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The 3 advantages of fiber

Ultra-fast Internet

Unmatched speeds so you can download and upload documents, photos, series or games in no time.

Ultra-stable connection

A flawless connection for the whole family, on all your connected devices, and anywhere in your home.

Ultra-low latency

Almost instantaneous reaction time with no lag or interruption to give you the edge over your opponents.

Flex Fiber, your tailor-made pack

Compose your pack according to your needs:

  • An unparalleled Internet experience tailored to your needs
  • Mobile subscriptions at a super advantageous price
  • A high quality Pickx TV experience on all your screens
  • An unlimited access to Le Soir or Het Laatste Nieuws (digital)

Flex Fiber

Free installation

Upgrade your pack with Fiber
As from 5 /month

Fiber, the fastest Internet in Belgium

Download the Lord of the Rings trilogy in HD (30 GB)

Share a vacation photo album with your family (10 GB)

Why choose fiber now?

Family proof

All online at the same time

Belgian households have on average 7 devices connected to their Internet, which can have an impact on the quality of the connection and cause frustration.

With fiber, no matter how many devices are connected at once, you can work from home smoothly even when the rest of the family is streaming content or playing video games.

Ready for the future

A connection that stands the test of time

The current copper network will gradually disappear. Be proactive and have fiber installed for free in your home to enjoy the most powerful Internet connection available.

This will give you peace of mind for many years to come.

A new generation Wi-Fi

Internet Box

Our new Internet Box was designed to make the most of your fiber connection. Equipped with the latest Wi-Fi 6 technology, it offers unprecedented connectivity. Faster and more reliable, to meet the needs of the whole family, no matter what you do.

Wi-Fi Boosters

And thanks to our Wi-Fi Boosters, equipped with Mesh technology, you enjoy a better Wi-Fi coverage in more rooms.

Free installation

Fiber to the heart of your home

Proximus is the first Belgian operator to install fiber from end to end, to the inside of your home, unlike VOO or Telenet which use coax cables for the last few meters. And that makes all the difference in terms of performance.

What's more, the installation is completely  and our technician takes care of everything.

How do I get fiber?

  1. Order your Flex Fiber and you will be invited to make an appointment with a technician for the installation of fiber to your home.

Questions that you may still have

Fiber is the technology of the future that allows you to transmit data over long distances at the speed of light.

Unlike most other operators, Proximus installs fiber all the way to the heart of your home. This guarantees you the best possible performance, now and in the future

Your current copper cable will soon have to be replaced. Fiber, which will be rolled out instead, meets the need for ever greater connectivity. It guarantees you better performance today and tomorrow.

With fiber, you'll have access to super-fast and stable Internet, ultra-low latency, a sharper than ever image on all your screens and, most importantly, you'll be equipped for the future:

  • Super-fast, stable Internet: no downtime or slowdowns when importing or exporting documents, watching videos and playing online, no matter how many people or devices are connected at the same time.
  • Ultra-low latency: latency is the delay between a data transfer request and the response to that request. Indeed, when you play online, every millisecond counts. With fiber, you stay one step ahead of your opponents.
  • A sharper picture than ever before on all your screens: Whether on TV, tablet or smartphone, with fiber, you won’t miss even the tiniest detail.
  • Future-proof: tomorrow, your home will be increasingly connected thanks to the Internet. With fiber in your home, this evolution is child's play.

Are you already a Proximus customer? At some stage, your current copper cable will need to be replaced. Fiber, which will succeed it, meets the ever-increasing need for connectivity. It guarantees you better performance today and in the future.

Mbps is the unit that measures the amount of data transferred in one second. This measuring unit for data transmission is used worldwide to quantify Internet speeds. Mbps stands for megabit per second. Gbps (or GIGA) stands for gigabit per second. One gigabit (or 1 GIGA) corresponds to 1,000 megabits, which is very fast!

If you are a tenant, all you have to do is send a request to Proximus. The landlord cannot oppose the choice of operator, nor the installation of fiber at the request of the tenant. Nevertheless, we advise you to inform him.

In a building in co-ownership, all owners will normally have already been notified of the arrival of fiber in the building through the general meeting or by the management company or building manager.

Faster and more stable, fiber is also more environmentally friendly. It uses up to 12 times less energy to send data than your current copper cable! Switching to fiber makes sense for the environment and the climate.

Fiber consists of glass made from silicon dioxide, the most abundant element on earth after oxygen. It is found in sand, clay, rocks and even water. Its mining is not harmful to the environment.

Finally, Proximus recycles up to 500 tonnes of copper per year to give it a second life.

