Flex Emergency Internet – Stay connected during an outage

What do you need?

  • A mobile number included in a Flex pack. Check in MyProximus if you have a Flex pack.
  • The Proximus+ app

How to activate it?

  1. Open the Proximus+ app.
  2. Go to Help > Issues with your internet connection > Continue
  3. Select your mobile number and tap Activate
  4. You will receive a confirmation SMS. You now have free mobile internet for 24 hours

How to connect your other devices?

  1. Turn on the mobile hotspot on your smartphone. It will create a Wi-Fi network with a name and password.
  2. Connect your devices to this Wi-Fi. Select the network name and enter the password. Good to know: this will use your mobile data.

Setup help by brand :    AppleOpens a new window ,  SamsungOpens a new window ,  all brandsOpens a new window

How to fix the internet outage?

  • Flex Emergency Internet can be activated 4 times a year per mobile number
  • Each session lasts 24 hours, starting from the confirmation SMS
  • Remaining time is available in the Proximus+ app