5 good reasons to buy online!

100% secured payment

Several payment methods:
VisaMastercardBancontactMaestro

(Bi)monthly invoice depending on the product ordered online

Non-binding subscription

  • Modify or cancel whenever you want
  • For free

Free & fast delivery

  • Home delivery, pickup point or locker 
  • Free delivery for all online orders (except accessories)
  • Delivered within 2 working days 
  • Free SIM card delivered within 1 day

2 year warranty

Enjoy a 2 year warranty on all devices ordered online. Go to a Proximus Shop in case of a repair, your purchase invoice and/or delivery note acts as a warranty document.

Online promo

Save time and money! Benefit from online exclusive web promos and no waiting lines.

And there's more!

Our after-sales customer service is happy to help!

Questions about your online order or a product?

Call our customer service, from Monday to Saturday from 8.a.m. to 10 p.m. on 0800 55 500 (toll-free).

A complaint? Contact your local Proximus Shop or call 02 202 41 11.

Need the Telecom Mediation Service?

Contact them:

  • By e-mail: klachten@ombudsmantelecom.be/ plaintes@mediateurtelecom.be
  • By post: Koning Albert II-laan 8 bus 3 te 1000 Brussel / Boulevard du Roi Albert II 8 boîte 3 à 1000 Bruxelles 
  • By phone: 02 223 09 09/ 02 223 06 06.

Or contact the Online Dispute Resolution PlatformNew window.

Need help?

Questions about our offers?

An advisor is at your service