Fiber is the technology of the future. This fine glass fiber transmits Internet data over long distances at the speed of light, thus offering many advantages including a much more stable and faster Internet connection than with traditional copper cables.
Proximus is therefore modernizing its network by gradually replacing traditional copper cables with fiber. And unlike most other operators who stop at the street, Proximus installs fiber right into the heart of your home, to ensure the best possible performance. Eventually, our copper network will be completely replaced by fiber.
Mbps (megabits per second) is a unit of measurement for the amount of data that can be transferred in one second. This unit of measurement of transmission is used worldwide to quantify Internet speeds.
Mbps means megabits per second. Gbps means gigabits per second. One gigabit corresponds to 1,000 megabits, which is very fast!
The speeds announced by Proximus correspond to the download and upload speeds. When a fiber product has Internet speeds of up to 350/50 Mbps, it means that the connection is capable of downloading up to 350 megabits and sending up to 50 megabits of data per second. For example, with a connection of 1 gigabit per second, you download a 1.5 gigabit movie in just 12 seconds, whereas with a traditional speed (70 Mbps), it will take you almost 3 minutes.
We lay our fiber cable in your neighborhood street by street. To enable fiber to be installed up to your home, preparatory work is needed, i.e. excavation or facade work. We'll do everything we can to minimize disruption and will keep you informed of the schedule.
Once the works have been completed in your street, the fiber cable will arrive discretely in your premises. From that moment on, you will be invited to switch to this new technology and enjoy all the advantages of fiber. Once your order has been placed, one of our technicians will come to your home on the agreed date to install your fiber junction box.
You have an installation on your facade or on your neighbor's facade
In this case, the technician will bring the fiber into your home from the black box visible in the photo above. To do so, he will meticulously drill a hole from the outside to the inside to run the fiber cable from your facade to the inside of your home. He will then install your fiber junction box. The location of the modem will be determined jointly with the technician, depending on where you wish to install your modem. Please note that a power socket is required near this box.
To perform this work, the technician will use a big ladder or an elevator. The complete installation will take an average of 2 to 5 hours, and the materials used by the technician will ensure watertightness.
All you need to know about facade work
You live in a house and don’t have a facade-mounted installation
In this case, the connection will be made through the basement. If you don't have a buried standpipe, the technician will provide for a connection to the road by digging a trench. He will then install the fiber junction box inside your home. The location of the modem will be determined jointly with the technician, depending on where you wish to install your modem. Please note that a power socket is required near this box. The complete installation will take an average of 2 to 5 hours, and the materials used by the technician will ensure watertightness.
You live in an apartment and don't have a facade-mounted installation
In this case, the connection will be made from a box previously installed in the cellar of your building (or on the floor on which your apartment is located). The technician will then go through the common areas to carefully pull the fiber cable into your apartment. He will then install your fiber junction box. The location of the modem will be determined jointly with the technician, depending on where you wish to install your modem. Please note that a power socket is required near this box.
The complete installation will take an average of 2 to 5 hours, and the materials used by the technician will ensure watertightness.
And if I have a small garden or driveway in front of my house, what will happen? Our technicians will install the cabling on the façade of the building or underground if necessary. The work on your property is taken care of by Proximus up to a maximum length of 50 meters.
In the case of a new construction by a property developer and if fiber is available at that address at the time of construction, the developer will deal with submitting the application to connect to our fiber network. When you move, all you have to do is order your fiber products and make an appointment with one of our technicians to arrange for the installation.
We always confirm appointments by e-mail. To view or change your appointment afterwards, click on the personal link contained in this e-mail. Appointment cancellations, however, can only be made by telephone at 0800 55 800.
If it is, you will be invited to order your fiber products online and schedule an appointment with one of our technicians to install your fiber junction box.
If fiber is not yet available for your home but Proximus is planning to install it in your street, fill in the form that will be proposed to you. One of our employees will then contact you as soon as possible to give you more information about the probable installation period and answer any questions you may have.
Finally, given that we are rolling out fiber in several phases, your home may be located in an area where works have not yet been planned or in an area in which we are unable to install fiber for technical or administrative reasons.
Proximus is deploying fiber in several phases. It's therefore possible that your address is not (yet) located in an area currently covered by the fiber laying work. It’s also possible that your home is located in a neighborhood served by fiber, but for technical or administrative reasons (refusal of the syndic, permits, etc.), we may not be able to bring it into your home.