5 good reasons to buy online!

100% secured payment

  • Several secure online payment methods:
  • Payment of subscriptions upon receipt of bill.

14 days to change your mind

Free & fast delivery

  • Free delivery at home or pick-up point. 
  • Delivered within 2 working
  • Free SIM card delivered within 1 working day.

2 year warranty

  • Enjoy 2 year warranty on all devices.
  • Go to the Proximus Shop in case of repair. Your purchase invoice and/or delivery note acts as a warranty document.

Online promo

Save time and money! Benefit from online exclusive web promos and no waiting lines.

And there's more!

Our after-sales customer service is happy to help!

Questions about your online order or a product?

Call our customer service, from Monday to Saturday from 8.a.m. to 10 p.m. on 0800 55 500 (toll-free).

A complaint? Contact your local Proximus Shop or call 02 202 41 11.

Need the Telecom Mediation Service?

Contact them:

  • By e-mail: klachten@ombudsmantelecom.be/ plaintes@mediateurtelecom.be
  • By post: Koning Albert II-laan 8 bus 3 te 1000 Brussel / Boulevard du Roi Albert II 8 boîte 3 à 1000 Bruxelles 
  • By phone: 02 223 09 09/ 02 223 06 06.

Or contact the Online Dispute Resolution PlatformNew window.