Proximus, PLC under Belgian Public Law undertakes to make this Internet site accessible, in accordance with the law of 19 July 2018 on the accessibility of Internet sites and mobile applications of public sector bodiesNew window.
This accessibility statement applies to the website www.proximus.be.
This Internet site is in partial compliance due to the non-conformities and exemptions listed below.
- Some of the portal pages containing common components that have not been made accessible yet.
- Some PDF files may be inaccessible to some people.
- Login & Registration
- "Reload online" application
Some office automation and multimedia files do not meet the accessibility criteria but will be reviewed shortly in the context of our future developments.
The content does not fall within the scope of the applicable legislation
Some applications hosted on the site are external content produced by third parties.
Each content identified as non-compliant is accompanied in its immediate environment by an accessible alternative. However, if this alternative is not present on the page concerned, we invite adversely affected users to contact us by one of the means indicated below in order to obtain accessible content.
Preparation of this accessibility statement
This statement was last updated on 23/09/2020.
The accessibility of the site has been assessed by a digital accessibility expert who is working on a compliance report
General Accessibility Improvement Baseline (GAAR3New window) and its relevant GAAR4 updates at the revision stage. The baseline ensures compliance with Web Content Accessibility Guidelines 2.1 level AANew window and the European standard EN 301 549 (PDF, 1.9 Mb)New window.
Feedback and contact details
If you have any questions or comments about the accessibility of the site, you can contact us by the following means:
Procedure helping to ensure compliance with the provisions
If you do not receive a quick or adequate response from us to your request for an alternative to non-accessible content or an adaptation of the part of the site that prevents you from accessing content or a functionality, you are entitled to address your grievances to UNIA, the Belgian public institution that fights against discrimination and defends equal opportunities in Belgium:
Rue Royale 138
Proximus wants to promote the use of the Internet by making it more accessible, particularly for people with disabilities. We continuously improve the user experience by complying with relevant accessibility standards.
Measures to improve accessibility
We have taken the following steps to improve the accessibility of our website:
- we have made it part of our organization's mission to promote the use of the Internet in a sustainable way;
- overall accessibility is an essential part of our strategy;
- accessibility is included in our communication strategy;
- our employees have been trained in accessibility standards and communication strategies.
Schedule of planned improvements
Accessibility of this site is constantly being improved through a continuous effort by a multitude of teams. A provisional planning for the aforementioned content to reach compliancy is as follows.
- MyProximus, except 'My bills': 19/04/2021
- Webshop: 30/04/2021
- Reload Online: 30/04/2021
- Login & Registration: 30/04/2021
- Remaining proximus.be portal pages: 30/04/2021
- MyProximus 'My bills': Q3