Cancel or modify your Proximus subscription

To help you better, click below on your company’s number of employees

You’re thinking of canceling your subscription

Is there a problem or have your needs changed? We’re happy to help via chat, phone, or in the shop.

Prefer to cancel? You can do it easily via MyProximus.

For self-employed and small businesses

Up to 9 employees

Cancel your Proximus subscription

  • To cancel one or more subscriptions for Mobile, Internet, Landline, or TV, click ‘Cancel your subscription’ at the bottom of the My Products page.
  • You can adapt extra options (e.g., TV options, Norton Security, …) under each related product on the "My Products" page.

Chat with us for help

Start your chat with our chatbot assistant for quick answers. If your question isn’t solved, one of our team members will join the chat to help you further.

Start your chat

Call a Business Expert or ask to be called back

  • From Belgium: 0800 55 500
  • From abroad: +32 475 15 60 30

Opening hours

  • Weekdays from 8:00 to 20:00
  • Saturday from 9:00 to 17:30

Choose your Proximus shop and book an appointment

Want to talk to a Business expert in a Proximus shop? Click the link below, select your preferred shop, and schedule an appointment at a time that suits you.

Steps to change or cancel your subscription

  • Change a subscription
  • Cancel a subscription or switch providers with EasySwitch
  • Transfer a subscription to someone else’s name
  • You are moving to a new address

For medium-sized companies

With 10 to 200 employees

Cancel your subscription?

A question about a bill, an ongoing order, a complaint, or a problem?

Contact our experts:

For commercial questions, contact your Proximus Business Partner.

For large companies

With more than 200 employees

Contact for large businesses

Your Proximus contacts are happy to assist you and work with you to find an answer to your question or a solution to your complaint.

You can find their contact details by logging in via the contact page. Simply use your VAT or customer number or your MyProximus Enterprise login details.

If the company reimburses all or part of the employee’s subscription

Please contact the fleet manager or the person responsible for managing mobile subscriptions within your company. Not sure who that is?