMS or the bill sent by post. Choose how you want to receive your bill.

With a direct debit, your bill is always paid on time. It’s free to request and easy to manage. Learn how to set up, change or cancel your direct debit in just a few steps.

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Some tips to help you

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