Proximus wants to verify your identity for multiple reasons:
- To be able to offer you the services you requested. Proximus must indeed be able to correctly identify its customers to start a contractual relationship, to provision the customer with the services, eventually to physically install the service, to bill the customers and to contact the customers for all customer administration purposes.
- To fight fraud, phishing and identity theft (someone pretending to be you and buying a product in your name). Proximus wants to prevent that false identities are being used to order services that will never be paid, but Proximus also wants to protect you from abuse of your identity and becoming a victim if somebody with bad intentions tries to order products or services in your name. That’s why the identification is such a thorough process.
- To comply, like all providers of electronic communications services, to the legal obligation to identify the customers for the judicial and other competent authorities. Proximus, like all other providers of electronic communications services, has the legal obligation to identify its customers. This is written in the Electronic Communications Act of June 13th, 2005 and in the Royal decrees of September 19th, 2013 and November 27th, 2016. Proximus has the legal obligation to register your National Registry Number in a separate database that is to be kept for the competent authorities. Proximus itself is not allowed to use your National Registry Number.
- To have a good quality database to keep you informed of the Proximus products and services by means of several communication channels like email, SMS, telephone, postal letter, online and TV advertising. Proximus will try to adapt its communications as much as possible to your personal needs based for example on your age, your gender and your living place. The number of your identity document will help us to uniquely identify you in the customer database and avoid the creation of double accounts for one and the same customer. Of course, you have the right to refuse the use of your data by Proximus for sending you commercial information. See a specific section in this FAQ on how to opt-out from such messages.