Yes, you need to take all Proximus devices and cabling with you when you’re moving.
Moving made easy
Already client? It’s easy!
Already client? Move your products in a few clicks
Give notice of your move at least 3 weeks in advance. €0 in case of a Tuttimus, Familus, Flex or epic combo pack, existing or new. Another subscription? The move fee is €59.
Promo
instead of €59 €0
Not a customer yet?
Discover our Flex pack and configure it according to your needs
Is fiber coming to your home?
Check nowWin a full moving-out package of €2000!
Building or renovating?
Connect your new home to the Proximus infrastructure during the building/renovation phase!
Second residence
Want to surf and watch TV at your 2nd residence? Benefit from an interesting offer!
Only a mobile subscription
Notify us, we'll call you within 2 hours to insert your new address. You're already MyProximus? Log in and insert your new address as billing address. Easy and free of charge!
What will we do for your move
- Installation of the connection by a technician on the requested moving date if the move was requested 3 weeks in advance
- Cabling (max 20 meters, eventually with horizontal drilling in a wall) and a check of existing cabling
- Installation and configuration of the modem, including securization and Wi-Fi
- Installation of the TV decoder + small demo
- Installation of the connection by a technician on the requested moving date if the move was requested 3 weeks in advance
- Cabling (max 20 meters, eventually with horizontal drilling in a wall) and a check of existing cabling
- Installation and configuration of the modem, including securization and Wi-Fi
- Installation of the TV decoder + small demo
Discover the internet speed at your new address
How many TV’s can you connect in your new home?
Frequently asked questions
-
-
- Keep on surfing
For free via public Wi-Fi or Wi-Fi Hotspots or on other devices by using your smartphone as a mobile access. - Don't miss your program
With your TV comes the free Proximus Pickx app to watch TV on your computer, tablet or smartphone. - Stay available
Divert incoming calls to another phone or smartphone.
- Keep on surfing
-
You’ll find info about your move in the MyProximus app. It’s possible to consult or modify your appointment there.
We will also proactively communicate:- Confirmation of your move request via e-mail
- 2 days before your actual move, we text you
- 30 minutes before arriving, the technician calls to confirm his visit
- During the installation, the technician is available for questions
-
Not a fan of cabling? Count on our wireless solutions to connect your decoder to your modem.
-
You'd like to benefit from a better Wi-Fi coverage in your home? Consider it done with our Smart Wi-Fi!
-
Make sure no bill gets lost and cause deactivation of your services, don’t forget to request a mail forwarding. Or choose an electronic bill, that’s even easier!
Conditions
The Terms and Conditions and Pricelist & tariffs apply.
The rate for a standard installation is €59, including different elements:
- Installation of the Proximus connection
- Cabling (max 20 meters, eventually with horizontal drilling in a wall) and a check of existing cabling
- Installation and configuration of the modem, including securization and Wi-Fi
- Configuration of a PC to access internet (using a cable or a built-in wireless card) + configuration of a tablet/smartphone
- Installation of an e-mail address and an alias on 1 PC
- Configuration of your My Proximus account
- Mobile coverage check
- Installation of the TV decoder + small demo
The type of installation that will be carried out at your new home will be discussed with you during the introduction of your request. Please get as much information as possible on the available infrastructure at your new address, on beforehand (presence or not of a Proximus connection, placement of this entry point, identity of the former Proximus customer…).
If the Proximus connection isn't available yet at your new address, our team will need to carry out extra work to establish a connection between the cabling in your street and your home. This intervention will be done the same day but isn’t included in the price for standard installation, neither are the extra devices like Wi-Fi enhancers.
Free move for customers who either move by keeping their Tuttimus, Familus, Flex or Epic combo, either change their subscriptions to a Tuttimus, Familus, Flex or Epic combo during their move.
All other customers are not eligible.