Digitally empowered employees
Published on 03/01/2020 in Sectors
How to empower your employee digitally and make him or her more mobile?
Your staff needs to be your customer's go-to expert.
52% of Belgian consumers think of providing product advice as a shop assistant's main task.
By empowering your staff digitally within and around the store, you improve customer experience, as well as your operational excellence:
- Equip your store with wireless barcode scanners or payment systems
- Enable your employees to access all customer data, product information and your website for optimal assistance whenever and wherever your customers are.
- Digitize and boost efficiency of your employees and customers through mobile apps: Through design thinking and in co-creation we analyze your ideas and concretize these into an executable plan
Want to know more?
Want to know more on how to increase traffic and basket size by enabling your employees to assist your customers whenever and wherever they are? Download the retail eBook!
Your high-performance staff equipment
- Offer up-to-date mobile devices to your employees
- Keep a complete view and remote control over all devices in your enterprise
- Control device security levels. Prevent hacking or potential leakage.
We helped our employees to become digitized so that they can focus on the customer.
Geoffroy Gerdorff, secretary-general Carrefour
Carrefour
Carrefour makes staff more available on the shop-floor by avoiding office time. Each of the 8,000 employees uses a single smart device for all different applications, like:
- passing on orders
- handling a stock shortage
- responding to customer questions
- and even for their personal administrative activities (e.g. request leave, gather feedback from a manager or a colleague).
Watch how Carrefour freed up time for their workforce.
Discover how to increase traffic and basket size by enabling your employees to assist your customers whenever and wherever they are.
Proximus team
Proximus keeps you informed on the latest news and trends for ict professionals.