How is fiber installed?

4 simple installation steps

Our technician takes care of everything and you don't have to do anything

All details in video

The type of installation varies according to the type of dwelling: detached house or semi-detached house? Apartment with more or less than 5 floors? Choose your type of house and find out how fiber installation will be done in your home.

Discover the steps for installing fiber in a detached house with an underground connection.

Discover the steps for installing fiber in a semi-detached house through the facade.

Discover the steps for installing fiber in an apartment through the façade.

Discover the steps for installing fiber in an apartment from the building's technical room (in the basement or on the ground floor).

Discover the steps for installing fiber in an apartment from the connection box on your floor.

Questions that you may still have

Yes, your fiber connection is completely free for any activation of a Fiber pack, whether you’re a Proximus customer or not. If you choose a different fiber product, such as Internet Fiber only, €59 installation costs will be charged in case of new installation.

The installation takes between 2 and 4 hours, but don't worry, the connection will only be actually disconnected for a few minutes, so you’ll be able to continue your activities.

The appointments made are always confirmed by email and can be viewed or changed later via the personal link in the e-mail. You can only cancel an appointment by telephone on 0800 55 800.

Let's meet and talk

Customer Service

Proximus Shop

Fiber info point

(with or without appointment)

Do you have a question?

Ask one of our advisors. Make your choice:

  • Call us:
    Existing house0800 33 007
    New construction: 0800 33 234Mo – sat: 08:00 – 22:00
    Technical questions: 08:00 – 24:00 (7/7)

  • Chat with us on this website

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