Yes, since December 2016 all holders of Pay&Go cards have been required to register. This also applies to cards in alarm systems, home automation appliances or other devices that contain a Pay&Go card. You can identify yourself immediately in a Proximus Shop or identify your Pay&Go card online.
Identify your prepaid card
To be able to use it
Use your Belgian eID card
It’s a legal requirement for all prepaid customers to identify themselves. If you are a new Pay&Go customer, you must register to activate your card before using it.
What do you need to identify yourself?
- your Belgian eID card (Belgian ID card) and your pin code
- an eID card reader
Or use these other methods
MyProximus
Identify your Pay&Go card or that for a member of your family via MyProximus.This card will then be registered in your name
- This method is only available to existing private customers who are administrators in in MyProximus.
Via sms
Send a text message from your Proximus private mobile number to 8804, mentioning:
- The word IDENT (in capital letters)
- Followed twice by the number of the prepaid card you want to register, separated by a space.
For example: 'IDENT 0470123456 0470123456'.
Or simply opt for FullControl!
Instead of identifying your Pay&Go card, you can simply switch to Mobilus FullControl. This gives you all the advantages of a subscription for a low limited fixed amount, without exceeding your budget. And it also means you're registered and in order with the authorities right away!
Frequently asked questions
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No. If you don't register you'll not be able to make or receive calls Texting and mobile Internet will not be possible either.
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The registration is definitive unless you have registered when topping up via Bancontact (not possible anymore. In that case, the registration of your Pay&Go card is only valid for 18 months, after which you will have to register again using one of the other methods.