The fixed network situation in the regions of Liège, Verviers, Rochefort and Jemelle continues to evolve gradually. Nevertheless, some of our customers in these areas may still experience problems with fixed telephony, Internet and TV, due to damages of some underground cables connecting our infrastructure to the homes of these customers. Our technical teams remain committed to resolving this situation as soon as possible.
For the Pepinster region, where the mobile network is operational, we continue to expect fixed services to be restored gradually from the end of July.
Proximus has offered a 50 GB mobile data package to customers in the affected areas. This bundle, available without any action on their part, is visible in the MyProximus application upon activation and confirmed via a personal SMS.
We will continue to keep you informed as soon as the situation evolves.
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