Free of charge for Tuttimus, Familus and Epic combo
Give notice of your move 2 weeks in advance. The technician will make sure all is installed when you’re moving in.
Move fee: €59
€0 in case of a Tuttimus, Familus or Epic combo, existing or new1
Notify us, we'll call you within 2 hours to insert your new address. You're already MyProximus? Log in and insert your new address as billing address. Easy and free of charge!
Connect your new home to the Proximus infrastructure during the building/renovation phase!
During the Covid-19 crisis, we will limit our interventions at the customers' premises to the essential activities of maintaining their telecommunications services: repairs or urgent "activations" up to April 20 (date may be postponed depending on government measures).
For non-urgent installations, you can still order online with an installation date as of April 20 (date may be postponed depending on government measures). The rules on maintaining physical distance continue to apply.
Installation of the Proximus connection
Cabling (max 20 meters, eventually with horizontal drilling in a wall) and a check of existing cabling
Installation and configuration of the modem, including securization and Wi-Fi
Installation of the TV decoder + small demo
Configuration of a PC to access internet (using a cable or a built-in wireless card) + configuration of a tablet/smartphone
Installation of an e-mail address and an alias on 1 PC
Configuration of your My Proximus account
Mobile coverage check
What is the speed, the amount of TV's and the technology you can get at your new address?
For free via Public Wi-Fi or Wi-Fi Hotspots or on other devices by using your smartphone as a mobile access.
With your TV comes the free Proximus Pickx app to watch TV on your computer, tablet or smartphone.
Divert incoming calls to another phone or smartphone.
Yes, you need to take all Proximus devices and cabling with you when you’re moving.
You’ll find info about your move in the MyProximus app. It’s possible to consult or modify your appointment there.
We will also proactively communicate:
You’ve got a lot on your mind when you’re moving. Help is available: our move checklist helps you plan it all!
Not a fan of cabling? Count on our wireless solutions to connect your decoder to your modem.
You’d like to benefit from a better mobile coverage in your home? Consider it done with the Mobile Coverage Extender!
Make sure no bill gets lost and cause deactivation of your services, don’t forget to request a mail forwarding. Or choose an electronic bill, that’s even easier!
The rate for a standard installation is €59, including different elements:
The type of installation that will be carried out at your new home will be discussed with you during the introduction of your request. Please get as much information as possible on the available infrastructure at your new address, on beforehand (presence or not of a Proximus connection, placement of this entry point, identity of the former Proximus customer…).
If the Proximus connection isn't available yet at your new address, our team will need to carry out extra work to establish a connection between the cabling in your street and your home. This intervention will be done the same day but isn’t included in the price for standard installation, neither are the extra devices like Wi-Fi enhancers.
1 Free move for customers who either move by keeping their Tuttimus, Familus or Epic combo, either change their subscriptions to a Tuttimus, Familus or Epic combo during their move.
All other customers are not eligible.