Contact Proximus
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Proximus support 24/7
Instant contact via Proximus chat
Proximus Assistant is your 24/7 contact point. Ask your questions anytime and get an immediate answer online, without calling or visiting a shop.
If your request needs more attention, a Proximus advisor takes over during opening hours.
Call the Proximus customer service
From Belgium
0800 55 800 0800 55 800
From abroad
+32 475 15 60 30 +32 475 15 60 30
Have your customer number and phone number ready. This allows us to help you faster.
For administrative questions, please also prepare the last 4 digits of your bank account.
Lost or stolen SIM? We can block your SIM card immediately, 24/7.
Opening hours
Check the opening hours of the service you need:
Open from 8:00 till 20:00
Less busy from 10:00 till 16:00
Customer service demand varies throughout the day. It is moderate in the morning, decreases slightly around mid-day, and increases again in the afternoon. The busiest period is between approximately 17h and 19h, after which demand remains high until 20h.
Open from 9:00 till 17:30
Less busy from 10:00 till 16:00
Customer service demand is higher in the morning around 9h to 10h, becomes lower from late morning to mid-afternoon, and increases again from around 16h onward.
Sundays and bank holidays: closed
Open from 8:00 till 20:00 (till 18:30 for payments)
Less busy from 10:00 till 16:00
Customer service demand varies throughout the day. It is moderate in the morning, decreases slightly around mid-day, and increases again in the afternoon. The busiest period is between approximately 17h and 19h, after which demand remains high until 20h.
Open from 9:00 till 17:30
Less busy from 10:00 till 16:00
Customer service demand is higher in the morning around 9h to 10h, becomes lower from late morning to mid-afternoon, and increases again from around 16h onward.
Sundays and bank holidays: closed
Open from 8:00 till 22:00
Less busy from 10:00 till 16:00
Technical service demand is moderate in the late morning, lower from late morning to mid-afternoon, then increases from around 16h. The highest demand occurs in the evening, between approximately 18h and 21h.
Open from 9:00 till 22:00
Less busy from 10:00 till 16:00
Technical support demand is lower from late morning to mid-afternoon during weekends. It begins to increase from mid-afternoon and reaches its highest levels in the evening, from approximately 18h to 21h.
Other ways to contact Proximus
Visit a Proximus shop
Our experts welcome you in a Proximus Shop near you for personal advice on your subscription or services.
Find a Proximus shopContact Proximus by e-mail
Send your less urgent questions to Proximus customer service via our contact form or by e-mail. A Proximus advisor will reply as quickly as possible.
Send an e-mailProximus forum
In our forum, you can ask questions, discover tips and benefit from the experience of other Proximus customers.
Go to the forum