Contact us
We're here to help
How do you want to contact us?
Getting an answer by e-mail may take a while. Do you want a quick answer?
You can e-mail us via the web form. We answer your e-mail on average within 3 business days. If you encounter technical issues, please call us or chat with us. We prefer to examine and solve the issue directly with you.
At peak times, waiting time may arise. In a hurry? For these topics you find the answer easily on our website:
Still not helped? Call us:
0800 55 800
From abroad:+32 475 15 60 30
Proximus Assistant welcomes you 24/7
No more waiting lines or complex welcome menus, simply state your question and Proximus Assistant, your new digital buddy, will either direct you to the most qualified person or help you directly.
During our service hours you can always ask to speak to one of our colleagues if you wish .
Find out moreOur colleagues are available
Lost or stolen mobile: we'll block your card immediately, 24/7
Weekdays: from 8 AM till 10 PM
Weekend: from 9 AM till 10 PM
Outside our service hours: Proximus Assistant 24/7
At peak times, waiting time may arise. In a hurry? For these topics you find the answer easily on our website:
Still not helped? Call us:
0800 55 800
From abroad:+32 475 15 60 30
Proximus Assistant welcomes you 24/7
No more waiting lines or complex welcome menus, simply state your question and Proximus Assistant, your new digital buddy, will either direct you to the most qualified person or help you directly.
During our service hours you can always ask to speak to one of our colleagues if you wish.
Find out moreOur colleagues are available
Lost or stolen mobile: we'll block your card immediately, 24/7
Weekdays: from 8 AM till 20 PM (till 6:30 PM for payments)
Saturday: from 9 AM to 5:30 PM
Outside our service hours: Proximus Assistant 24/7
At peak times, waiting time may arise. In a hurry? For these topics you find the answer easily on our website:
Still not helped? Call us
0800 55 800
From abroad:+32 475 15 60 30
Proximus Assistant welcomes you 24/7
No more waiting lines or complex welcome menus, simply state your question and Proximus Assistant, your new digital buddy, will either direct you to the most qualified person or help you directly.
During our service hours you can always ask to speak to one of our colleagues if you wish.
Find out moreOur colleagues are available
Lost or stolen mobile: we'll block your card immediately, 24/7
Weekdays: from 8 AM till 20 PM
Saturday: from 9 PM to 5:30 PM
Outside our service hours: Proximus Assistant 24/7
You can also contact us in the following ways
Or find the answer on our website!
Consult our FAQs, interesting articles and clear instruction videos.
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Follow your usage to avoid unpleasant surprises or to manage your bill? Order or cancel an option?
