Cancel my subscription

We’re sorry to see you go…

Are your Proximus products no longer fulfilling your business needs? Are you having technical problems? Contact us via our customer service or get tailored advice from your Business Expert, by making an appointment or setting up a call. We'll search together for a solution adapted to your business.

Contact our customer service

Change your subscription for free

Did you know you can change your pack, mobile, internet and landline subscription for free? Have a look at our product pages and discover which subscriptions would be a better fit!

Via the Proximus+ app, you can add TV Options, modify your mobile subscription or add extra data.

How to cancel options or your subscription?

Do you want to cancel your subscription anyway? We are sorry to hear that, but we will arrange this for you. Identify yourself and follow the steps.

Self-empoyed or small company

To cancel options or your subscription to one or more Mobile, Internet, Landline or Television products, please use your MyProximus account.

  • You can manage your extra options (e.g. TV options, Norton Security, …) underneath each related product on the "My products" page.
  • To cancel one or more Mobile, Internet, Landline or Television subscriptions, please click on ‘Cancel your subscription’ at the bottom of the "My products" page.


Medium company or corporate

Please contact your account manager.

Employee of a large or public company

Please contact the person responsible for telecom within your company.

Residential customer?

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