To surf, share and stream at super-fast speed, Proximus is the place to be. Our priority is quality, and that's why we have the quality of our mobile network and that of other operators tested every quarter by an independent research agency.
No tests in an enclosed lab, but everyday situations in which you use your smartphone.
Sharing your experiences with friends – everyone wants to do it, at the same time. That's why we are again increasing network capacity at events this year: large summer festivals, sports events and others!
Help to determine which concerts get a fast 4G connection. Download the MyProximus app, click on “Network” and vote!
Today we have the most impatient network. But that will also be the case tomorrow, and the next day. We promise.
We are currently busy with the further deployment of 4G and 4G+!
If you are connected to 4G+, you can go up to 50% faster than with 4G.1
The average 3G/4G download speed at Proximus is 47/36% faster than Base and 23/21% faster than Orange.
Want to share photos and watch videos continuously?
With Smart Wi-Fi you switch automatically between 3G/4G and over 1.3 million Wi-Fi Hotspots in Belgium free of charge.
And above that, you can also count globally on almost 20 million Wi-Fi Hotspots.More info about Wi-Fi Hotspots
Improve the signal in your well-insulated little home with our Mobile Coverage Extender:
The installation is also super easy. Watch our video, you’ll immediately understand how this small device can be of great importance…More info about the Mobile Coverage Extender
Having a good network is one thing, but good service is just as important.
You can reach us by different means: by phone, e-mail, chat, social media or on the Proximus Forum.
Call us about a question? Our experts are available from Monday to Saturday, from 8 AM to 10 PM. Watch our instructive videos and demos to get you started, step by step.
Would you like a perfect overview of your usage at all times? It’s possible with MyProximus. You can also manage your subscriptions and options in a simple way via the website or app.
During the visit, no effort will be spared. Our technician helps you to optimize all your Proximus products, so you can surf, call and watch TV in the best conditions!
Can’t make any sense of the latest gadgets? No problem: we can teach you everything, in no time. Discover here the workshops we currently offer.
That is what we understand by "close to the customer".
Want to know how our service scores compared with other telecom
operators in Belgium? Then consult here the quality barometer that
the BIPT published on 13 October.