Flex Fiber





Mobile telephony

The Terms and Conditions and Pricelist & tariffs apply.

Prices incl. VAT valid in Belgium and while traveling (roaming) in the EU Zone* (from Belgium to Belgium and from the EU Zone to the EU Zone and Belgium), except for value added services (eg special numbers, third-party services). Data usage is calculated per KB. Unused MB included in the bundle are not carried over to the next month.

The mobile subscriptions give you access to the following Proximus networks in the covered areas in Belgium and with a compatible device:

Network access 5G included Optimal Max 5G speed Estimated Max 5G speed
Mobile Flex S Yes 200 Mbps 200 Mbps
Mobile Flex M Yes 500 Mbps 420 Mbps
Mobile Flex Unlimited Yes 1 Gbps 420 Mbps

5G: the 5G network is only accessible in covered areas and is subject to compatible device and subscription.
The “estimated maximum speed” is the maximum speed that users can expect to achieve at different locations in the coverage area under realistic conditions. This maximum value results from measurements on the whole national territory and might vary depending on the device performance and your location during the use of the service. 5G being under deployment, the speed estimation is based on limited data.
The “optimale maximum speed” is the speed that can be achieved under optimal usage conditions. Speed may vary depending on the price plan, device performance and your location while using the service. More info on 5G and the internet policy.

Internet (data): if the customer surfing at reduced speed wants to continue surfing at maximum speed, it is possible to purchase a data boost option via MyProximus or by contacting customer service.

Normal and personal use of the Service by the Customer and unlimited use
The service is conditioned to a personal, non-abusive use, with due diligent. As part of the unlimited offers, in Belgium and the EU Zone, Proximus therefore reserves the right to limit or suspend the service in the event of use in excess of more than 10,000 SMS/month or 500 SMS/day or sending SMS to more than 250 different recipients per month or in the event of regular calls of more than 6h/day and/or 30h/week. Regarding unlimited mobile data usage, they are subject to a reasonable usage policy. In Belgium and the EU Zone*, the customer can surf up to 350 GB/month at maximum speed and then the speed is reduced (max 512 Kbps).

*EU Zone countries in which the mobile subscriptions are valid: Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guadeloupe (French West Indies), French Guiana, Hungary, Åland Islands (Finland), Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Spain, Martinique (French Antilles), Mayotte, Norway, Netherlands, Poland, Portugal, Réunion (La), Romania, United Kingdom, Saint-Barthélemy (French Antilles), Saint-Martin (French Antilles), Slovakia, Slovenia and Sweden

Entertainment

The Light TV option is available with your Flex Internet + Mobile pack with an extra cost of €9/month.
The Light TV option gives you access to the Pickx App for customers with a myProximus account, for use in Belgium via a Proximus Internet connection (fixed and mobile). Thanks to the Pickx App you can watch TV via the mobile application and the web:

  • Access to 32 national channels (regional channels + radio stations included) *
  • TV Replay (36h) & recordings included
  • No TV box: TV access via Pickx App & Web
  • Not compatible with TV options *La Une, Tipik, La trois, TF1, Plug RTL, Club RTL, RTL, AB3, TV5monde, ABxplore, Arte, C8, LN24, France 2, France 3, Vtmkids, Vtm, Vtm 2, Vtm 3, Vtm 4, Vtm Gold, Één, Canvas, Ketnet, Play 4, Play 5, Play 6, Play 7, BRF, National Geographic, Nickelodeon, MTV

My e-Press: My e-Press is only available for private customers. Professional customers subject to VAT who choose a Flex pack will not have access to My e-Press.

Fixed Internet

Unlimited data volume: personal and normal use, see the General Terms and Conditions. After using 3 TB, your speed will be limited to the end of the month, unless you activate your free 300 GB extra volume via myProximus. More information: www.proximus.be/internetpolicy.

Fixed Internet speed: the actual speed experienced depends on the computer system, but also in exceptional cases, on general use. Your surfing speed may also be slower, while using Wi-Fi.  Go to proximus.be/internetspeed to discover the surfing speed in your home.

