Legal warnings – telephony service and Internet acces

Legal warnings – telephony service and Internet acces

Fixed telephony

  • Trade name: Classic Telephone Line
  • Name declared to the BIPT: Telephony service
  • Description: telephony service (subscription and traffic)
  • Coverage: national
  • Main technical characteristics (especially those which are essential for activating the service and/or network concerned oneself (i.e. the consumer himself at home)): availability of the copper line at the user's home
  • Measure(s) taken for the disabled (presence and explanation if applicable): social rate for beneficiaries meeting certain criteria
  • Equipment and terminal equipment required: Fixed-line telephone
  • Application procedure(s): hand-over of or letter sent to customer confirming the order and checking of identity card - Proximus points-of-sale. E-shop/Direct Sales/Customer Service
  • Marketing point(s): Proximus points-of-sale E-shop/Direct Sales/Customer Service
  • Contractual provisioning time (presence and number of days if applicable): Art. 12 General Terms and Conditions of Telephony (.pdf)
  • Commercial provisioning time (presence and number of days if applicable): Art. 12 General Terms and Conditions of Telephony (.pdf)
  • Contractual fault-clearance time: Art. 12 General Terms and Conditions of Telephony (.pdf)
  • Rates and possible discount(s): Telephony service
  • Minimum contractual term and cancellation possibilities (where applicable, notice period and compensation): open-ended contract (1 months’ notice)
  • Billing or payment statement method(s) and frequency: two-monthly billing or payment statement
    • Details given on the bill or payment statement: detailed billing on request
    • Terms and conditions of payment: bank and postal giro transfer, direct debit
  • Type and characteristics (such as telephone number and opening hours) of helpdesk: information about products & services, orders, services disruptions, billing or payment statement: 0800 55 800

Internet

  • Main technical characteristics (especially those which are essential for activating the service and/or network concerned oneself (i.e. the consumer himself at home)): Purchase of an ADSL/VDSL modem
    • Activation by Proximus
    • Configuration of the PC
  • Measure(s) taken for the disabled (presence and explanation if applicable): social rate for beneficiaries meeting certain criteria
  • equipment and terminal equipment required: ADSL/VDSL modem
  • Application procedure(s): hand-over of or letter sent to customer confirming the order and checking of identity card - Proximus points-of-sale. E-shop/Direct Sales/Customer Service
  • Marketing point(s): Proximus points-of-sale E-shop/Direct Sales/Customer Service
  • Contractual provisioning time (presence and number of days if applicable): Art. 8 General Terms and Conditions (.pdf)
  • Commercial provisioning time (presence and number of days if applicable): Art. 8 General Terms and Conditions (.pdf)
  • Contractual fault-clearance time: Art. 11 General Terms and Conditions (.pdf)
  • Rates and possible discount(s): Internet access
  • Minimum contractual term and cancellation possibilities (where applicable, notice period and compensation): open-ended contract (1 months’ notice)
  • Billing or payment statement method(s) and frequency: two-monthly billing or payment statement
    • Details given on the bill or payment statement: detailed billing or payment statement on request
    • Terms and conditions of payment: bank and postal giro transfer, direct debit
  • Type and characteristics (such as telephone number and opening hours) of helpdesk: information about products & services, orders, services disruptions, billing or payment statement: 0800 55 800

