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Update (26/07/2021) on our networks in the South of the country

Here is a new update on our fixed and mobile networks in the affected areas. The mobile network coverage is back to normal since last Saturday.

How do you want to contact us?

Send an email

Getting an answer by e-mail may take a while. Do you want a quick answer?

Otherwise, send us an e-mail by choosing your question:

Send an e-mail

Call us

At peak times, waiting time may arise. In a hurry? For these topics you find the answer easily on our website:


Still not helped? Call us:

From Belgium:

0800 55 800

0800 55 800

From abroad:

+32 475 15 60 30

+32 475 15 60 30

Opening hours

On weekdays from 8 AM to 10 PM. On Saturday, Sunday and on public holidays from 9 AM to 10 PM

Lost or stolen mobile: we'll block your card immediately, 24/7

At peak times, waiting time may arise. In a hurry? For these topics you find the answer easily on our website:


Still not helped? Call us:

From Belgium:

0800 55 800

0800 55 800

From abroad:

+32 475 15 60 30

+32 475 15 60 30

Opening hours

From Monday till Friday, from 8 am until 8 pm, Saturday from 9 am until 5:30 pm. Closed on Sunday and bank holidays.

Lost or stolen mobile: we'll block your card immediately, 24/7

At peak times, waiting time may arise. In a hurry? For these topics you find the answer easily on our website:


Still not helped? Call us

From Belgium:

0800 55 800

0800 55 800

From abroad:

+32 475 15 60 30

+32 475 15 60 30

Opening hours

From Monday till Friday, from 8 am until 8 pm, Saturday from 9 am until 5:30 pm. Closed on Sunday and bank holidays.

Lost or stolen mobile: we'll block your card immediately, 24/7

You can also contact us in the following ways

Or find the answer on our website!

Consult our FAQs, interesting articles and clear instruction videos.

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