Unlimited use: The service is conditioned to a non-abusive use, with due diligence ". Proximus therefore reserves the right to limit or suspend the service in the event of use in excess of 100 GB/month.
Optimale Max 5G speed
Estimate Max 5G speed
Mobile Flex S
Mobile Flex M
Mobile Flex Unlimited
The customer can include up to 6 mobile phones in the pack with the same advantages.
5G: the 5G network is only accessible in covered in Belgium areas and requires a 5G compatible device: more info on www-itt.proximus.be/5G.
Internet (data): if the customer surfing at reduced speed wants to continue surfing at maximum speed, it is possible to purchase a data boost option via MyProximus or by contacting customer service.
Free mobile calls and texts:
In Belgium and while traveling within the EU*, for calls and text messages across all mobile and landline networks except special numbers (voting, 0900, etc.). Calls are billed per second from the 61st second onwards. Good to know: international calls (= calling from Belgium to the EU) are not included.
* EU = Countries of the European Union + Iceland, Liechtenstein and Norway.
The Light TV option is available with your Flex Internet + Mobile pack with an extra cost of €9/month.
The Light TV option gives you access to the Pickx App for customers with a MyProximus account, for use in Belgium via a Proximus Internet connection (fixed and mobile). Thanks to the Pickx App you can watch TV via the mobile application and the web:
Access to 32 national channels (regional channels + radio stations included) *
TV Replay (36h) & recordings included
No TV box: TV access via Pickx App & Web
Not compatible with TV options *La Une, Tipik, La trois, TF1, Plug RTL, Club RTL, RTL, AB3, TV5monde, ABxplore, Arte, C8, LN24, France 2, France 3, Vtmkids, Vtm, Vtm 2, Vtm 3, Vtm 4, Vtm Gold, Één, Canvas, Ketnet, Play 4, Play 5, Play 6, Play 7, BRF, National Geographic, Nickelodeon, MTV
My e-Press: My e-Press is only available for private customers. Professional customers subject to VAT who choose a Flex pack will not have access to My e-Press.
Installation included: installation by a technician included (worth €59) for all Flex customers.
Unlimited data volume: personal and normal use, see the General Terms and Conditions. After using 3 TB, your speed will be limited to the end of the month, unless you activate your free 300 GB extra volume via MyProximus. More information: www-itt.proximus.be/internetpolicy.
Fixed Internet speed: the actual speed experienced depends on the computer system, but also in exceptional cases, on general use. Your surfing speed may also be slower, while using Wi-Fi. Go to proximus.be/internetspeed to discover the surfing speed in your home.
Customers with a mobile subscription or prepaid card are automatically given the option to make mobile payments.
This option allows you to purchase third-party services, such as a subscription to streaming services, a digital magazine, purchases on game consoles, e-books, parking or train tickets, paid applications in an app store, etc. The maximum value per transaction is 50€.
Your purchases are linked to your mobile number and can be consulted in the usage section via the MyProximus app.
The settlement of your purchases takes place together with the settlement of your Proximus products and services. The overview of your purchases is listed in the section “Details of your statement for third-party services”, which is added as an attachment to your Proximus bill or statement.
Your standard monthly budget is set at €100 and can be adjusted via the MyProximus app to a minimum of €5 and a maximum of €250. You can also choose to deactivate or reactivate this option free of charge via the MyProximus app.
More information about Mobile Payments can be found on our website: https://www.proximus.be/mobile-payments .