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epic combo

Conditions

Epic combo « full TV experience »

Promotion valid from 01/10/2019 until 31/01/2021 for every new internet subscriber choosing Epic combo full TV experience on www.proximus.be/epic. The total value of the promotion is € 30 (€ 10/month for 3 months), regardless of any possible price changes of our packs. Offer cannot be combined with other current promotions except for the national promo of €59/month during 3 months and the combined offer of a smartphone with subscriptions.

Epic combo « light TV experience » 

Promotion valid from 01/10/2019 until 31/01/2021 for every new internet subscriber choosing Epic combo lightTV experience on www.proximus.be/epic. The total value of the promotion is € 30 (€ 10/month for 3 months), regardless of any possible price changes of our packs. Offer cannot be combined with other current promotions except for the national promo of €49/month during 3 months and the combined offer of a smartphone with subscriptions.

Shadow

Free monthly subscription to Shadow offered to all customers who bought their Epic combo 'full TV experience' before 31/12/2019. Shadow will not appear in the basket during the ordering process. After the installation of internet & TV, the client will receive (via mail) a personalised activation link, via which he can create a Shadow account. This activation link is only valid for 31 days. One link per pack. Shadow will recognise the Epic combo 'full TV experience' customer and won't charge anything. As long as the user stays an Epic combo 'full TV experience' customer, his subscription will remain free. When the user cancels its Epic subscription, the Shadow subscription will be cancelled as well. In that case the user can reactivate his own Shadow account, with a new paying method, within 2 weeks. In case of inactivity* of the Shadow account, the Shadow subscription will be cancelled as well.

*The customer needs to install Shadow and connect two times in the first month to become an active user. An active user needs to connect at least one time every 3 month to keep the account active. Shadow will send reminders when the deadlines are almost reached.

Mobile 

  • Your rate plan is valid in Belgium and on the go (roaming) within the EU* (+ Iceland, Liechtenstein and Norway), excluding premium numbers (voting numbers, 0900, etc.) and third-party services for which the rate is defined by the manager of that number. 

  • Calls are billed per second as from the 61st second. The 300 minutes included in your bundle are valid for calls to mobile and landline numbers. Unused minutes and megabytes are not carried over to the next month. 

  • Epic apps: you have 40 GB at your disposal in Belgium and 20 GB on the go within the EU* for surfing at maximum speed. Once you have used up your 40 GB/20 GB, you can continue surfing without limits at a reduced speed (maximum 512 Kbps) in Belgium / at maximum speed with a surcharge of €0.0042/MB on the go within the EU.* 

* Germany, Austria, Bulgaria, Cyprus, Croatia, Denmark, Spain (includes the Canary Islands), Estonia, Finland, France, (includes French Guiana, Martinique, Guadeloupe, Mayotte and Réunion), Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, and Sweden + the United Kingdom, Iceland, Liechtenstein and Norway. 

  • Other data usage: your Internet connection will be cut when you have used up your 4 GB and your out-of-bundle data usage reaches €60, until the start of the next billing cycle. You can check your data usage in real time via the Epic app. We will also send you a text alert when your bundle has been used up and when you have almost reached the €60/month limit. You can buy extra data bundles via the Epic app. 

  • Your rate plan is not valid outside the EU, so you have to pay per MB. You also have to pay per call minute and text. The rates vary per country and can be consulted here  

  • The general terms and conditions of the apps remain applicable. Restrictions may apply for certain apps. For more information, see www.proximus.be/support. 

  • Proximus reserves the right to change the offer, subject to a two-month notice period. 

  • General Terms and Conditions of Proximus

Internet 

  • Wi-Fi Hotspots and Smart Wi-Fi: registration and acceptance of the general terms and conditions. Activation of Smart Wi-Fi via the MyProximus app > network 

  • Unlimited fixed Internet volume: after using 3 TB, your Internet speed will be limited until the end of the following month, unless you activate your free 300 GB of extra data via MyProximus. More information: proximus.be/internetpolicy 

  • Fixed Internet speed: the maximum speed is theoretical and is not reached by all customers. The download speed at home depends on factors such as the distance of the connection point, the availability of VDSL, the computer installation and the internal cabling. These must be optimal in order to reach the maximum speed. Check your speed: proximus.be/internetspeed

  • Installation by a technician (worth €59) included for new Epic customers. 

TV  

  • TV Replay, TV Replay+: free of charge for all customers who already have or who opt for Familus or Tuttimus. The availability of TV programs and TV Replay depends on the television channels and any authorizations they may have received to exploit said programs. Also available on a PC, tablet and smartphone via the Pickx app. The list of channels available in TV Replay on TV and the Pickx app, as well as the specific terms and conditions, can be found on www.proximus.be/tvreplay. TV Replay is not available for Scarlet customers. 

  • TV: For more information about the availability of TV, HD coverage, the possibility to connect several TV sets, or the offer of channels and packages in your region: www.proximus.be/tv 

Gaming  

You developed an app within the category social media, music or video? And you would like to become part of our Epic offer in order to make it possible for our subscribers to use your app without consuming data? Then fill in this form below and we will treat your application as soon as possible!

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