Proximus continues to support the Ukrainian people

As of January 1, 2026, Ukraine joins the European Union tariff zone (EU Zone). This means that any Proximus customer (subscription or prepaid card) traveling (roaming) in Ukraine uses their national rate for data usage, calls, and text messages to countries within the EU Zone (including Ukraine) and Belgium.

But that’s not all!

To help facilitate communication between family members separated by the war, Proximus has also taken the initiative to:

• reduce the price of international calls and SMS from Belgium to Ukraine as of January 1, 2026: the rate now applied is that of the EU Zone, which is more favorable, for all Proximus fixed and mobile subscribers, as well as users of standard prepaid cards.
• temporarily extend beyond January 1, 2026 the benefits for mobile prepaid cards distributed by Proximus to Ukrainian refugees between 2022 and 2024: these users continue to receive each month 10 GB of data and unlimited free calls and SMS within Belgium and the EU Zone (to the EU Zone and to Belgium).

Furthermore, Proximus continues to host several families in five of its buildings, in collaboration with local Public Social Welfare Centers (CPAS). In addition, we are temporarily offering unlimited full speed fixed internet as part of certain residential tariff plans, to support families who have generously opened their homes to refugees.

For more information (including the solidarity measures applicable until December 31, 2025), visit proximus.be/rates.