Cancel your subscription
We’re sorry to see you go…
Are your Proximus products no longer fulfilling your needs? Are you having technical problems? Contact our customer service, we will find a suitable solution together.
Change your subscription for free
Via the MyProximus app, you can add TV Options, modify your mobile subscription or add extra data.
How to cancel options or your subscription?
Do you want to cancel your subscription anyway? We are sorry to hear that, but we will arrange this for you. Tell us if you're a residential or a professional customer and follow the steps.
To cancel options or your subscription to one or more Mobile, Internet, Landline or Television products, please use your MyProximus account.
- You can manage your extra options (e.g. TV options, Norton Security, …) underneath each related product on the "My products" page.
- To cancel one or more Mobile, Internet, Landline or Television subscriptions, please click on ‘Cancel your subscription’ at the bottom of the "My products" page.