Free of charge for Tuttimus, Familus and Epic combo
Give notice of your move 2 weeks in advance. The technician will make sure all is installed when you’re moving in.
Move fee: €59
€0 in case of a Tuttimus, Familus or Epic combo, existing or new1
Connect your new home to the Proximus infrastructure during the building/renovation phase!
During the Covid-19 crisis, we will limit our interventions at the customers' premises to the essential activities of maintaining their telecommunications services: repairs or urgent "activations" up to April 20 (date may be postponed depending on government measures).
For non-urgent installations, you can still order online with an installation date as of April 20 (date may be postponed depending on government measures). The rules on maintaining physical distance continue to apply.
What is the speed, the amount of TV's and the technology you can get at your new address?
Yes, you need to take all Proximus devices and cabling with you when you’re moving.
You’ll find info about your move in the MyProximus app. It’s possible to consult or modify your appointment there.
We will also proactively communicate:
You’ve got a lot on your mind when you’re moving. Help is available: our move checklist helps you plan it all!
Not a fan of cabling? Count on our wireless solutions to connect your decoder to your modem.
You’d like to benefit from a better mobile coverage in your home? Consider it done with the Mobile Coverage Extender!
Make sure no bill gets lost and cause deactivation of your services, don’t forget to request a mail forwarding. Or choose an electronic bill, that’s even easier!