5 good reasons to buy online!
100% secured payment
- Modify or cancel whenever you want
- For free
Free & fast delivery
- Home delivery, pickup point or locker
- Free delivery for all online orders
- Delivered within 2 working days
- Free SIM card delivered within 1 day
2 year warranty
Enjoy a 2 year warranty on all devices ordered online. Go to a Proximus Shop in case of a repair, your purchase invoice and/or delivery note acts as a warranty document.
Save time and money! Benefit from online exclusive web promos and no waiting lines.
And there's more!
Our after-sales customer service is happy to help!
Questions about your online order or a product?
Call our customer service, from Monday to Saturday from 8.a.m. to 10 p.m. on 0800 55 500 (toll-free).
A complaint? Contact your local Proximus Shop or call 02 202 41 11.
Need the Telecom Mediation Service?
- By e-mail: email@example.com/ firstname.lastname@example.org
- By post: Koning Albert II-laan 8 bus 3 te 1000 Brussel / Boulevard du Roi Albert II 8 boîte 3 à 1000 Bruxelles
- By phone: 02 223 09 09/ 02 223 06 06.
Or contact the Online Dispute Resolution Platform.