First check that the cables are properly connected on the back of the modem. One end of a cable must normally be plugged into either the blue socket (if you don't have optical fiber) or the red socket (if you have optical fiber) while the other end should be plugged into a wall socket or a fiber modem.
Is neither the DSL nor the WAN LED still not lit? In that case, there is probably a problem on the line. Contact us.
If, on the other hand, a cable was not properly connected and the DSL or WAN LED comes on after you remedied this, you will normally be able to surf the Net again after a few minutes.
Also check certain LEDs on the modem:
Do your line, modem and device seem to work properly and you still don't have Internet access? In that case it gets more complicated... Do you have any other devices such as a Wi-Fi Extender or Wi-Fi Booster?
The Wi-Fi Extender (also called CPL adapter) is plugged into a power socket near the place where you use your mobile or computer. It communicates with an almost identical CPL adapter plugged in near your modem.
Unplug the CPL from the power socket near the modem. Wait 10 seconds and then plug it back in.
Unplug the Wi-Fi Extender from the power socket. Wait 10 seconds and then plug it back in.
Wait a few minutes until the LEDs light up again. Test your Internet connection again.
Reboot your Wi-Fi Booster:
Press the button on top of the Wi-Fi Booster. The LEDs will go off.
Wait five seconds, then press this button again to turn on your Wi-Fi Booster.
If you have several Wi-Fi Boosters, reboot them all in the same way.
If you purchased a different brand of Wi-Fi Extender than Proximus', please unplug it and then plug it back in again. If that doesn't work, please consult your online user manual. The main brands are Devolo and Netgear. If you have neither a Wi-Fi Extender nor a Wi-Fi Booster and your Internet connection still doesn't work, contact us.
The Wi-Fi is on on your device, the cables are well connected, the LEDs on your modem are on and you still don't have internet? Contact our technical service, we will be happy to help you.