You can switch to Pay&Go+ for free via MyProximus or by calling 1911 (choose option 2).
Our customer service is at your disposal should you wish to switch from your subscription to a Pay&Go+ card.
We transfer your number free of charge. When placing your order, you just need to indicate whether you want to keep your number; we’ll take care of the rest.
To activate your Pay&Go+ card, identification is legally required. If your top-up card is not identified, you will not be able to call, text or surf.
Your Pay&Go card is valid for 12 months as from when you make or receive your first call. This means that you have one year to use up your calling credit or top up your card. Each time you top up your card with € 5, the validity period is extended by 1 month. Each time you top up your card with a higher amount, the validity period is extended by 12 months.
No problem: your previous mobile number can be transferred to your new Pay&Go+ prepaid card. For this, you need to visit a Proximus shop. New calling numbers can also be obtained when ordering a new prepaid card online.
Depending on your mobile, you can opt for a normal SIM card, a micro-SIM card or a nano-SIM card.
Push out the correct size (Standard, Micro or Nano), so it fits into your device. Pushed out the wrong size? You can obtain a new card at a point of sale.
Type #120# on your mobile and press the call key. Or view your remaining minutes, texts and MB on MyProximus: consult the app or log in via the website.
Your Pay&Go+ card is valid in Belgium and while travelling in the European Union + Iceland, Norway and Liechtenstein.
Consult the roaming and international rates of Pay&Go that apply when you’re abroad or when you call an international destination.
Free bonuses by recharging online are valid for 31 days. You can check the validity via MyProximus or by typing in the code #120# on your mobile and pressing the call key.
The same rates apply, whether you surf in Belgium or while travelling in the European Union + Iceland, Norway and Liechtenstein.
If it isn't, it's very easy to configure your mobile using our online tool.
Select a data option! The chosen amount (€6 or €12) will automatically be deducted from your calling credit. Activate the additional boost of data online on MyProximus or via sms.
Want to know how much you’ve used already? Press #152# + Send on your phone.
The additional boosts of data (500MB or 3GB) are valid for 31 days after activation. You can check the validity via MyProximus or by typing in the code #152# on your mobile and pressing the call key.