Cancel or modify your Proximus subscription
To help you better, click below on your company’s number of employees
You’re thinking of canceling your subscription
Is there a problem or have your needs changed? We’re happy to help via chat, phone, or in the shop.
Prefer to cancel? You can do it easily via MyProximus.
For self-employed and small businesses
Up to 9 employees
Cancel your Proximus subscription
- To cancel one or more subscriptions for Mobile, Internet, Landline, or TV, click ‘Cancel your subscription’ at the bottom of the My Products page.
- You can adapt extra options (e.g., TV options, Norton Security, …) under each related product on the "My Products" page.
Chat with us for help
Start your chat with our chatbot assistant for quick answers. If your question isn’t solved, one of our team members will join the chat to help you further.
Call a Business Expert or ask to be called back
- From Belgium: 0800 55 500
- From abroad: +32 475 15 60 30
Opening hours
- Weekdays from 8:00 to 20:00
- Saturday from 9:00 to 17:30
Choose your Proximus shop and book an appointment
Want to talk to a Business expert in a Proximus shop? Click the link below, select your preferred shop, and schedule an appointment at a time that suits you.
Steps to change or cancel your subscription
- Change a subscription
- Cancel a subscription or switch providers with EasySwitch
- Transfer a subscription to someone else’s name
- You are moving to a new address
For medium-sized companies
With 10 to 200 employees
Cancel your subscription?
A question about a bill, an ongoing order, a complaint, or a problem?
Contact our experts:
- Send an email to enterprise.care.team@proximus.com
- Call 0800 22 200
- Create a support ticket in MyProximus Enterprise
For commercial questions, contact your Proximus Business Partner.
For large companies
With more than 200 employees
Contact for large businesses
Your Proximus contacts are happy to assist you and work with you to find an answer to your question or a solution to your complaint.
You can find their contact details by logging in via the contact page. Simply use your VAT or customer number or your MyProximus Enterprise login details.
If the company reimburses all or part of the employee’s subscription
Please contact the fleet manager or the person responsible for managing mobile subscriptions within your company. Not sure who that is?