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Getting an answer by e-mail may take a while. Do you want a quick answer?
You can e-mail us via the web form. We answer your e-mail on average within 3 business days. If you encounter technical issues, please call us or chat with us. We prefer to examine and solve the issue directly with you.
At peak times, waiting time may arise. In a hurry? For these topics you find the answer easily on our website:
Still not helped? Call us:
0800 55 800
From abroad:+32 475 15 60 30
Opening hours
Weekdays: from 8 AM till 22 PM
Weekend: from 9 AM till 22 PM
Lost or stolen mobile: we'll block your card immediately, 24/7
At peak times, waiting time may arise. In a hurry? For these topics you find the answer easily on our website:
Still not helped? Call us:
0800 55 800
From abroad:+32 475 15 60 30
Opening hours
Weekdays: from 8 AM till 20 PM (till 6:30 PM for payments)
Saturday: from 9 AM to 5:30 PM
Lost or stolen mobile: we'll block your card immediately, 24/7
At peak times, waiting time may arise. In a hurry? For these topics you find the answer easily on our website:
Still not helped? Call us
0800 55 800
From abroad:+32 475 15 60 30
Opening hours
Weekdays: from 8 AM till 20 PM
Saturday: from 9 PM to 5:30 PM
Lost or stolen mobile: we'll block your card immediately, 24/7
You can also contact us in the following ways
Or find the answer on our website!
Consult our FAQs, interesting articles and clear instruction videos.
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