How is fiber installed?

4 simple installation steps

Our technician takes care of everything and you don't have to do anything

  1. Our technician will come to you on the pre-arranged date. Make sure that at least one adult is present to indicate where the fiber cable and the modem should be placed. There must be two sockets or a multi-socket extension near to it, however. The installation takes between 2 and 4 hours, but the connection will only be actually disconnected for a few minutes, so you’ll be able to continue your activities.

All details in video

The type of installation varies according to the type of dwelling: detached house or semi-detached house? Apartment with more or less than 5 floors? Choose your type of house and find out how fiber installation will be done in your home.

Discover the steps for installing fiber in a detached house with an underground connection.

Discover the steps for installing fiber in a semi-detached house through the facade.

Discover the steps for installing fiber in an apartment through the façade.

Discover the steps for installing fiber in an apartment from the building's technical room (in the basement or on the ground floor).

Discover the steps for installing fiber in an apartment from the connection box on your floor.

Questions that you may still have

Fiber is the technology of the future. The fiber cables transmit data over long distances at the speed of light and thus offer many advantages, including an ultra-fast and much more stable Internet connection than with traditional copper cables.

Proximus is therefore modernising its network by gradually replacing these copper cables by fiber cables. And unlike most other operators who stop at the street, Proximus is installing fiber right into your home, to ensure the best possible performance now and in the future. In the long term, our copper network will be completely replaced by this new technology.

Your current copper cable will have to be replaced by fiber soon anyway in order to meet the ever-increasing need for connectivity and to guarantee you the best performance today and in the future.

Thanks to fiber, you have a super-fast and stable internet connection, ultra-low latency, a sharper image than ever on all your screens and, above all: you’re ready for the future:

  • Ultra-fast and stable Internet: no interruptions or delays in uploading and downloading, streaming and gaming, regardless of the number of people or devices connected at the same time.
  • Ultra-low latency: When you game online, every millisecond counts. You stay one step ahead of your opponents with fiber.
  • The sharpest image on all your screens: whether on your TV, tablet or smartphone, with fiber you’ll not miss a single detail.
  • Ready for the future: we operate more and more devices in our home via the Internet. Fiber can handle this evolution effortlessly.

Already a Proximus customer? Please note that your current copper cable will have to be replaced by fiber soon anyway in order to meet the ever-increasing need for connectivity and to guarantee you the best performance today and in the future.

Yes, your fiber connection is completely free for any activation of a Fiber pack, whether you’re a Proximus customer or not. If you choose a different fiber product, such as Internet Fiber only, €59 installation costs will be charged in case of new installation.

The installation takes between 2 and 4 hours, but don't worry, the connection will only be actually disconnected for a few minutes, so you’ll be able to continue your activities.

The appointments made are always confirmed by email and can be viewed or changed later via the personal link in the e-mail. You can only cancel an appointment by telephone on 0800 55 800.

Let's meet and talk

Customer Service

Proximus Shop

Fiber info point

(with or without appointment)