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Frequently asked questions

Fiber on facade

Frequently asked questions

Fiber on facade

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Why should I opt for fiber?

With fiber, you benefit from a super-fast and stable Internet, ultra-low latency, the sharpest image on all your screens and more importantly, you are ready for the future!

  • Super-fast and stable Internet: whether finally downloading that movie you were looking forward to for such a long time, or uploading that important presentation, etc., in a fiberhome you can do all that without having to wait a long time, regardless of the number of devices connected
  • Ultra-low latency: every millisecond counts in online gaming. In a fiberhome you are one step ahead of your opponents
  • The sharpest image on all your screens: whether you watch things on TV, your tablet or your smartphone, in a fiberhome you see everything in the best image quality
  • Ready for the future: we control more and more devices in our home via the Internet. A fiberhome takes this evolution in its stride.

In the long term, this new network will replace our traditional copper network.

Do I have to pay for the installation of the fiber cable?

No, the installation of the fiber cable is free of charge during the works. In addition to this, you don't have to be present during the installation and this does not imply any commitment to purchase a fiber subscription.

What will happen to the old copper network after the new fiber network is installed?

The current copper network will be decommissioned after the works.
At a later stage, we will contact the person living in the house or building (you or your tenant) to arrange the transfer of his current Proximus services (landline, Internet, digital TV) to the new fiber network.

Will ladders be put up against my wall?

No, we will use a lift.

Are the fiber cables under tension?

No, they are not under tension.

Can I paint the fiber cables?

Yes, that's not a problem.

Am I responsible for the cable and what happens if it's damaged?

If you notice any damage on the cable, please inform us as quickly as possible. You can either call us at 0800 55 800 or visit a Proximus Shop near you. Of course, you are not responsible for any damage caused by climatic conditions or any other external factor.

My home recently became a listed building. What should I do?

For safety reasons, please inform us about this. You can either call us at 0800 55 800 or visit a Proximus Shop near you.

Do you have any more questions or would you like more information about fiber?
Where is fiber already available?

Fiber is currently being deployed in several major cities in Belgium: Aalst, Antwerp-Diamant, Antwerp-East, Brussels-Anspach, Charleroi, Deurne, Evere, Ghent, Hasselt, Knokke-Heist, Kortrijk, Leuven, Liège, Mechelen, Namur, Roeselare , Vilvoorde, Antwerp-West, Ostend and Uccle.

The objective is to provide an ultra-fast and stable network, capable of easily absorbing the data traffic that will continue to grow in the years to come.

Work is also planned in the following cities: Sint Niklaas and La Louvière.

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