Yes, since December 2016 all holders of Pay&Go cards without automatic top-ups have been required to register. This also applies to cards in alarm systems, home automation appliances or other devices that contain a Pay&Go card. You can identify yourself immediately in a Proximus Shop or identify your Pay&Go card online.
Identify your prepaid card
And activate it now
Choose a way to activate your card
It’s a legal requirement for all prepaid customers to identify themselves.
If you are a new Pay&Go customer, you must register to activate your card before using it.
, it will be asked.
Top up your card
You can load an amount from €1 to €99 via Bancontact.
- This method requires you to register again every 18 months.
Use your Belgian eID card
This method requires a eID card reader and your pin code. This is a permanent identification method and needs to be performed only once.
Register a family member’s card
This card will then be registered in your name
For existing customer only
Identify yourself or a member of your family via MyProximus.
- This method is only possible if you are a private customer and administrator in MyProximus.
Send a text message from your Proximus mobile number to 8804, mentioning:
- The word IDENT (in capital letters)
- Followed twice by the number of the prepaid card you want to register
For example: 'IDENT 0470123456 0470123456' This method only works with a Proximus private mobile number!
Still have questions?
No. If you don't register you'll not be able to make or receive calls Texting and mobile Internet will not be possible either.
The registration is definitive unless you have registered when topping up via the bank. In that case, the registration of your Pay&Go card applies for only 18 months. You will therefore need to register again.