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Shadow

Cloud gaming becomes Epic

Get ready to play

Shadow is a solution able to transform any device in a high performing PC. Download the app to get access to a Windows 10 cloud PC. Then you can install and run any software you want, the games you already own or the latest titles.

All your games at high settings

Shadow is a never-obsolete gaming rig that can run any of your favorite games at high settings. From your old PC, Mac, tablet or smartphone, there aren't any games you can't play. All you need is a minimal internet speed of 15 mbps and with Epic combo full TV experience you also get unlimited internet: we offer you 3TB!

Offered with Epic combo full TV experience

Thanks to our partnership with Shadow you can get a free subscription for it! This is an exclusivity for Epic since you can’t order it anymore via the Shadow website for the moment.

Take an Epic combo full TV experience and enjoy this high performance cloud gaming. And there's more, for the end of the year period you can choose an extra gift!

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Ok, sign me up for this deal!

Interested? Next steps are easy!

Not yet Epic combo 'full TV experience' customer?
Subscribe now!
You won't see the Shadow product in your basket, but once your internet & TV connection is installed, you'll get a mail.

Already an Epic combo full TV experience customer?
Check your mailbox or spam. You'll find a link to the Shadow'account creation page. They will recognize you as 'one of us' and won't charge you!

Houston, we have a problem

Questions about Epic combo products? Or did you not receive/lost the subscription mail for Shadow? No worries, contact us via Messenger 'Proximus Epic' and we'll help you out.

Questions about Shadow: account creation, onboarding on your devices or their features?

Still have questions?

Our customer service answers all your questions:
If I already have a Shadow account, do I also get a free subscription?

Sure thing! After the technician has come by to install your Epic combo pack, you’ll receive an e-mail invitation from us for Shadow ("Your free Shadow account for high-level gaming"). Next, keeping this e-mail at hand, contact the Shadow help desk. They will ask you to forward that e-mail to them as proof and will then ensure that your chargeable subscription is converted into a free subscription!

You will keep all your data. The only things you won't be able to use anymore if you're a customer through Epic combo, are any chargeable "add-ons" you may already have purchased (e.g. the 1 TB storage).

What about the new Shadow offer in April?

In April, Shadow will launch three different types of accounts. You cannot activate them yet now, only pre-order them. However, for the time being, nothing will change to the existing system for Epic combo customers: anyone who becomes an Epic combo "full TV experience" customer receives a free subscription for Shadow. For now, there's just one type of Shadow account, so that's the account that will be activated. At the launch of the three new offers in April, every Shadow customer (including those via Epic) will have the choice to stay on the current offer or to switch to an 'Ultra' account free of charge (also twv €29.99).

Is Shadow just for gaming?

No, Shadow is actually not a gaming catalog but a fully-fledged Windows 10 PC. As soon as you've logged in with this super computer you can do anything you want: not just gaming, but also running heavy programs for which your device is normally not suited. You can buy and install all programs or games. This means you can also play games that you purchased through Steam, Epic Games Store, GOG, Origin or whatever; they'll all work with Shadow!

Which games can I play on Shadow?

There are no limits! Shadow is actually not a gaming catalog but a fully-fledged Windows 10 PC. You can buy and install all programs or PC games. This means you can also play games that you purchased through Steam, Epic Games Store, GOG, Origin or whatever; they'll all work with Shadow!

Another question?
Conditions

Epic combo « full TV experience »

Gifts
Promo : from 12/11/19 to 02/02/2020, for all new Internet subscribers who choose Tuttimus/ Epic combo full TV experience. Open-ended contract. In case of cancellation within 24 months, the residual value of the device is owed, based on the amortization table in the contract. While supplies last. Not compatible with other promotions, except the combined offer of a smartphone, mobile subscription and DataPhone option. Payment of the subscription by direct debit. Payment of the device by bank card. Proximus reserves the right to extend the promotion.

I have bought an Epic combo pack with a combined device offer (TV, PlayStation or other). Where can I find the amortisation rates of my device? You can find the amortisation table for the end of year period 2019 here.

C&D
Promo : from 12/11 to 02/02/2020. The total value of the promotion is €75 (€25/month for 3 months), regardless of any possible price changes of our packs.
Not compatible with other promotions, except for the combined offer of a smartphone with a mobile subscription, the Data Phone option and the webdeal on Epic combo full TV experience.

