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Frequently asked questions about Pay&Go+

    Already customer

    You can switch to Pay&Go+ for free via MyProximus or by calling 1911 (choose option 2).

    Our customer service is at your disposal should you wish to switch from your subscription to a Pay&Go+ card.

    Contact our staff free of charge

    Choose the blocked subscription you want. Your remaining call credit will be automatically deducted from your first invoice. As a new subscriber, you will also be entitled to the promo and web advantage.

    Consult the rates of the previous subscriptions

    We transfer your number free of charge. When placing your order, you just need to indicate whether you want to keep your number; we’ll take care of the rest.

    New customer

    To activate your Pay&Go+ card, identification is legally required. If your top-up card is not identified, you will not be able to call, text or surf.

    More info about identification

    It's easy to identify yourself: online or in a Proximus Shop.

    Choose how to identify your prepaid card

    You can top up your Pay&Go card in different ways: online, on MyProximus (consult the app or log in via the website) or at a point-of-sale.

    Your Pay&Go card is valid for 12 months as from when you make or receive your first call. This means that you have one year to use up your calling credit or top up your card. Each time you top up your card with €5, the validity period is extended by 1 month. Each time you top up your card with a higher amount, the validity period is extended by 12 months.

    More info over Pay&Go

    No problem: your previous mobile number can be transferred to your new Pay&Go+ prepaid card. For this, you need to visit a Proximus shop. New calling numbers can also be obtained when ordering a new prepaid card online.

    Sim card

    Pick up your new card or exchange your old one at a point of sale. Your SIM card is free of charge.

    All about SIM card

    Depending on your mobile, you can opt for a normal SIM card, a micro-SIM card or a nano-SIM card.

    Push out the correct size (Standard, Micro or Nano), so it fits into your device. Pushed out the wrong size? You can obtain a new card at a point of sale.

    Tariffs and usage

    Type #120# on your mobile and press the call key. Or view your remaining minutes, texts and MB on MyProximus: consult the app or log in via the website.

    Your Pay&Go+ card is valid in Belgium and while travelling in the European Union + Iceland, Norway and Liechtenstein.

    You can consult your current Pay&Go tariff plan and rates by entering your mobile number on the reload page and scrolling down afterwards. Don’t worry, it is not necessary to top up to consult your rates.

    You can also directly consult your Pay&Go rates

    Consult the roaming and international rates of Pay&Go that apply when you’re abroad or when you call an international destination.

    Free bonuses by recharging online are valid for 31 days. You can check the validity via MyProximus or by typing in the code #120# on your mobile and pressing the call key.

    You have a maximum of 500 text messages per day. Once you have reached this amount, you won't be able to send any more messages until midnight. The next day, you will be able to text again. No idea when you will reach this number? Don't worry, you will receive a notification when you have sent 400 messages and you will receive another notification when you have reached the limit of 500 messages. One text message exists of 160 characters.

    Surf

    The same rates apply, whether you surf in Belgium or while travelling in the European Union + Iceland, Norway and Liechtenstein.

    If it isn't, it's very easy to configure your mobile using our online tool.

    Select a data option! The chosen amount (€6 or €12) will automatically be deducted from your calling credit. Activate the additional boost of data online on MyProximus or via sms.

    • Add 500MB (valid 31 days) for €6. Press #152*1# + Send on your phone to activate it.
    • Add 3GB (valid 31 days) for €12. Press #151*1# + Send on your phone to activate it.

    Want to know how much you’ve used already? Press #152# + Send on your phone.

    The additional boosts of data (500MB or 3GB) are valid for 31 days after activation. You can check the validity via MyProximus or by typing in the code #152# on your mobile and pressing the call key.

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