eSIM, your digital SIM card

What is an eSIM?

An eSIM is a digital form of a standard SIM card that is embedded into your device and stores the data needed to connect to the Proximus network.

An eSIM has the same functionalities as the traditional plastic SIM card. It can be activated completely digitally, allowing you to be connected quickly, wherever you are.

Advantages of eSIM

Your 100% invisible, 100% digital SIM card

Manage multiple numbers on one device

  • Benefit from dual SIM functionality, which allows you to have two active mobile subscriptions in one device at the same time.
  • Switch easily between your work and private number, without needing to use two phones.

Fast setup and always at hand

  • Order a subscription without having to wait for your SIM card to be delivered.
  • Install your eSIM profile anytime, anywhere, on any compatible device.
  • Get connected within 2 hours with 100% digital installation.

Sustainable and environmentally friendly

  • No raw materials needed for physical production.
  • No packaging waste as eSIMs are digital, removing the need for bulky packaging.
  • No logistics or sales footprint.

Is my device eSIM compatible?

Check if your device is eSIM compatible by searching for it in the Proximus compatible device finder below. We can only verify the eSIM compatibility of devices sold by Proximus.

Is my device eSIM compatible?

How to get an eSIM

  1. Check your device compatibility

    Make sure your device supports eSIM.

  2. Select a subscription

    Choose the mobile subscription that fits your needs. All our subscriptions support eSIM.

    Get the right mobile subscription

  3. Activate eSIM

    After placing your order, you’ll receive an email within 2 hours with your eSIM details and activation instructions. You can activate it easily via the Proximus+ app or MyProximus.

    Help me activate eSIM

Already a Proximus client? Transfer your (e)SIM

Do you already have a Proximus mobile subscription? Transfer your (e)SIM and corresponding phone number to your new device using Quick Transfer. 

Help me transfer my number

Order your eSIM now

Ready for the eSIM revolution? Select the mobile subscription of your choice and follow the steps to order it with an eSIM. Want a new smartphone with it? Check our brand new smartphones that are eSIM compatible.

Questions about eSIM?

To activate and use your eSIM profile, follow these steps:

If you've ordered an eSIM online, you will receive an activation email within 2 hours of your request. This email will contain your PIN, PUK, and mobile number. Make sure to be connected to Wi-Fi and have your activation email at hand.

The quickest and easiest way to activate your eSIM is by using the Proximus+ app or by logging into your MyProximus web account on a secondary device. If you are new to MyProximus, you can create your account in just a few simple steps.

Alternatively, if you have received a QR code from one of our shops, you can activate your eSIM by scanning it with the device on which you want to activate your eSIM. Within seconds, you'll be connected to the Proximus network.

Find the whole procedure here

You can easily order an eSIM online with a mobile subscription — just select the eSIM as your desired SIM type. You can also pass by one of our shops where an agent will be happy to assist you in obtaining it. Before requesting the eSIM, please check that your mobile phone is compatible with it.

Yes, you can swap your physical SIM card to an eSIM directly from your phone settings using Quick Transfer or using the Proximus+ app. Do you need help? Go to the support page on how to transfer your SIM card.

You can also pass by in one of our shops to ask for a swap.

If you had activated your eSIM with a QR code received by email, you can simply scan the QR code again to restart the installation. Can’t find the activation email? No worries, the QR code is still available in your MyProximus account in the Proximus+ app.

You can also pass by in one of our shops to ask for help.

For the moment, it is not possible to use a Proximus eSIM on companion devices such as Apple or Samsung smartwatches, but we are working on a solution to make this possible!

An eSim or embedded SIM is a SIM card that is built into the smartphone and offers exactly the same functionnalities as a physical SIM card. With an eSIM, there's no physical SIM card that you need to insert, and you can quickly activate it.

Embedded SIM (eSIM) technology offers a significant security advantage over traditional SIM cards, thanks to its integrated nature. Since eSIMs are not physically removable, criminals cannot easily obtain or manipulate them. As a result, eSIMs significantly reduce the risk of SIM swapping or port out fraud. With an eSIM, your personal data remains securely tied to your device, ensuring robust protection against unauthorized access and offering you peace of mind.

Your eSIM is protected by the same robust security standards for your personal data as traditional SIM cards. Both technologies employ robust encryption and authentication protocols, ensuring your sensitive information remains protected. Like physical SIM cards, eSIMs offer you the same possibility to set, change or disable your PIN code, ensuring you have control over secure network access. At Proximus, we prioritize your privacy and security, consistently implementing advanced cybersecurity measures to protect your personal data and prevent unauthorized access, no matter which SIM technology you choose.

Any additional questions?