Unlimited use: The service is conditioned to a non-abusive use, with due diligence ". Proximus therefore reserves the right to limit or suspend the service in the event of use in excess of 100 GB/month.
up to 200 Mbps
The customer can include up to 6 mobile phones in the pack with the same advantages.
5G: the 5G network is only accessible in covered in Belgium areas and requires a 5G compatible device: more info on www-itt.proximus.be/5G.
Internet (data): if the customer surfing at reduced speed wants to continue surfing at maximum speed, it is possible to purchase a data boost option via MyProximus or by contacting customer service.
Free mobile calls and texts:
In Belgium and while traveling within the EU*, for calls and text messages across all mobile and landline networks except special numbers (voting, 0900, etc.). Calls are billed per second from the 61st second onwards. Good to know: international calls (= calling from Belgium to the EU) are not included.
* EU = Countries of the European Union + Iceland, Liechtenstein and Norway.
The Light TV option is available with your Flex Internet + Mobile pack with an extra cost of €9/month.
The Light TV option gives you access to the Pickx App for customers with a MyProximus account, for use in Belgium via a Proximus Internet connection (fixed and mobile). Thanks to the Pickx App you can watch TV via the mobile application and the web:
Access to 32 national channels (regional channels + radio stations included) *
TV Replay (36h) & recordings included
No TV box: TV access via Pickx App & Web
Not compatible with TV options *La Une, Tipik, La trois, TF1, Plug RTL, Club RTL, RTL, AB3, TV5monde, ABxplore, Arte, C8, LN24, France 2, France 3, Vtmkids, Vtm, Vtm 2, Vtm 3, Vtm 4, Vtm Gold, Één, Canvas, Ketnet, Play 4, Play 5, Play 6, Play 7, BRF, National Geographic, Nickelodeon, MTV
My e-Press: My e-Press is only available for private customers. Professional customers subject to VAT who choose a Flex pack will not have access to My e-Press.
Installation included: installation by a technician included (worth €59) for all Flex customers.
Unlimited data volume: personal and normal use, see the General Terms and Conditions. After using 3 TB, your speed will be limited to the end of the month, unless you activate your free 300 GB extra volume via MyProximus. More information: www-itt.proximus.be/internetpolicy.
Fixed Internet speed: the indicated maximum speed is a theoretical speed. In practice, it cannot be reached by all customers. The download speed at home depends mainly on the distance between the connection point and the exchange, the availability of the technology, the computer installation and the internal cabling and, in exceptional cases, on general use. These factors must be optimal to enable you to surf at the maximum speed. If you use Wi-Fi, your surfing speed can also be lower. To find out the surfing speed available at your home: proximus.be/internetspeed.
Wi-Fi Booster: the customer is entitled to a Wi-Fi Booster in his Flex pack (with landline). Use in Belgium. One per customer on request or on the initiative of the technician.