Yes, the installation is free of charge from the beginning of the installation to the activation of your fiber products. It is for free for existing Proximus customers and for new customers.
How is fiber installed?
Who installs fiber at your place?
Who installs fiber at your place?
Learn which company will oversee the installation of fiber at your residence.
The fiber installation in three steps
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After obtaining approval from the municipality, Proximus opens trenches in the streets to roll out the fiber network under the sidewalks or along the front side of houses. No action is required from you. You'll be informed by letter one to two weeks prior to the works.
In some municipalities, these works are carried out by partners such as Fiberklaar or Unifiber.
In the case of apartment buildings, we also check in with the building manager or the co-owners' association at this stage about fitting out the common areas (technical rooms, floors, etc.) with fiber.
Learn which company will oversee the installation of fiber at your residence.
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Find out all the details in video
The type of installation varies according to the type of house: detached or semi-detached? Building with more or less than 5 floors? Choose your type of home and watch a video to see how fiber will be installed in your home.
Discover the steps for installing fiber in a detached house with an underground connection.
Are you considering a Giga or Ultra Fiber package?
Find out the video what you need to pay attention to in order to enjoy the highest speeds.
Discover the steps for installing fiber in a semi-detached house through the facade.
Are you considering a Giga or Ultra Fiber package?
Find out the video what you need to pay attention to in order to enjoy the highest speeds.
Discover the steps for installing fiber in an apartment through the façade.
Are you considering a Giga or Ultra Fiber package?
Find out the video what you need to pay attention to in order to enjoy the highest speeds.
Discover the steps for installing fiber in an apartment from the building's technical room (in the basement or on the ground floor).
Are you considering a Giga or Ultra Fiber package?
Find out the video what you need to pay attention to in order to enjoy the highest speeds.
Discover the steps for installing fiber in an apartment from the connection box on your floor.
Are you considering a Giga or Ultra Fiber package?
Find out the video what you need to pay attention to in order to enjoy the highest speeds.
Do you have any other questions?
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We always confirm appointments by e-mail. To consult or modify your appointment later, click on the personal link contained of this e-mail. However, appointment cancellations are only made by telephone on 0800 33 800.
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As a tenant, all you have to do is submit your request to Proximus. The landlord cannot oppose the choice of operator, nor the installation of fiber at the request of the tenant. We nevertheless advise you to inform the landlord.
In a building in co-ownership, all owners will normally have already been notified of the arrival of fiber in the building through the general assembly or by the syndic/building manager.
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Homes are not automatically connected to the fiber network when it is installed in your street. To benefit from it, you need to order a fiber pack or product from Proximus.
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You can switch to fiber as soon as you want. However, we encourage you not to delay so that you can benefit from a free installation and enjoy the fastest Internet in Belgium as soon as possible!
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It can take a few months to roll out fiber in a municipality. However, we are making sure that the works lasts no longer than a few weeks in each street.
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When we carry out these works, we strictly comply with the legal provisions laid down for this purpose (article 99 on the right of frontage of the law of 21 March 1991).
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Unifiber is the network builder that, in collaboration with Proximus, installs fiber in Wallonia. Proximus offers its products and services on the Unifiber network (Fiber Packs...) and will activate the products for free.
Fiberklaar is the network builder that will install fiber in Flanders and offers you free installation under certain conditions. Proximus offers its products and services on the Fiberklaar network (Fiber Packs...) and will activate the products for free.
Go Fiber is the network builder that is installing fiber in the Eastern Townships in collaboration with Proximus. Proximus will offer its products and services on the Go Fiber network (Fiber Packs, etc.) and will activate the products free of charge.