Free of charge for Tuttimus, Familus, Flex and Epic combo
Give notice of your move at least 3 weeks in advance. Please note that the waiting times can be higher due to COVID-19.
Move fee: €59
€0
in case of a Tuttimus, Familus or Flex pack, existing or new1
Notify us, we'll call you within 2 hours to insert your new address. You're already MyProximus? Log in and insert your new address as billing address. Easy and free of charge!
Connect your new home to the Proximus infrastructure during the building/renovation phase!
What is the speed, the amount of TV's and the technology you can get at your new address?
For free via Public Wi-Fi or Wi-Fi Hotspots or on other devices by using your smartphone as a mobile access.
With your TV comes the free Proximus Pickx app to watch TV on your computer, tablet or smartphone.
Divert incoming calls to another phone or smartphone.
Yes, you need to take all Proximus devices and cabling with you when you’re moving.
You’ll find info about your move in the MyProximus app. It’s possible to consult or modify your appointment there.
We will also proactively communicate:
You’ve got a lot on your mind when you’re moving. Help is available: our move checklist helps you plan it all!
Not a fan of cabling? Count on our wireless solutions to connect your decoder to your modem.
You’d like to benefit from a better mobile coverage in your home? Consider it done with the Mobile Coverage Extender!
Make sure no bill gets lost and cause deactivation of your services, don’t forget to request a mail forwarding. Or choose an electronic bill, that’s even easier!
The rate for a standard installation is €59, including different elements:
The type of installation that will be carried out at your new home will be discussed with you during the introduction of your request. Please get as much information as possible on the available infrastructure at your new address, on beforehand (presence or not of a Proximus connection, placement of this entry point, identity of the former Proximus customer…).
If the Proximus connection isn't available yet at your new address, our team will need to carry out extra work to establish a connection between the cabling in your street and your home. This intervention will be done the same day but isn’t included in the price for standard installation, neither are the extra devices like Wi-Fi enhancers.
1 Free move for customers who either move by keeping their Tuttimus, Familus, Flex or Epic combo, either change their subscriptions to a Tuttimus, Familus, Flex or Epic combo during their move.
All other customers are not eligible.