It all depends on how your alarm system is connected:

  • Via Wi-Fi or ethernet to your b-box? You don't have to do anything.
  • Via the analogue line? This type of connection will be phased out with the switch to fiber. You will have to order a separate analogue line or contact your installer to update your alarm system.
  • Via your telephone line? The Service Line is available! A line dedicated to your alarm system. More info on service line. You can also order service line via this form.
  • Via a remote monitoring center? Ask your alarm installer to check that the installation is working properly.

Want to know more about fiber?

Customer service

Fiber events

The Terms and Conditions and Pricelist & tariffs apply.

Fixed Internet speed

The actual speed experienced depends on the computer system, but also in exceptional cases, on general use. Your surfing speed may also be slower, while using Wi-Fi. Go to proximus.be/internetspeed to discover the surfing speed in your home.

Mega Fiber

The maximum usable speed is up to 500 Mbps in download and 500 Mbps in upload for all devices in the home network together.

The unlimited data volume is valid for a personal and normal use, see the General Terms and Conditions. After using 3 TB, your speed will be limited to the end of the month, unless you activate your free 300 GB extra volume via MyProximus. More info on proximus.be/internetpolicy.

Giga Fiber

The maximum usable speed is up to 2.5 Gbps in download and 500 Mbps in upload for all devices in the home network together. These maximum speeds can only be achieved by using the following technologies:

  • Category 6A RJ45 network cables.
  • 10 Gbps network card or 10 Gbps Thunderbolt 3 adapter.

The unlimited data volume is valid for a personal and normal use, see the General Terms and Conditions. After using 6 TB, your speed will be limited to the end of the month, unless you activate your free 300 GB extra volume via MyProximus. More info on proximus.be/internetpolicy.

The customer is entitled to an Internet Box+ and a maximum of 2 Wi-Fi Boosters with a Flex Giga Fiber pack. The Wi-Fi Boosters are always on request or at the initiative of the technician and for use in Belgium only.

It also includes a landline with unlimited calls to landlines and 1000 minutes/month to mobile phones in Belgium 24/7 (not valid with the Flex Giga Fiber XS pack).

Ultra Fiber

The maximum usable speed is up to 8.5 Gbps in download and 1 Gbps in upload for all devices in the home network together. These maximum speeds can only be achieved by using the following technologies:

  • Category 6A RJ45 network cables.
  • 10 Gbps network card or 10 Gbps Thunderbolt 3 adapter.

The unlimited data volume is valid for a personal and normal use, see the General Terms and Conditions. After using 6 TB, your speed will be limited to the end of the month, unless you activate your free 300 GB extra volume via MyProximus. More info on proximus.be/internetpolicy.

The Ultra Fiber option is only available with a Flex Giga Fiber pack. The customer is entitled to an Internet Box+ and a maximum of 2 Wi-Fi Boosters with this pack configuration. The Wi-Fi Boosters are always on request or at the initiative of the technician and for use in Belgium only.

It also includes a landline with unlimited calls to landlines and 1000 minutes/month to mobile phones in Belgium 24/7 (not valid with the Flex Giga Fiber XS pack).

Free installation

Installation by a technician offered to new Flex Fiber customers. If you choose a fiber product outside a pack, such as Internet Fiber, you will be charged €59 for a new installation.

Why choose fiber?

Fiber is the guarantee of an ultra-fast and an ultra-stable Internet no matter how many devices or people are connected. Fiber offers ideal conditions for the biggest fans of online gaming and video games, and also for users eager to download or upload at the speed of light.

Fiber and copper speed comparative table
Download time for a 10 GB file Upload time for a 10 GB file
Fiber 10 Gbps technology 9,4s 1min20
Fiber 1 Gbps/100 Mbps 1min20 13min20
Copper 100 Mbps/30 Mbps 13min20 44min27

The advantages of fiber:

  • Fiber offers an ultra-fast Internet connection
  • Fiber offers a very stable Internet connection
  • Fiber lets you watch television in very high definition
  • Fiber costs no more than a standard connection
  • Fiber increases the value of your home

Where is fiber available?

Fiber is available in several major Belgian cities and is being rolled out in others. It is also being deployed on industrial estates and in industrial buildings, as well as most new housing estates and apartment buildings.

Thanks to our partnerships with Fiberklaar in Flanders and Unifiber in Wallonia, the roll-out of fiber will pick up speed in the coming months and years, in order to offer you the best network available. The aim is to provide an ultra-fast and stable network that can easily absorb the data traffic that will continue to grow in the years to come.

Check if this applies to your city

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