How is fiber installed?

4 simple installation steps

The technician takes care of everything, you have nothing to do

  1. After making the appointment, a technician comes to your home. Someone (of age) must be present to show him where the cable and modem need to be set up. Two sockets or a domino should also be close at hand. The installation takes between 2 and 4 hours. It requires us to cut the connection off for a few minutes only. You will still be able to continue your activities without any problem.

Find out all the details in video

The type of installation varies according to the type of house: detached or semi-detached? Building with more or less than 5 floors? Choose your type of home and watch a video to see how fiber will be installed in your home.

Discover the steps for installing fiber in a detached house with an underground connection.

Discover the steps for installing fiber in a semi-detached house through the facade.

Discover the steps for installing fiber in an apartment through the façade.

Discover the steps for installing fiber in an apartment from the building's technical room (in the basement or on the ground floor).

Discover the steps for installing fiber in an apartment from the connection box on your floor.

Questions that you may still have

As a technology of the future, fiber transmits data over great distances at the speed of light. The advantages are numerous, including a super-fast and much more stable Internet connection.

Proximus is modernizing its network (teaming up with other partners such as Fiberklaar and Unifiber) and is gradually replacing its current copper cables with fiber cables. Ultimately, the Proximus copper network will be completely replaced by this new technology.

Thanks to a close collaboration with the construction sector, most new housing estates and apartment buildings are swiftly connected to our fiber network.

And unlike most other operators, Proximus takes the fiber right into your home. This guarantees you the best possible performance, today as well as tomorrow.

Find out more about this new network

Your current copper cable will soon have to be replaced. Fiber, which will be rolled out instead, meets the need for ever greater connectivity. It guarantees you better performance today and tomorrow.

With fiber, you'll have access to super-fast and stable Internet, ultra-low latency, a sharper than ever image on all your screens and, most importantly, you'll be equipped for the future:

  • Super-fast, stable Internet: no downtime or slowdowns when importing or exporting documents, watching videos and playing online, no matter how many people or devices are connected at the same time.
  • Ultra-low latency: latency is the delay between a data transfer request and the response to that request. Indeed, when you play online, every millisecond counts. With fiber, you stay one step ahead of your opponents.
  • A sharper picture than ever before on all your screens: Whether on TV, tablet or smartphone, with fiber, you won’t miss even the tiniest detail.
  • Future-proof: tomorrow, your home will be increasingly connected thanks to the Internet. With fiber in your home, this evolution is child's play.

Already a Proximus customer? Your current copper cable will soon have to be replaced by fiber anyway. Fiber meets the need for ever greater connectivity. Furthermore, it guarantees you better performance today and tomorrow.

Yes, your fiber connection is completely for every activation of a Fiber package, whether you are a Proximus customer or not. In the cities where Fiberklaar is laying down the fiber network, please also refer to their conditions (www.fiberklaar.be/aanpak). If you opt for another solution, such as Internet Fiber alone, for example, installation fees of €59 will be charged for any new installation.

The installation takes between two and four hours, but don't worry, the connection is only cut off for a few minutes. So you can continue your activities without any problems.

For new housing estates and apartment buildings, which are usually already connected to our fiber network, the technician only activates your services on the fiber network, which takes much less time.

All about installation

We always confirm appointments by e-mail. To view or change your appointment afterwards, click on the personal link in the e-mail. Appointments can only be canceled by telephone on 0800 55 800.

Let's meet and talk

Customer service

Proximus Shop

Fiber info point

(with or without appointment)