Contact us

We're here to help

Currently we have a longer waiting time for handling e-mails.

We are looking for a solution. Thank you for your understanding. Need a quick answer? Take a look at our frequently asked questions or surf to MyProximus.

A new bank account number for Proximus!

How do you want to contact us?

Send an email

Getting an answer by e-mail may take a while. Do you want a quick answer?

Otherwise, send us an e-mail by choosing your question:

Send an e-mail

Call us

At peak times, waiting time may arise. In a hurry? For these topics you find the answer easily on our website:


Still not helped? Call us:

From Belgium:

0800 55 800

0800 55 800

From abroad:

+32 475 15 60 30

+32 475 15 60 30

Opening hours

On weekdays from 8 AM to 10 PM. On Saturday, Sunday and on public holidays from 9 AM to 10 PM

Lost or stolen mobile: we'll block your card immediately, 24/7

At peak times, waiting time may arise. In a hurry? For these topics you find the answer easily on our website:


Still not helped? Call us:

From Belgium:

0800 55 800

0800 55 800

From abroad:

+32 475 15 60 30

+32 475 15 60 30

Opening hours

From Monday till Friday, from 8 am until 8 pm, Saturday from 9 am until 5:30 pm. Closed on Sunday and bank holidays.

Lost or stolen mobile: we'll block your card immediately, 24/7

At peak times, waiting time may arise. In a hurry? For these topics you find the answer easily on our website:


Still not helped? Call us

From Belgium:

0800 55 800

0800 55 800

From abroad:

+32 475 15 60 30

+32 475 15 60 30

Opening hours

From Monday till Friday, from 8 am until 8 pm, Saturday from 9 am until 5:30 pm. Closed on Sunday and bank holidays.

Lost or stolen mobile: we'll block your card immediately, 24/7

You can also contact us in the following ways

Or find the answer on our website!

Consult our FAQs, interesting articles and clear instruction videos.

Manage your Proximus account

Follow your usage to avoid unpleasant surprises or to manage your bill? Order or cancel an option?

picto-chatbot