Free move for customers who either move by keeping their Tuttimus, Familus, Flex or Epic combo, either change their subscriptions to a Flex during their move. If you only have a mobile subscription, you can change your billing address for free via MyProximus. Internet subscription only? The moving costs are €59.
Already a customer?
Already a customer?
Move your products in a few clicks
For your move, we’ll not only make sure all your services join you at your new address, we’ll also ensure that...
- Your connection is installed on your requested move-in date, best to request it at least 5 weeks in advance
- The existing cables are correctly installed and install any additional cables if needed
- Your modem and/or TV is correctly configured, including security and Wi-Fi
New construction or renovation?
Connect your home to the Proximus infrastructure during the building or renovation phase.
Only a mobile subscription?
Did you know you can update your billing address via MyProximus. You can also notify us by filling in the form and we’ll call you back quickly to confirm your new address.
What should I do with my equipment when I move?
Find out what equipment you should take to your new address.
Move in four simple steps!
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Already a customer? Be sure to let us know you are moving at least five weeks in advance, so we can install everything on your preferred date. Is it too late? Of course this is still possible. We will do our utmost to install your products as soon as possible.
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Can I get Fiber at my new address?
Check if this latest technology is available at your new home. If so, this is a new installation.
How to switch telecom operators?
To switch to Proximus you only need your Easy Switch ID and your current customer number. We'll take care of everything, from the cancellation request from your previous operator to the complete installation.
Want to become a Proximus customer?
You’ll be sure to find an offer that suits your needs. Combine unlimited internet, mobile or TV and enjoy a nice promotion.
Everything planned?
Check this checklist to make sure everything is well planned and get your move off to a good start!
Frequently asked questions
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You need to take all Proximus devices and cabling with you when you’re moving. So we can install them in your new home.
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- Keep on surfing
For free via public Wi-Fi or Wi-Fi Hotspots or on other devices by using your smartphone as a mobile access. - Don't miss your program
With your TV comes the free Proximus Pickx app to watch TV on your computer, tablet or smartphone. - Stay available
Divert incoming calls to another phone or smartphone.
- Keep on surfing
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You’ll find info about your move in the MyProximus app. It’s possible to consult or modify your appointment there.
We will also proactively communicate:- Confirmation of your move request via e-mail
- 2 days before your actual move, we text you
- 30 minutes before arriving, the technician calls to confirm his visit
- During the installation, the technician is available for questions
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Not a fan of cabling? Count on our wireless solutions to connect your decoder to your modem.
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You'd like to benefit from a better Wi-Fi coverage in your home? Consider it done with our Smart Wi-Fi!
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Make sure no bill gets lost and cause deactivation of your services, don’t forget to request a mail forwarding. Or choose an electronic bill, that’s even easier!
Conditions
The Terms and Conditions and Pricelist & tariffs apply.
The rate for a standard installation is €59, including different elements:
- Installation of the Proximus connection
- Cabling (max 20 meters, eventually with horizontal drilling in a wall) and a check of existing cabling
- Installation and configuration of the modem, including securization and Wi-Fi
- Configuration of a PC to access internet (using a cable or a built-in wireless card) + configuration of a tablet/smartphone
- Installation of an e-mail address and an alias on 1 PC
- Configuration of your My Proximus account
- Mobile coverage check
- Installation of the TV decoder + small demo
The type of installation that will be carried out at your new home will be discussed with you during the introduction of your request. Please get as much information as possible on the available infrastructure at your new address, on beforehand (presence or not of a Proximus connection, placement of this entry point, identity of the former Proximus customer…).
If the Proximus connection isn't available yet at your new address, our team will need to carry out extra work to establish a connection between the cabling in your street and your home. This intervention will be done the same day but isn’t included in the price for standard installation, neither are the extra devices like Wi-Fi enhancers.
Free move for customers who either move by keeping their Tuttimus, Familus, Flex or Epic combo, either change their subscriptions to a Tuttimus, Familus, Flex or Epic combo during their move.
All other customers are not eligible.