Devices without a subscription and paid online can be returned without any costs, until 14 days as of the day following the delivery and according to the applied renunciation conditions (.pdf).
To fill out the webform, you will need the e-mail address you used to place the order and the web order reference number. You can find this number in your webshop confirmation e-mail and on your invoice.
Any further questions? Call 0800 55 800 (toll-free) to get more info about conditions and instructions of return in case of renunciation.
Enjoy a 2 year warranty on all devices ordered online. Go to a Proximus Shop in case of a repair, your purchase invoice and/or delivery note acts as a warranty document.
Save time and money! Benefit from online exclusive webdeals and no waiting lines.