Internet
social offer
Stay connected
from €19/month
What is the Internet social offer?
The renewed social telecom tariff
In Belgium, the digital gap continues to grow, especially for those with a low income, seniors or people with disabilities.
The Internet social offer is a measure to give more individuals or families in a vulnerable situation (on a living wage or other form of financial assistance) access to the internet. We believe everyone deserves access to the online world, regardless of income level or situation.
Who can benefit from the Internet social offer?
For individuals and families with financial constraints, seniors or people with disabilities.
To qualify for the Internet social offer, you must meet certain conditions.
If you receive the minimum integration income, are 65 years or older or have a disability, you may be eligible for the Internet social offer.
You’ll also find all the beneficiaries and corresponding conditions, plus an online tool on the Federal Public Service website.
A connection for every household
30 Mbps
30 Mbps max download speed
4 Mbps max upload speed
Surf volume: 150 GB/month
Internet social offer
Internet Experience
- Surf volume: 150 GB/month
- Download speed up to 30 Mbps
- Upload speed up to 4 Mbps
+ Installation fee: €29.50
30 Mbps
30 Mbps max download speed
4 Mbps max upload speed
Surf volume: 150 GB/month
Internet social offer + TV
Internet Experience
- Surf volume: 150 GB/month
- Download speed up to 30 Mbps
- Upload speed up to 4 Mbps
TV Experience
- More than 80 TV channels
- Pickx app on all your devices
- Up to 7 days of TV Replay and recording
+ Installation fee: €29.50
How can I get the Internet social offer?
Whether you’re a new or existing customer, follow these steps to get started
- Confirm that you meet the eligibility critera
To benefit from for the Internet social offer, check whether you meet the eligibility conditions with the online tool on the Federal Public Service website.
- Choose the offer that you need
If you are eligible for the Internet social offer, compare our two subscriptions - with or without TV -and pick the one that suits you best.
- Contact us or visit a Proximus shop
After selecting a subscription, reach out to one of our agents via phone or chat, or visit your local Proximus shop so we can help you with your Internet social offer.
Why choose the Internet social offer from Proximus?
Reliable connectivity
A network you can count on both day and night and at peak times.
Support ready to assist you
Our agents are on hand to assist you with any questions or queries you may have.
Affordable services
Budget-friendly offers that ensure staying connected doesn’t break the bank.
Non-binding subscription
Modify or cancel your subscription whenever you want for free.
The Terms and Conditions and Pricelist & tariffs apply.
Internet social offer
The conditions of eligibility (including the conditions and procedure for granting, maintaining and withdrawing the offer) and the minimum content of the offer (speeds, volume, maximum prices, minimum discounts, etc.) are defined and may be modified in accordance with current regulations.
The Internet social offer is reserved for beneficiaries who meet the eligibility criteria, determined by specific criteria aimed primarily at supporting low-income households, the elderly and the disabled. Eligibility is checked by the FPS Economy. You can consult the detailed criteria or check your eligibility directly on the FPS Economy website.
The FPS Economy will check every 6 months whether you still meet the eligibility requirements. If you are no longer eligible, you will be notified. After this notification, you will have a maximum of 3 months to choose another price plan. After this period, Proximus will be entitled to suspend the supply of the social internet service.
The Internet social offer and the old social tariff are not compatible and cumulative.
Fixed internet
Fixed Internet volume: Internet volume limited to 150 GB per month. Beyond 150 GB, your speed is limited until the end of the month, unless you purchase an additional 20 GB via MyProximus. More information on www.proximus.be/internetpolicy.
Fixed Internet speed: The indicated maximum speed is a theoretical speed. In practice, it cannot be reached by all customers. The download speed at home depends mainly on the distance between the connection point and the exchange, the availability of the technology, your computer installation and the internal cabling and, in exceptional cases, on general use. These factors must be optimal to enable you to surf at the maximum speed. If you use Wi-Fi, your surfing speed can also be lower. To find out the surfing speed available at your home: proximus.be/internetspeed.
TV & Entertainment
TV: For more information about the availability of TV, the HD range, the possibility to connect several TV sets and the channel offering by region: www.proximus.be/tv.
Pickx app for TV customers with a MyProximus account, for use in Belgium via Proximus Internet (fixed and mobile). TV guide accessible to all Internet users. TV customers also have access to TV content with the exception of Partner offers via the Proximus Pickx app and proximuspickx.be with a MyProximus account. The TV content in the video is for illustrative and educational purposes only.
Netflix: Service offered by Netflix International B.V.. Proximus offers a technically simplified access to Netflix via the decoder. Follow the instructions on www.proximus.be/iwantnetflix to activate your Netflix streaming subscription or to link your existing account. The general conditions of Netflix apply: www.netflix.com/termofuse.
Disney+: The price of the Disney+ subscription will be included on your Proximus bill. Pickx TV by Proximus provides technically simplified access to Disney+ via the Android TV Box. The Disney TV option and the simplified access are provided throughout the validity period of the contract with Disney and are subject to changes imposed by Disney. The Proximus Terms and Conditions and Pricelist & tariffs apply. Only one subscription per customer. Only for Proximus Pickx TV customers. This action cannot be combined with other Proximus promotions. To use Disney+, a Disney+ account is required. The user must accept Disney+ terms and conditions. Disney+ is an independent data controller of the personal data of Disney+ subscribers. Access to Disney+ is subject to the activation of an account with Disney+ by the customer. The customer needs to activate a new access to Disney+ with the Proximus procedure communicated by e-mail. More details: here (link to the FAQ: www.proximus.be/disneyplusfaq). To enjoy Disney+ content via your Proximus Android TV Box (in recommended apps section of the navigation TV menu), you must have the Proximus Android TV decoder. More detailed on how to watch Disney+ via your Proximus Android TV Box: here!
Please note that TV options consume a large volume of data, whereas the Internet social offer provides a limited amount of Internet. TV options can therefore have a major impact on your fixed Internet usage.