Proximus Assistant

Proximus Assistant is our 24/7 chatbot and voicebot for assistance.

  • Instant help 24/7
  • Tailored to your situation
  • Chat & Voice AI-powered assistant
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Do you have a question?
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Better Support

We taught our bot to hook you up with the best solution for what you need.
See its capabilities

Always ON

Get expert support 24/7 with our AI-powered solution — instant help, any time.

Got a tricky problem?

Don’t worry, we’ll hook you up with the right Agent operator who knows how to help!
Read our tips

How can Proximus Assistant help you?

Proximus Assistant is here to help you with over 300 topics! Check out these examples of the different questions you can ask!

Ask about our products and services

  • I’d like more information about the different subscriptions.
  • What’s included in my pack?
  • Can you help me modify my subscription?
  • What is the best Fiber product for me?

Ask technical questions

  • My TV isn’t working.
  • I’m getting the error code P130 on my screen, what do I do?
  • My Internet is down can you help me?
  • My 4G is not working, can you help me?
  • I'm unable to make phone calls with my mobile phone.

Ask administrative questions

  • I want to know my balance.
  • I’d like a duplicate of my bill.
  • I’d like to change my appointment with Proximus.
  • I’ve lost my PIN code, can you help me?

Where can you interact with Proximus Assistant?

Chat with Proximus Assistant

  1. Click on our Proximus Assistant icon on our website and in the Proximus+ app to start a chat.
  2. Ask your question to start the conversation
  3. Let Proximus Assistant help you or connect you to the right agent operator.

Call Proximus Assistant

  1. Dial 0800 55 800.
  2. Explain your request.
  3. Let Proximus Assistant provide guidance or transfer you to an Agent operator.

How to interact with Proximus Assistant?

One question at a time

Proximus Assistant can respond to one question at a time. So ask only one question when you write or call the digital assistant.

The assistant leads the conversation

Once you asked your question, let the digital assistant lead the conversation for a better interaction.

Rephrase your question

It’s possible that Proximus Assistant doesn’t understand your question, don’t hesitate to say it in another way. If the conversation doesn’t seem to go the right way, you can always interrupt and ask another question or ask to speak to an agent operator.

Discover what our clients say about Proximus Assistant

"I got a super fast answer"

“I was connected to the right person in a minute.”

“Easy to use, clear questions!”

“Nice to be connected so quickly to the right person if the robot can't do it itself.”

“We can answer her orally and she understands.”
Proximus Digital Assistant Chat with us