Flex Fiber





Promotion valid until 31/01/23 included in cities where the installation address is eligible for fiber from the network builder Fiberklaar. Monthly discount of €10/month for the first 12 months for all new Proximus Internet customers subscribing to Flex Fiber. After that, you pay the normal price. Cannot be combined with other promotions. Activation by a technician included with any Flex Fiber subscription. If you opt for another fiber product outside the package, such as Internet Fiber, a €59 activation fee will be charged for a new installation.

Proximus reserves the right to extend the action.

Promo Be tv: offer valid from 01/02/2022 to 31/01/2023 included, by purchasing the TV option Be Tv at €24.99 per month. Only for TV customers of Proximus. Action combinable with other promotions. Discount applicable only once per client and applied as €10/month during 3 months on the Proximus payment statement.

Pickx All Stars/Pickx All Stars & Sports: offer valid from 01/02/2022 to 14/08/2023 included, by purchasing the TV option Pickx All Stars at €29.99 per month or by purchasing the TV option Pickx All Stars & Sports at €39.99 per month. Only for TV customers of Proximus. Action not combinable with other promotions, except the Flex advantage of €0.99 offered on TV options. Discount applicable only once per client and applied as €5/month during 3 months on the Proximus payment statement.

You can cancel your pre-order at any time and free of charge via our customer service. The services will only be activated on the condition that the fiber is actually deployed by Fiberklaar, the company in charge of the construction of the fiber network, in your city and installed by one of our technicians at your address, as stipulated during the subscription of your fiber product.

The Terms and Conditions and Pricelist & tariffs apply.

Mobile telephony

Unlimited use: The service is conditioned to a non-abusive use, with due diligence. Proximus therefore reserves the right to limit or suspend the service in the event of use in excess of 100 GB/month.

Network access 5G included Optimale Max 5G speed Estimate Max 5G speed
Mobile Flex S 100 Mbps 100 Mbps
Mobilus Flex M 250 Mbps 250 Mbps
Mobilus Flex Maxi 1 Gbps 420 Mbps
Unlimited Premium 1 Gbps 420 Mbps

The customer can include up to 6 mobile phones in the pack with the same advantages.

5G: the 5G network is only accessible in covered in Belgium areas and requires a 5G compatible device: more info on www-itt.proximus.be/5G.

Internet (data):  if the customer surfing at reduced speed wants to continue surfing at maximum speed, it is possible to purchase a data boost option via MyProximus or by contacting customer service.

Free mobile calls and texts:

  • In Belgium and while traveling within the EU*, for calls and text messages across all mobile and landline networks except special numbers (voting, 0900, etc.). Calls are billed per second from the 61st second onwards. Good to know: international calls (= calling from Belgium to the EU) are not included.

* EU = Countries of the European Union + Iceland, Liechtenstein and Norway. 

Entertainment

The Light TV option is available with your Flex Internet + Mobile pack with an extra cost of €9/month.
The Light TV option gives you access to the Pickx App for customers with a MyProximus account, for use in Belgium via a Proximus Internet connection (fixed and mobile). Thanks to the Pickx App you can watch TV via the mobile application and the web:

  • Access to 32 national channels (regional channels + radio stations included) *
  • TV Replay (36h) & recordings included
  • No TV box: TV access via Pickx App & Web
  • Not compatible with TV options *La Une, Tipik, La trois, TF1, Plug RTL, Club RTL, RTL, AB3, TV5monde, ABxplore, Arte, C8, LN24, France 2, France 3, Vtmkids, Vtm, Vtm 2, Vtm 3, Vtm 4, Vtm Gold, Één, Canvas, Ketnet, Play 4, Play 5, Play 6, Play 7, BRF, National Geographic, Nickelodeon, MTV

My e-Press: My e-Press is only available for private customers. Professional customers subject to VAT who choose a Flex pack will not have access to My e-Press.

Fixed Internet

Unlimited data volume: personal and normal use, see the General Terms and Conditions. After using 3 TB, your speed will be limited to the end of the month, unless you activate your free 300 GB extra volume via MyProximus. More information: www-itt.proximus.be/internetpolicy.

Fixed Internet speed: the actual speed experienced depends on the computer system, but also in exceptional cases, on general use. Your surfing speed may also be slower, while using Wi-Fi.  Go to proximus.be/internetspeed to discover the surfing speed in your home.

Fiber Boost 1 GIGA option: only compatible with Flex Fiber 500/50 Mbps. Wi-Fi Booster: the customer is entitled to a Wi-Fi Booster in his Flex pack (Fiber Gigabit). Use in Belgium. two per customer on request or on the initiative of the technician. 

Free installation: free installation by a technician (worth €350) included for all Flex Fiber customers.

Let's meet and talk

Customer service

Proximus Shop

Fiber info point

(with or without appointment)