5 good reasons to buy online!

100% secured payment

  • Several payment methods:
  • (Bi)monthly invoice depending on the product ordered online

14 days to change your mind

  • Return or cancel order via online webform 
  • Free of charge
  • Devices without subscriptions and gift vouchers ordered and paid online

Devices without a subscription and paid online can be returned without any costs, until 14 days as of the day following the delivery and according to the applied renunciation conditions (.pdf).

To fill out the webform, you will need the e-mail address you used to place the order and the web order reference number. You can find this number in your webshop confirmation e-mail and on your invoice.

Any further questions? Call 0800 55 800 (toll-free) to get more info about conditions and instructions of return in case of renunciation.

Free & fast delivery

  • Home delivery, pickup point or locker 
  • Free delivery for all online orders (except accessories)
  • Delivered within 2 working days 

2 year warranty

Enjoy a 2 year warranty on all devices ordered online. Go to a Proximus Shop in case of a repair, your purchase invoice and/or delivery note acts as a warranty document.

Online promo

Save time and money! Benefit from online exclusive webdeals and no waiting lines.

And there's more!

Our after-sales customer service is happy to help!

Questions about your online order or a product?

Call our customer service, from Monday to Saturday from 8.a.m. to 10 p.m. on 0800 55 500 (toll-free).

A complaint? Contact your local Proximus Shop or call 02 202 41 11.

Need the Telecom Mediation Service?

Contact them:

  • By e-mail: klachten@ombudsmantelecom.be/ plaintes@mediateurtelecom.be
  • By post: Koning Albert II-laan 8 bus 3 te 1000 Brussel / Boulevard du Roi Albert II 8 boîte 3 à 1000 Bruxelles 
  • By phone: 02 223 09 09/ 02 223 06 06.

Or contact the Online Dispute Resolution PlatformNew window.

Do you have a question?

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