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Send an email

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You can e-mail us via the web form. We answer your e-mail on average within 3 business days. If you encounter technical issues, please call us or chat with us. We prefer to examine and solve the issue directly with you.

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Call us

At peak times, waiting time may arise. In a hurry? For these topics you find the answer easily on our website:


Still not helped? Call us:

From Belgium:

0800 55 800

0800 55 800

From abroad:

+32 475 15 60 30

+32 475 15 60 30

Opening hours

On weekdays from 8 AM to 10 PM. On Saturday, Sunday and on public holidays from 9 AM to 10 PM

Lost or stolen mobile: we'll block your card immediately, 24/7

At peak times, waiting time may arise. In a hurry? For these topics you find the answer easily on our website:


Still not helped? Call us:

From Belgium:

0800 55 800

0800 55 800

From abroad:

+32 475 15 60 30

+32 475 15 60 30

Opening hours

On weekdays from 8 AM to 8 PM (till 6.30 PM for payments). On Saturday from 9 AM to 5.30 PM. Closed on Sunday and public holidays.

Lost or stolen mobile: we'll block your card immediately, 24/7

At peak times, waiting time may arise. In a hurry? For these topics you find the answer easily on our website:


Still not helped? Call us

From Belgium:

0800 55 800

0800 55 800

From abroad:

+32 475 15 60 30

+32 475 15 60 30

Opening hours

On weekdays from 8 AM to 8 PM. On Saturday from 9 AM to 5.30 PM. Closed on Sunday and public holidays.

Lost or stolen mobile: we'll block your card immediately, 24/7

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