Proximus continues to support the Ukrainian people

Published on 14/07/2022 in Service

The current situation in Ukraine is very distressing and leaves no one indifferent. Therefore, Proximus wishes to support the Ukrainian people through various solidarity initiatives.

Proximus continues to support the Ukrainian people

Since the beginning of the war, we have made mobile and landline calls, as well as text messages, to and from Ukraine free of charge for our Postpaid customers. This will be the case until the end of june 2024. Customers who are in Ukraine (roaming) can also communicate free of charge. In addition, we support NGOs in their connectivity needs and offers them free visibility on the Pickx Live channel and To get support in this matter, you can contact us on

Many Ukrainian families have had to leave their country. Some of them now live in Belgium, and we want to keep on supporting them. We believe that it is essential to enable these Ukrainian families to stay in touch with their loved ones. Therefore, we continue to distribute free prepaid cards for these refugees with 10 GB/month, unlimited calls and SMS in the European Union. Since 28/04 Proximus applies lower costs for its Prepaid customers for communications to Ukraine (0,20€/min and 0,12€/sms).

Distribution is done via our Proximus Shops.

All Ukrainian refugees can receive a prepaid card if they have either:

  • A valid international Ukrainian passport
  • A "certificate of temporary protection"

Find the nearest Proximus Shop

We have also witnessed many outpourings of solidarity where families have volunteered to host Ukrainian refugees. We want to ensure that connectivity is not a barrier when families are hosting these people in their homes, by removing the Wi-Fi data limit for them and switching them to unlimited Wi-Fi, for our Internet clients that don’t have Pack where internet is already unlimited.

If this is your case, fill in the form by clicking on the button here after.

Request for unlimited WiFi

Since the beginning of the conflict, we have been committed to helping Ukrainian refugees in Belgium by meeting their telecommunication needs. But we realized we could do more. That is why we will soon welcome several families in five of our empty buildings. These five caretaker homes were previously used as living quarters for our technical buildings, which required a permanent presence. They are in the final phase of renovation. Local CPASs will be able to accommodate one large family or two small families per house.


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