Your company is becoming a digital workplace
Published on 15/05/2018 in Inspire
The future is digital, the same is true for your company. If you don’t want to miss out on great opportunities, you need a well thought out digital strategy. With these building blocks, you are preparing your company for the world of tomorrow.
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It all starts with people
Your co-workers are, without doubt, the most valuable asset of your company. Do you want to get the most out of your people? You should make sure they have access to the right tools. Today, permanent mobile access to documents, programmes and contacts is an absolute must.
Much can already be done with a simple software suite such as Microsoft Office 365, supplemented with a document sharing tool like SharePoint. But, regardless of the programmes you choose: good implementation is crucial. All employees must understand the ‘how’ and ‘why’ of the new tools they’re being asked to use.
Can you rely on your infrastructure?
When choosing digitisation, you are not only investing in your co-workers. Your digital workplace lives or dies by the quality of the technology you use. For instance, there are potentially many benefits to flexible workplaces and homeworking - think greater autonomy and lower infrastructure costs - but your mobile devices and external network connection need to be up to the challenge.
If you want to be certain your infrastructure is robust and safe, it makes sense to call upon the services of an IT specialist. This expert can, for instance, manage your mobile devices. “Clever ‘device and life cycle management’ guarantees that your people are able to work any time and any place.” This frees up time, allowing you to focus on your own projects and customers. Furthermore, your data is always secure as, in case of a theft attempt, your IT-partner can erase or lock down all your files.
The end goal? Better processes!
All these investments in your co-workers and infrastructure are not done just for the sake of it. Your aim is to develop faster processes that lead to a better decision-making process. One concrete example of such optimised collaboration can be found in integrated communication tools. By bundling the most important communication channels used by your company, you lose less time and knowledge. And in so doing, you are also providing a better service to your customers.
The link between telephony and data networks is one of the most important new developments in integrated communication. This integration simplifies the transition to Fix-Mobile Unification. Through this, mobile and landline numbers are linked to each other, making you accessible at all times, regardless of which number is being dialled. You can also add a CRM tool to your digital communication platform. This makes it easier to follow up on conversations.
Get started with these final tips!
It is important to have a good plan in place when starting the digital transformation of your company. Begin by asking the right questions:
- What are the needs per department? Your call centre co-workers have different requirements than your accountant. Create a number of user profiles and use them to decide which tools are right for your business.
- What knowhow, platforms, and data are best kept in house? Cloud solutions simplify daily workflows and have a positive operational and financial effect.
- How do you make the switch to your (new) digital system? When it comes to data, processes and people, it’s best to proceed with caution. Technological advances should always be measured up against process continuity.