Find help for your Proximus Wi-Fi issues

Stay as close as possible to your b-box, Internet Box or Wi-Fi Booster: the farther away you are, the weaker the signal becomes.

The best place to position your b-box or Internet Box is in the centre of your home, in an open space (not inside a cupboard), at least one metre above the floor. This will give you better coverage for your wireless network.

Some electrical devices, such as microwave ovens, baby monitors or alarm systems, can interfere with your wireless network. If possible, keep your b-box, Internet Box, computer or smartphone away from these devices.

Older devices (more than 5 years old) can slow down newer ones. If possible, connect them using an Ethernet cable, or turn off the wireless connection when they are not in use.

The quality of your connection also depends on how you use it: downloading large files (for example torrents) or using several devices at the same time can affect the quality of your wireless network.

The Proximus+ app gives you tips and much more to monitor and improve your wireless network.

Wi-Fi connects you to the internet via your Internet Box or b-box: ideal at home for browsing, watching videos or gaming without using your mobile data.
4G/5G uses the mobile network: convenient when you’re on the go or if your connection is slow or unavailable.

There are different channels or frequency bands.

Which one is the fastest?

• 2.4 GHz: wider range, but slower.
• 5 GHz: faster, but with a shorter range.
• 6 GHz: even faster (multi-gigabit) than 5 GHz. It is only available with Internet Box+ and if your smartphone or computer is compatible.

What is Smart Wi-Fi used for?

Smart Wi-Fi automatically connects your device to the best available frequency. You no longer have to choose a frequency yourself.

A mobile hotspot lets you use your smartphone like a modem. It shares its 4G or 5G connection with your other devices (such as a tablet or a computer).

Why use it?

• When you’re on the go and need a wireless network;
• At home if your box is not working.

The Wi-Fi Booster is a device that extends the range of the signal in your home.

Why use it?

• Useful in large houses or apartments.
• For areas with poor coverage.

An Ethernet cable connects a device (such as a computer or a TV) directly to your Internet Box or b-box.

Why use it?

1. It is more stable than a wireless connection.
2. It works better through concrete walls, metal surfaces or glass.
3. Ideal when a wireless connection is difficult.