Published on 22/05/2019 in Service
Use the Easy Switch procedure to make the switch to Proximus with confidence. The advantages are not to be sneezed at:
First, have a quick read through the following conditions to ensure you're eligible for Easy Switch.
Do you satisfy the conditions? Great, then you can start the ball rolling!
Your operator gives you an Easy Switch ID per Internet (/tv), per installation address. Make a quick check of your bill or personal account (My Telenet, myVOO, Customer space or My Orange, etc.).
This code, along with your customer number, is the key that allows Proximus to make the change for you. You will need it when you order via the website, in a Proximus Shop or over the telephone.
Apart from that, you don't have to do anything. We'll contact your previous operator and arrange for your transfer and the installation by a technician.
Call our staff at 0800 55 800: they will guide you in your choice and transfer.
Contact usYes. Through the Easy Switch procedure, you can ask, either in our Proximus Shops or by telephone, for your landline and/or mobile numbers to be cancelled, if you are changing operators for your Internet and/or TV and you meet the conditions.
You can also transfer your number(s) to Proximus, in addition to the Easy Switch procedure. You can keep your landline number if you remain in the same zone.
If you had options with your previous operator (such as a subscription to watch Belgian football), these will be deactivated together with your Internet and/or TV services. You can add such options with Proximus so you can continue to enjoy them.
When it comes to modems and decoders, Easy Switch does not change anything; you just return them as normal to your previous operator.
Easy Switch does not exempt you from paying any outstanding amounts you owe to your previous operator, such as (justified) bills that are payable and any penalty if you cancel your contract prematurely, including the residual value of a device you may have obtained as part of a joint offer.
No. If you move and don't change operators, the Easy Switch procedure does not apply.
Indicate this clearly to Proximus and send a cancellation letter to your current operator.
Katleen
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