Simply order your Tuttimus, Minimus or Familus pack and we'll convert your current products automatically. However, please note: if you have, say, two mobile subscriptions, you'll need to select two mobile subscriptions in your Tuttimus or Minimus pack.
If you benefit from a joint offer (mobile subscription + smartphone), you keep your promotion (the conditions and number of products remain the same). Some promotions (but not all) are compatible with Tuttimus, Minimus or Familus. Don't hesitate to call us on 0800 55 800 or visit one of our Proximus Centers or stores to find out if you can keep your promotion.
It's possible! All options are compatible with the old and new packs. Each extra option will be offered at catalog price based on your type of pack.
Switching over is very simple; you can even keep your mobile number(s). Order your Tuttimus, Minimus or Familus pack and we'll check immediately whether a technician will need to drop by your home; the installation is completely free of charge. Don't forget to write a letter of termination for your current products.
No, it's completely free of charge! The installation and activation are included; this is a saving of €59!
During the product configuration, you can choose the installation date yourself. The installation date depends on your selected products, the products you already have and the availability of our technicians. Expect and average waiting time of about 14 calendar days.
Attention, when ordering online, you can only keep your mobile phone number if this isn’t combined with a smartphone offer.
Follow these steps:
You will be able to transfer your mobile phone numbers. Place your Tuttimus or Minimus order and we will call you back to finalize everything.
You will be able to transfer your mobile phone numbers , follow these steps:
When you become a Tuttimus or Minimus customer, we'll set WhatsApp as your default favorite app when we activate your mobile subscription(s). You can change your favorite app once a month via the MyProximus app or website.
Simply recompose your current Tuttimus or Minimus pack with the additional mobile subscription you want to add. During the product configuration, the additional mobile subscription will be added to your current Tuttimus or Minimus pack.
In this case, compose a Tuttimus pack. Choose your mobile subscription and we'll convert your Familus to a Tuttimus pack when we process your order; it's super fast and easy!
For the casual smartphone user we recommend the 3 GB mobile subscription. You will have than enough data to surf on the web and on social media.
Do you stream a lot of music (Spotify), video (YouTube) and surf almost every day? The 10 GB mobile subscription will be ideal for you.
For the real smartphone addicts who stream video’s every day over 3G/4G we have the 20 GB mobile subscription, perfect to cover all your needs!
Do you want to call or surf with your smartphone abroad? Find your roaming rate thanks to our quick and easy-to-use tool.
The unlimited mobile data for your favorite app is valid in the European Union + Iceland, Norway and Liechtenstein.
No, the mobile data is valid for only one mobile subscription.
The Mobilus subscription allows you to call, text and surf freely in Belgium and the European Union. If you use up more than what is included in your subscription or when travelling outside the EU, you have the option of exceeding your monthly bundle. You will then be billed at the applicable out-of-bundle rate. You can track your usage via MyProximus and through SMS notifications.
With Mobilus FullControl, you retain full control over your budget as you cannot exceed your monthly bundle. With a Mobilus FullControl subscription, your call minutes and MB will be automatically blocked once you have used them up. You can of course continue to send text messages limitlessly. If you have used up your bundle or you need to make calls, send text messages or surf the Net outside the European Union, you can top up with additional credit online, at the top-up rate.
The first decoder is always included in your Tuttimus, Minimus or Familus pack. Want to add an additional decoder? Then simply order your pack and during the product configuration you'll have the option of adding up to two extra decoders. You pay just €6/month for each additional decoder.
Already a Tuttimus, Minimus or Familus customer? You can order additional decoders here.
With your pack Tuttimus or Familus you can watch 1 bonus film movie for free from our exclusive catalog every month. You can find back this catalog with your remote control by clicking on ‘on demand’ > ‘Movies’ > ‘Bonus film’.
Thanks to the Proximus TV app, you can set up or cancel a recording no matter where you are and whenever you want.
This is now a super-fast process. We've put together all the steps for you so you can get started right away!
If you order a Tuttimus or Minimus pack with a smartphone via the website, your new phone will be delivered to your home address free of charge. You can choose the delivery date when you order (max. 30 days after the installation of the Internet). This date must be at least four working days later than the order date.
No, this is not possible. The device will be automatically delivered to the installation address of your Proximus products.
Yes, it is important that you are at home to take delivery of your device and to sign the delivery note. If you are unable to be present, you can give a proxy to someone. You will find a proxy document on www.proximus.be/mandate. Please also give this person a copy of your identity card.
If you order a Tuttimus or Minimus pack with a smartphone via the website, the price of your phone will be added to your next Proximus bill. You do not, therefore, have to pay on delivery at your home.
If you experience any problems with mobile Internet, it's very easy to configure your smartphone with our online tool.