Are you moving?

We are moving your
connection!

Already a customer?

Already a customer?

Move your products in a few clicks

For your move, we’ll not only make sure all your services join you at your new address, we’ll also ensure that...

  • Your connection is up and running on your requested move-in date. It is best to inform us at least 5 weeks in advance 
  • The existing cables are correctly installed and install any additional cables if needed
  • Your modem and/or TV can be configured correctly, including security and Wi-Fi 
  • You can choose quick self-installation (if technically possible) or the convenience of installation by a technician (€79) 

New construction or renovation?

Connect your home to the Proximus infrastructure during the building or renovation phase.

Only a mobile subscription?

Did you know you can update your billing address via MyProximus. You can also notify us by filling in the form and we’ll call you back quickly to confirm your new address.

What should I do with my equipment when I move?

Find out what equipment you should take to your new address.

Move in a few simple steps!

  1. Let us know you are moving

    Already a customer? Let us know at least five weeks in advance that you're moving, so we can get things in place for you by your preferred date. Is it too late? That's still possible, of course. We will do our best to help you. 

Can I get Fiber at my new address?

Check if this latest technology is available at your new home. If so, this is a new installation.

How to switch telecom operators?

To switch to Proximus you only need your Easy Switch ID and your current customer number. We'll take care of everything, from the cancellation request from your previous operator to the complete installation.

Want to become a Proximus customer?

You’ll be sure to find an offer that suits your needs. Combine unlimited internet, mobile or TV and enjoy a nice promotion.

Everything planned?

Check this checklist to make sure everything is well planned and get your move off to a good start!

Frequently asked questions

Are you a customer with a Tuttimus, Familus, Flex or Flex+ pack or just an internet subscription? If you opt for self-installation, no moving costs will be charged. If your situation does not allow self-installation, we will take care of the moving costs. Would you like the convenience of a complete and carefree installation by a technician? Then a fee of €79 is charged. 

If you only have a mobile subscription, you can change your billing address for free via MyProximus. 

Do you have a Business Flex, Bizz All-in, Bizz Office or Epic combo? In that case, installation by a technician is free of charge. 

Move all Proximus devices and their cabling with you. The only exception is the equipment for receiving the fiber signal in your old residence. Leave the ONT and ONTP hanging on the wall and the cable in between. 

If a technician will be visiting your home, he will take care of everything on the day of installation. Did you opt for self-intallation? Then you get clear instructions to get started yourself easily and quickly. 

  • Keep on surfing
    Use your smartphone's data as mobile Internet access for all your other devices. 
  • Don't miss your program
    With your TV comes the free Proximus Pickx app to watch TV on your computer, tablet or smartphone.
  • Stay available
    Divert incoming calls to another phone or smartphone.

You’ll find info about your move in the Proximus+ app. It’s possible to consult or modify your appointment there.
We will also proactively communicate:

  • Confirmation of your move request via e-mail
  • 2 days before your actual move, we text you
  • 30 minutes before arriving, the technician calls to confirm his visit
  • During the installation, the technician is available for questions

Not a fan of cabling? Count on our wireless solutions to connect your decoder to your modem.

Go wireless!

You'd like to benefit from a better Wi-Fi coverage in your home? Consider it done with our Smart Wi-Fi!

More info

Make sure no bill gets lost and cause deactivation of your services, don’t forget to request a mail forwarding. Or choose an electronic bill, that’s even easier!

Let me choose

You don't need to get anything special in your home. If new materials are needed, they will be delivered. Otherwise, you can reuse your current materials. 

If your pack remains identical at your new address, you will keep the same pack and corresponding benefits. Do you change technology (for example, from copper to fiber) or do you choose a heavier or lighter internet subscription? Then you'll get a Flex+ pack. 

This is determined based on your personal situation in the last step of your move request. 

The Terms and Conditions and Pricelist & tariffs apply.

The rate for a standard installation is €59, including different elements:

  • Installation of the Proximus connection
  • Cabling (max 20 meters, eventually with horizontal drilling in a wall) and a check of existing cabling
  • Installation and configuration of the modem, including securization and Wi-Fi
  • Configuration of a PC to access internet (using a cable or a built-in wireless card) + configuration of a tablet/smartphone
  • Installation of an e-mail address and an alias on 1 PC
  • Configuration of your My Proximus account
  • Mobile coverage check
  • Installation of the TV decoder + small demo

The type of installation that will be carried out at your new home will be discussed with you during the introduction of your request. Please get as much information as possible on the available infrastructure at your new address, on beforehand (presence or not of a Proximus connection, placement of this entry point, identity of the former Proximus customer…).

If the Proximus connection isn't available yet at your new address, our team will need to carry out extra work to establish a connection between the cabling in your street and your home. This intervention will be done the same day but isn’t included in the price for standard installation, neither are the extra devices like Wi-Fi enhancers.

Free move for customers who either move by keeping their Tuttimus, Familus, Flex or Epic combo, either change their subscriptions to a Tuttimus, Familus, Flex or Epic combo during their move.
All other customers are not eligible.

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