Shadow

Free monthly subscription to Shadow offered to all customers who bought their Epic combo 'full TV experience' before 31/03/2020. Shadow will not appear in the basket during the ordering process. After the installation of internet & TV, the client will receive (via mail) a personalised activation link, via which he can create a Shadow account. This activation link is only valid for 31 days. One link per pack. Shadow will recognise the Epic combo 'full TV experience' customer and won't charge anything. As long as the user stays an Epic combo 'full TV experience' customer, his subscription will remain free. When the user cancels its Epic subscription, the Shadow subscription will be cancelled as well. In that case the user can reactivate his own Shadow account, with a new paying method, within 2 weeks. In case of inactivity* of the Shadow account, the Shadow subscription will be cancelled as well.

*The customer needs to install Shadow and connect two times in the first month to become an active user. An active user needs to connect at least one time every 3 month to keep the account active. Shadow will send reminders when the deadlines are almost reached.

Mobile

  • Your rate plan is valid in Belgium and on the go (roaming) within the EU* (+ Iceland, Liechtenstein and Norway), excluding premium numbers (voting numbers, 0900, etc.) and third-party services for which the rate is defined by the manager of that number.
  • Calls are billed per second as from the 61st second. The 300 minutes included in your bundle are valid for calls to mobile and landline numbers. Unused minutes and megabytes are not carried over to the next month.
  • Epic apps: you have 40 GB at your disposal in Belgium and 20GB on the go within the EU* for surfing at maximum speed. Once you have used up your 40 GB/20GB, you can continue surfing without limits at a reduced speed (maximum 512 Kbps) in Belgium / at maximum speed with a surcharge of €0.0042/MB on the go within the EU.*

* Germany, Austria, Bulgaria, Cyprus, Croatia, Denmark, Spain (includes the Canary Islands), Estonia, Finland, France, (includes French Guiana, Martinique, Guadeloupe, Mayotte and Réunion), Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, and Sweden + the United Kingdom, Iceland, Liechtenstein and Norway. 

  • Other data usage: your Internet connection will be cut when you have used up your 4 GB and your out-of-bundle data usage reaches €60, until the start of the next billing cycle. You can check your data usage in real time via the Epic app. We will also send you a text alert when your bundle has been used up and when you have almost reached the €60/month limit. You can buy extra data bundles via the Epic app. 

  • Your rate plan is not valid outside the EU, so you have to pay per MB. You also have to pay per call minute and text. The rates vary per country and can be consulted here

  • The general terms and conditions of the apps remain applicable. Restrictions may apply for certain apps. For more information, see www.proximus.be/support. 

  • Proximus reserves the right to change the offer, subject to a two-month notice period. 

  • General Terms and Conditions of Proximus

Internet

  • Wi-Fi Hotspots and Smart Wi-Fi: registration and acceptance of the general terms and conditions. Activation of Smart Wi-Fi via the MyProximus app > network 

  • Unlimited fixed Internet volume: after using 750 GB, your Internet speed will be limited until the end of the following month, unless you activate your free 150 GB of extra data via MyProximus. As from November 1st: unlimited fixed Internet volume: after using 3TB, your Internet speed will be limited until the end of the following month, unless you activate your free 300 GB of extra data via MyProximus. More information: proximus.be/internetpolicy

  • Fixed Internet speed: the maximum speed is theoretical and is not reached by all customers. The download speed at home depends on factors such as the distance of the connection point, the availability of VDSL, the computer installation and the internal cabling. These must be optimal in order to reach the maximum speed. Check your speed: proximus.be/internetspeed. 

  • Installation by a technician (worth €59) included for new Epic customers. 

TV  

  • TV Replay, TV Replay+: free of charge for all customers who already have or who opt for Familus or Tuttimus. The availability of TV programs and TV Replay depends on the television channels and any authorizations they may have received to exploit said programs. Also available on a PC, tablet and smartphone via the Pickx app. The list of channels available in TV Replay on TV and the Pickx app, as well as the specific terms and conditions, can be found on www.proximus.be/tvreplay. TV Replay is not available for Scarlet customers. 

  • TV: For more information about the availability of TV, HD coverage, the possibility to connect several TV sets, or the offer of channels and packages in your region: www.proximus.be/tv 

You developed an app within the category social media, music or video? And you would like to become part of our Epic offer in order to make it possible for our subscribers to use your app without consuming data? Then fill in this form below and we will treat your application as soon as possible!

Do you have a question?

Ask one of our advisors. Make your choice: