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Frequently asked questions

Fiber to your home: existing house

Frequently asked questions

Fiber to your home: existing house

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What is fiber?

Fiber is the technology of the future and uses light to transport signals. It is therefore much faster than the traditional copper cables.
The last stretch, from the street to your company, still had traditional cables. We’re changing that, so you can enjoy the best possible network experience. A large part of the Proximus network today consists of optical fiber.

With fiber, you benefit from an ultra-fast Internet connection, without any loss of quality, and no matter with how many people or devices you’re surfing simultaneously.

Why should I opt for fiber?

With fiber you can surf, watch content in streaming and game at the speed of light!

You benefit from speeds of up to 220 Mbps for downloads and 25 Mbps for uploads. You even have the opportunity to increase these speeds to up to 400/50 Mbps with the Fiber Boost 400/50 option, which is compatible with our Tuttimus and Familus Fiber packs. Image sharpness is perfect on all your screens and the quality of the connection remains top-notch, no matter how many people or devices are connected to the Internet at the same time. What's more, the fact that an ultra-fast fiber connection is available in your home may increase the value of your home, according to a study commissioned by the Fiber to the Home Council Americas*.

*An interest group which brings together optical fiber companies and broadband Internet providers.

Is it true that getting connected to fiber is completely free of charge?

Yes, your connection to fiber is completely free of charge while works are underway in your street for any order of a fiber product. You can then surf, stream and play at the speed of light.

I’m interested in fiber. What do I need to do?

Check whether fiber is available for your home.

If it is, you will be invited to request your connection to our fiber network and to activate your products.

If fiber is not yet available for your home but Proximus is planning to lay fiber in your street, fill in our form in order to be contacted by one of our staff members to discuss the next steps.

Finally, given that we are rolling out fiber in several phases, your home may be located in an area where works have not yet been planned or in a district in which we are unable to install fiber for technical or administrative reasons.

What is the installation procedure?

We start by laying our optical fiber cable in your street and then bring it all the way into your house or building.

One of our technicians will then install a fiber connection point inside your home and that's it: you can surf, stream and game at the speed of light.

Why can't I be connected to fiber?

Check, on the basis of your address, whether Proximus is planning to install fiber in your street.

As the fiber roll-out takes place in several phases, your address may not (yet) be part of an area in which works are planned. It could also be that your home is located in a district equipped with fiber but we are unable to bring fiber into your home for technical or administrative reasons (refusal by the syndic, for example).

How do I view or change my installation appointment?

We always confirm appointments by email.

To view or change your appointment, click the personal link in the email you received. It is only possible to cancel appointments by telephone on 0800 33 007.

Where can I obtain more information about fiber?

Check whether fiber is available for your home.

If it is, you will be invited to request your connection to our fiber network and to activate your products.

If fiber is not yet available for your home but Proximus is planning to lay fiber in your street, fill in our form in order to be contacted by one of our staff members to discuss the next steps.

Would you like more information? Visit a Proximus Center near you or call us at 0800 33 007.

Let’s meet and talk

Our fiber numbers

  • Existing house: 0800 33 007
  • New construction: 0800 33 234

Catch the fiber bus

Do you have a question?

Ask one of our advisors. Make your choice:

  • Call us:
    Existing house0800 33 007
    New construction: 0800 33 234Mo – sat: 08:00 – 22:00
    Technical questions: 08:00 – 24:00 (7/7)

  • Chat with us on this website

    Chat with us on this websitenot available at this moment