Mobile telephony

Access and use (per network and service1) – Mobile Voice Postpaid
  • Trade name:
  • Name declared to the BIPT:
    • Proximus Easy
    • Proximus Smart
    • Generation MTV
  • Description: subscription
  • Coverage: national
  • Main technical characteristics2: purchase of a postpaid SIM card activated in real time
  • Measure(s) taken for the disabled (presence and explanation if applicable): social rate
  • Equipment and terminal equipment required: a mobile phone
  • Application procedure(s): signed contract and copy of identity card. Via a Proximus point-of-sale or via the website/Direct Sales/Customer Service.
  • Marketing point(s): via a Proximus point-of-sale or via the website/Direct Sales/Customer Service.
  • Contractual provisioning time3 / Commercial provisioning time3: Art. 2.2 General Terms and Conditions of the Proximus Service (.pdf)
  • Contractual fault-clearance time / Rates and possible discount(s): see our subscriptions
  • Minimum contractual term and cancellation possibilities (where applicable, notice period and compensation): unless a fixed term is explicitly mentioned in writing, the contract is concluded for an indefinite term (notice period of 1 month)
  • Billing method(s) and frequency: Monthly billing
  • Details given on the bill: There are 3 levels of detail:
    • AL or Detailed invoice
    • SN or Summary of national calls and detailed data of all other items
    • FS or Non-detailed invoice
  • Terms and conditions of payment: bank or postal giro transfer, direct debit, credit card
  • Type and characteristics (such as telephone number and opening hours) of helpdesk: you can get all information about our products and services on:
    • 6030 toll-free from your Proximus mobile within Belgium and abroad (if the number is available)
    • 078 05 6030 from any other phone within Belgium
    • +32 78 05 6030 from abroad (if the short number 6030 is not available)
Access and use (per network and service1) – Mobile Voice Prepaid
  • Trade name:
  • Name declared to the BIPT
    • Pay&Go Easy
    • Pay&Go Smart
    • Pay&Go International
  • Description: reload card
  • Coverage: national
  • Main technical characteristics2: purchase of a prepaid SIM card activated as soon as the customer uses it to make their first national call.
  • Measure(s) taken for the disabled (presence and explanation if applicable): social rate
  • Equipment and terminal equipment required: a mobile phone
  • Application procedure(s): no special procedure. Via a Proximus point-of-sale or via the website/Direct Sales/Customer Service.
  • Marketing point(s): via a Proximus point-of-sale or via the website/Direct Sales/Customer Service.
  • Contractual provisioning time3 / Commercial provisioning time3: Art. 1.1 General Terms and Conditions Pay&Go (.pdf)
  • Contractual fault-clearance time / Rates and possible discount(s): see our subscriptions
  • Minimum contractual term and cancellation possibilities (where applicable, notice period and compensation): contract for an indefinite term
  • Billing method(s) and frequency: no invoice
  • Details given on the bill: N.A.
  • Terms and conditions of payment: prepaid cards are reloadable via Internet, your mobile phone, a reload card or ticket, an ATM or a public phone or choose direct debit with an automatic reload.
  • Type and characteristics (such as telephone number and opening hours) of helpdesk: you can get all information about our products and services on:
    • 6030 toll-free from your Proximus mobile within Belgium and abroad (if the number is available)
    • 078 05 6030 from any other phone within Belgium
    • +32 78 05 6030 from abroad (if the short number 6030 is not available)
  1. In some cases, a service may be equated with a network.
  2. Especially the technical characteristics essential to activate the service and/or network in question by oneself (i.e. the consumer themselves at home).
  3. Presence and number of days if applicable.

Mobile Internet

  • Access and use (per network and service1): Mobile Internet
  • Trade name:
  • Name declared to the BIPT: Mobile Internet (on laptop or iPad)
  • Description: postpaid or prepaid price plan to surf the Internet
  • Coverage: National
  • Main technical characteristics2: purchase of a SIM card. Mobile Internet is available as standard with the rate plan
  • Equipment and terminal equipment required:
    • Internet on laptop: a laptop with integrated modem or a laptop and a USB modem and a postpaid of prepaid SIM card
    • Internet on mobile phone: a mobile phone
    • Internet on iPad: a iPad and a micro-simkaart
  • Application procedure(s): signed contract and copy of identity card in case of a postpaid SIM card. No specific procedure for prepaid SIM cards. Via a Proximus point-of-sale or via the website/Direct Sales/Customer Service.
  • Marketing point(s): via a Proximus point-of-sale or via the website/Direct Sales/Customer Service.
  • Contractual provisioning time3 / Commercial provisioning time3 / Contractual fault-clearance time: Art. 4 and 2.2 of the General Terms and Conditions (.pdf)
  • Rates and possible discount(s): see our Internet rates.
  • Minimum contractual term and cancellation possibilities (where applicable, notice period and compensation): unless a fixed term is explicitly mentioned in writing, the contract is concluded for an indefinite term (notice period of 1 month).
  • Billing method(s) and frequency: monthly billing for postpaid subscriptions
  • Details given on the bill: there are 3 levels of detail:
    • AL or Detailed invoice
    • SN or Summary of national calls and detailed data of all other items
    • FS or Non-detailed invoice
  • Terms and conditions of payment: bank or postal giro transfer, direct debit, credit card. Reload for prepaid cards.
  • Type and characteristics (such as telephone number and opening hours) of helpdesk: you can get all information about our products and services on:
    • 6030 toll-free from your Proximus mobile within Belgium and abroad (if the number is available)
    • 078 15 6030 from any other phone within Belgium
    • +32 78 15 6030 from abroad (if the short number 6030 is not available)
  1. In some cases, a service may be equated with a network.
  2. Especially the technical characteristics essential to activate the service and/or network in question by oneself (i.e. the consumer themselves at home).
  3. Presence and number of days if applicable.

Contact

Our advisors are at your disposal. Choose your contact mode.

Contact