Mega Fiber: the maximum usable speed is up to 500 Mbps in download and 500 Mbps in upload for all devices in the home network together.
The unlimited data volume is valid for a personal and normal use, see the General Terms and Conditions. After using 3 TB, your speed will be limited to the end of the month, unless you activate your free 300 GB extra volume via myProximus. More info on proximus.be/internetpolicy.

Giga Fiber: the maximum usable speed is up to 2.5 Gbps in download and 500 Mbps in upload for all devices in the home network together. These maximum speeds can only be achieved by using the following technologies:

  • Category 6A RJ45 network cables.
  • 10 Gbps network card or 10 Gbps Thunderbolt 3 adapter.

The unlimited data volume is valid for a personal and normal use, see the General Terms and Conditions. After using 6 TB, your speed will be limited to the end of the month, unless you activate your free 300 GB extra volume via myProximus. More info on proximus.be/internetpolicy.
The customer is entitled to an Internet Box+ and a maximum of 2 Wi-Fi Boosters with a Flex Giga Fiber pack. The Wi-Fi Boosters are always on request or at the initiative of the technician and for use in Belgium only.

Ultra Fiber: the maximum usable speed is up to 8.5 Gbps in download and 1 Gbps in upload for all devices in the home network together. These maximum speeds can only be achieved by using the following technologies:

  • Category 6A RJ45 network cables.
  • 10 Gbps network card or 10 Gbps Thunderbolt 3 adapter.

The unlimited data volume is valid for a personal and normal use, see the General Terms and Conditions. After using 6 TB, your speed will be limited to the end of the month, unless you activate your free 300 GB extra volume via myProximus. More info on proximus.be/internetpolicy.
The Ultra Fiber option is only available with a Flex Giga Fiber pack. The customer is entitled to an Internet Box+ and a maximum of 2 Wi-Fi Boosters with this pack configuration. The Wi-Fi Boosters are always on request or at the initiative of the technician and for use in Belgium only.

Free installation: free installation by a technician included for all Flex Fiber customers.

Mobile Payments

Customers with a mobile subscription or prepaid card are automatically given the option to make mobile payments.
This option allows you to purchase third-party services, such as a subscription to streaming services, a digital magazine, purchases on game consoles, e-books, parking or train tickets, paid applications in an app store, etc. The maximum value per transaction is 50€.
Your purchases are linked to your mobile number and can be consulted in the usage section via the myProximus app.
The settlement of your purchases takes place together with the settlement of your Proximus products and services. The overview of your purchases is listed in the section “Details of your statement for third-party services”, which is added as an attachment to your Proximus bill or statement.
Your standard monthly budget is set at €100 and can be adjusted via the myProximus app to a minimum of €5 and a maximum of €250. You can also choose to deactivate or reactivate this option free of charge via the myProximus app.
More information about Mobile Payments can be found on our website: https://www.proximus.be/mobile-payments .

Customers with a mobile subscription or prepaid card are automatically given the option to make mobile payments.
This option allows you to purchase third-party services, such as a subscription to streaming services, a digital magazine, purchases on game consoles, e-books, parking or train tickets, paid applications in an app store, etc. The maximum value per transaction is 50€.
Your purchases are linked to your mobile number and can be consulted in the usage section via the MyProximus app.
The settlement of your purchases takes place together with the settlement of your Proximus products and services. The overview of your purchases is listed in the section “Details of your statement for third-party services”, which is added as an attachment to your Proximus bill or statement.
Your standard monthly budget is set at €100 and can be adjusted via the MyProximus app to a minimum of €5 and a maximum of €250. You can also choose to deactivate or reactivate this option free of charge via the MyProximus app.
More information about Mobile Payments can be found on our website: https://www.proximus.be/mobile-payments .

Mobile subscriptions are valid in Belgium and when roaming in the EU zone: Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guadeloupe (French Antilles), French Guiana, Hungary, Åland Islands (Finland), Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Spain, Martinique (French Antilles), Mayotte, Norway, Netherlands, Poland, Portugal, Czech Republic, Réunion (La), Romania, United Kingdom, Saint-Barthélemy (French Antilles), Saint-Martin (Frenach Antilles), Slovakia, Slovenia and Sweden) + Iceland, Liechtenstein, Norway. 

For more information on rates applicable outside the EU Zone, click here

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