Retail 4.0
Innovative technology and digitalisation
- Run your operations efficiently
- Enrich the experience of your customers
- Online as well as in-store
Get prepared for current and future challenges
Know your customer
Optimize interactions
Reduce costs and be more efficient
Improve the customer experience
The future-proof retailer is 'phygital'
76% of Belgian consumers buys online, while 90% of all physical products is still bought in-store. Consumers today don't think in channels, they just want to shop.
Become a future-proof retailer. Discover how technology and digital transformation can help you to get phygital. How? Obtain more operational efficiency and customer centricity in your business model. Invest in your customer’s experience while increasing traffic & basket size.
Find out innovative solutions for the retail of the future.
How to boost the in-store experience with the Electronic Shelf Labels and the Smart Retail Analytics?
Key elements
Entrance Monitoring
Covid-19 is responsible for a significantly changed shopping experience. With our solution “Entrance Monitoring”, Proximus proposes to facilitate shop access management but also to provide valuable insights to retailers and customers.
Customer interaction
Interact with your customers: inform, advise and offer them your unique expertise during the pre and post store phase. Real time online assistance and SMS services ensure that shoppers come back for more.
Know your customer
64% of shoppers say they feel retailers don't truly know them. Use location and in-store analytics to get better customer insights.
The "wow" customer experience
Centrally managed real-time data on electronic shelf labels, touchscreens, digital screens and info kiosks can influence instant purchase decisions and support in-store e-commerce.
Digitally empowered employee
The digitally empowered mobile employee is equipped with a tailored app on his or her mobile device. Access to an immense source of information transforms him or her into a true expert.
The connected always-on secured store
Before investing in technologies that collect data to be more efficient, you need a fast, reliable and secure network.
Innovations
The Internet of Things enables you to monitor and manage energy, while Blockchain contributes to traceability of your goods and makes it possible for you to set up loyalty programs in eco-systems
Let's get phygital
Did you know that:
- 60% of consumers think it's important to see or touch the products before purchase.
- Mobile shopping doubled in the last 6 years.
Are you planning to invest in e-commerce or in-store technology to create a wow customer experience? How do you know what truly creates value for your store?
Proximity Monitoring
The coronavirus pandemic is forcing companies to observe strict safety measures. Proximity Monitoring can help your company to drastically limit the risk of infection and work in complete safety.
Decathlon customers shop safely thanks to Entrance Monitoring
For Decathlon, innovation and digital transformation are two inseparable components of customer experience and internal efficiency. The proof is the Entrance Monitoring solution integrated into 25 of the 37 stores in Belgium.
