Skip to main content
×
×

Conditions

All Stars/All Stars & Sports: offer valid from 03/08/2020 to 31/10/2020 included, by purchasing the TV option TV All Stars at €29.99 per month or by purchasing the TV option TV All Stars & Sports at €39.99 per month. Only for TV customers of Proximus. Not compatible with the Flex Premium pack. Action not combinable with other promotions, except the Flex advantage of €0.99 offered on TV options. Discount applicable only once per client and applied as €5/month during 3 months on the Proximus payment statement.

Mobile telephony

Unlimited use: only for normal and personal use in accordance with Proximus' General Terms and Conditions.

Network access 2G 3G/3G+ 4G/4G+ 5G
Mobilus Flex V V V X
Mobilus Flex + V V V X
Unlimited Light V V V X
Unlimited V V V X
Unlimited Premium V V V V
  • Unlimited Light & Unlimited data: You have 20 GB in Belgium and within the EU* for surfing at maximum 4G/4G+ speed. Once your GBs are used up, you can continue surfing without limit at a reduced speed (maximum 512 Kbps). 
  • Unlimited & Unlimited data: You have 40 GB in Belgium and within the EU* for surfing at maximum 4G/4G+ speed. Once your GBs are used up, you can continue surfing without limit at a reduced speed (maximum 512 Kbps). 
  • Unlimited Premium: The 5G network is only accessible in specific zones in Belgium with a 5G-compatible device: more info on www.proximus.be/5G.  Data usage in Belgium is unlimited. In the rest of the EU you have 50 GB/month at your disposal: after that you can continue surfing without limit at €0.0042/MB.
  • The customer can include up to 6 mobile phones in the pack with the same advantages.

Internet (data):  if the customer surfing at reduced speed wants to continue surfing at maximum speed, it is possible to purchase a data boost option via MyProximus or by contacting customer service.

Protection measure: in order to avoid unexpectedly high bills, the customer's mobile Internet usage is blocked if he uses €60 more data than the amount provided in his bundle. If the customer so wishes, he can reactivate his usage via the MyProximus app or by contacting customer service. 

Free mobile calls and texts:

  • In Belgium and while traveling within the EU*, for calls and text messages across all mobile and landline networks except special numbers (voting, 0900, etc.). Calls are billed per second from the 61st second onwards. Good to know: international calls (= calling from Belgium to the EU) are not included.

* EU = Countries of the European Union + Iceland, Liechtenstein and Norway.

TV & entertainment

TV: For more information about the availability of TV, the HD range, the possibility to connect several TV sets and the channel offering by region: www.proximus.be/tv

Pickx app for TV customers with a MyProximus account, for use in Belgium via Proximus Internet (fixed and mobile). TV guide accessible to all Internet users.  
TV customers also have access to TV content with the exception of Partner offers via the Proximus Pickx app and proximuspickx.be with a MyProximus account. The TV content in the video is for illustrative and educational purposes only.
If the customer has a mobile subscription, an additional mobile data volume of 5 GB is provided for the Proximus Pickx app. If the customer has reached the limit of his mobile data bundle, the reduced surfing speed will also apply to the mobile data of the Pickx app.

My e-Press: My e-Press is only available for private customers. Professional customers subject to VAT who choose a Flex pack will not have access to My e-Press.

TV bundle: choice (you can change 2 times/year) from a list selected by Proximus. Changes to the offer will be notified 2 months in advance. Netflix: Service offered by Netflix International B.V.. Proximus offers a technically simplified access to Netflix via the decoder. Follow the instructions on www.proximus.be/iwantnetflix to activate your Netflix streaming subscription or to link your existing account. The general conditions of Netflix apply: www.netflix.com/termsofuse. If you choose Netflix as a TV bundle, the price of the pack with TV bundle increases by €1 per month. The price of the Netflix subscription is mentioned on the Proximus bill. The Standard TV bundle includes a subscription for 2 screens. On request: 4 screens ( €4 more/month). Proximus reserves the right to prolong the offer.

TV Replay: TV Replay is free for all existing TV customers who opt for a Flex pack. The availability of programs and TV Replay depends on the television channels and the permissions they have or don't have to operate the program in question. Also available on computer, tablet and smartphone via the Pickx app. The list of channels available in TV Replay on TV and the Pickx app, along with the special terms and conditions, can be read on www.proximus.be/tvreplay

Fixed Internet

Unlimited data volume: personal and normal use, see the General Terms and Conditions. After using 3 TB, your speed will be limited to the end of the month, unless you activate your free 300 GB extra volume via MyProximus. More information: www.proximus.be/internetpolicy.

Fixed Internet speed: the actual speed experienced depends on the computer system, but also in exceptional cases, on general use. Your surfing speed may also be slower, while using Wi-Fi. Go to proximus.be/internetspeed to discover the surfing speed in your home.

Fiber Boost 1 GIGA option: only compatible with Flex Fiber 500/50 Mbps.

Wi-Fi Booster: the customer is entitled to a free Wi-Fi Booster in his Flex pack (with landline). Use in Belgium. One per customer on request or on the initiative of the technician.
 

Landline telephony 

Unlimited calls: only for normal and personal use and in accordance with Proximus' General Terms and Conditions.

Unlimited calls nationally: unlimited landline-to-landline calls (voice telephony) in Belgium around the clock. 1,000 call minutes for landline calls (voice telephony) to all mobile numbers in Belgium during peak and off-peak hours; after these 1,000 call minutes the customer calls at preferential rates. NB: these conditions do not apply to special numbers (070, 077, 09xx, 1xxx) and Internet numbers.

"Free calls international" option: 2000 minutes/month of free calls during off-peak hours (between 5 p.m. and 8 a.m.) and during weekends, for international calls from your landline to landline and mobile numbers (excluding mobile numbers in Morocco and Turkey) of the following destinations: Andorra, Austria Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, the United Kingdom and Switzerland, United States, Canada and landlines in Morocco and Turkey, from the telephone number given by the customer at the time of subscription, excluding 64k data connections on ISDN lines, special and premium-rate numbers (non-geographic numbers such as 070x, 09xx, 1xxx, etc.) View the out-of-bundle rates via this price list. Maximum 1 option per customer. Cannot be combined with other options that offer discounts on international calls;

Calls to all other countries in the world are billed per sec after the 1st min, without connection charge.

Free installation: free installation by a technician (worth €350) included for all Flex Fiber customers. 
 

Do you have a question?

Ask one of our advisors. Make your choice: