Frequently asked questions
Mobilus & Mobilus FullControl
Select the topic of your question:Back to Mobilus
Want to join Mobilus? Switching operator is a breeze!
You've made up your mind: you're switching operator! Great! Becoming a Mobilus customer is hassle-free: we take care of everything!
Follow these steps:
- Add your subscription to the basket.
- Choose "New customer" and enter your details.
- Indicate your current operator and whether you wish to keep your current number.
- By phone: call us on 0800 55 800.
- In a shop: visit a Proximus Shop near you.
I have a subscription with another operator : can I keep my phone number?
No worries, we take care of transferring your number!
- Once you’ve ordered your Mobilus subscription online you can start the product configuration.
- Choose your current operator from the list and the mobile phone number you would like to transfer.
- You’ll only need to provide your customer account number. If you have a prepaid subscription you’ll have to provide the SIM card number.
I have a Proximus subscription : can I keep my phone number?
Good to know: you can only keep you mobile phone number if this isn’t combined with a smartphone offer.
What if you've signed up for a smartphone offer with a subscription or benefit from a pack, a promotional offer or extra option?
- Once you have ordered your Mobilus subscription, log in to MyProximus.
- Choose ‘Proximus’ from the operator list and the mobile phone number you would like to transfer.
- For every mobile phone number you want to transfer you will need to provide the SIM card number, so keep this at hand.
I have a prepaid card : can I keep my phone number?
Choose the subscription you need and click the “Add to card” button. Your remaining call credit of your reload card will be automatically deducted from your first bill.
Do I have to pay to keep my number?
We transfer your number free of charge. When placing your order, you just need to indicate whether you want to keep your number; we’ll take care of the rest.
Will I stay connected while transferring my subscription?
You can continue to make calls while we take care of the transfer. It doesn’t matter if you have a mobile phone number from Proximus or another operator.
I still hesitate and would like to compare Mobilus with other operators.
Become Mobilus FullControl
What is the difference between Mobilus and Mobilus FullControl subscriptions?
The Mobilus subscription allows you to call, text and surf freely in Belgium and the European Union. If you use up more than what is included in your subscription or when travelling outside the EU, you have the option of exceeding your monthly bundle. You’ll then be billed at the applicable out-of-bundle rate. You can track your usage via MyProximus and through SMS notifications.
With Mobilus FullControl, you retain full control over your budget as you cannot exceed your monthly bundle. With a Mobilus FullControl subscription, your call minutes and MB will be automatically blocked once you’ve used them up. You can of course continue to send text messages limitlessly. If you’ve used up your bundle or need to make calls, send text messages or surf the Net outside the European Union, you can top up with additional credit online, at the top-up rate.
How can I switch to Mobilus FullControl?
Once you’ve ordered your Mobilus FullControl subscription, log in to MyProximus. Choose ‘Proximus’ from the operator list and the mobile phone number you would like to transfer. For every mobile phone number you want to transfer you’ll need to provide the SIM card number, so keep this at hand.
Good to know: you can only keep your mobile phone number if this isn’t combined with a smartphone offer. What if you've signed up for a smartphone offer with a subscription or currently benefit from a pack, promotional offer or extra option? Contact us via chat, visit a Proximus Shop or call our call center and let us help you switch.
Used up your monthly allowance?
Don’t worry: you can top up if necessary! Your call minutes and data will be automatically blocked once you've used up your bundle allowance. Of course, you continue to enjoy unlimited texting. Think you need more volume? Or need to call from abroad? Easily reload your subscription online!
Tariffs and usage
Is the Mobilus mobile subscription also valid abroad ?
The Mobilus mobile subscription and its benefits (calls, texts, data and favorite app) are valid in Belgium and while travelling in the European Union + Iceland, Norway and Liechtenstein.
What are the out-of-bundle rates of my mobile subscription ?
What are the rates of my mobile subscription from and to abroad?
Consult the roaming and international rates of your mobile subscription that apply when you’re abroad or when you call an international destination.
How can I find out how much of my subscription allowance I’ve used up?
You can monitor your usage at any time on our MyProximus app and we’ll send you a text message to warn you before you exceed your limit. This way you avoid any unpleasant surprises when you receive your bill.
Are my mobile data and my favorite app also valid abroad?
The mobile data of Mobilus subscriptions and the unlimited mobile data for your favorite app are valid in Belgium and while travelling in the European Union + Iceland, Norway and Liechtenstein.
Is my mobile ready for surfing on the Internet?
If it isn't, it's very easy to configure your mobile using our online tool.
Need more data volume?
If you find that your mobile data volume is insufficient on a regular basis, we recommend that you opt for a higher-level Mobilus mobile subscription or a mobile subscription included in Tuttimus to benefit from even more advantages.
If you regularly need more data and want to keep your current mobile subscription, ask for the Extra Volume 500 MB option for €5 on MyProximus.