A premium service

Our priority: your satisfaction

We’re here for you every step of the way

Installation at your home

Pick the best installation option for you!

If you tick all the boxes, we offer you a ready-to-run solution enabling you to activate your Internet service by yourself in two days, without an appointment. If your case is not that simple, a technician will come along to help you and analyze your Wi-Fi network in your chosen rooms. 

Moving to a new home?

We'll keep you connected

Unpack your boxes with peace of mind and enjoy the same connection as before. We'll take care of configuring your modem and/or TV, securing it, checking the existing cables and laying additional cables if necessary.

Got a new phone?

We'll help you configure it

Replace your SIM card, transfer your contacts and photos, install your favorite applications. Need more help? Our in-store advisors are at your disposal.

We've got your back if the unexpected happens

Broken phone?

Repair and free smartphone replacement

If your phone is lost, stolen or broken, we’ll lent you a smartphone free of charge for 30 days , time enough to choose a repair or new device

You can also have your smartphone repaired in our Proximus Shops and you will receive a notification as soon as the repair is completed.

Internet down?

Fast callout times

2,600 technicians are on hand to be called out as quickly as possible, every day from 8am to 8pm.

In an emergency, free mobile data can take over thanks to Flex Emergency Internet. Perfect for setting up a hotspot to connect your devices.

Proximus, always on hand to help!

Our agents answer your questions

Facing an urgent technical problem? Our agents will answer you until 10pm! For all other cases, our line is available Monday through Friday from 8am to 8pm and at weekends from 9am to 5.30pm. If you call outside opening hours, you can always leave your number so that we can call you back.

Proximus Assistant

Available 24/7

Our virtual assistant is available by chat and telephone at any time of the day or night to answer your technical or administrative questions. If necessary, you will be transferred to an agent.

130 stores in Belgium

There’s bound to be one nearby!

Our experts are available in-store to offer you the best services, provide you with assistance or organize a callout. Want to simplify your visit? You can also make an appointment.

Discover the Proximus products

Flex Pack

Put together the pack that best suits your needs. Internet, mobile, landline, TV - take your pick for the perfect mix.

Mobile subscription

A mobile subscription for calling and texting, as well as mobile data for surfing the Internet.

Internet subscription

A stable day-to-day Internet connection and even more speed thanks to the rollout of fiber.