Cyber Care

  • An insurance policy developed by Inter Partner Assistance NV

Protect your family from the dangers of the internet

Daily life is becoming digital - so are the risks!

Cyber criminality is the fastest growing form of crime in Belgium. That is why we are launching Cyber Care, insurance cover provided by Inter Partner Assistance NV (AXA Partners), to protect your digital life.

What does the Cyber Care insurance cover?

What is insured by Cyber Care?
  • 24/7 assistance: prevention advice and answers to your questions regarding your personal situation with respect to internet risks.
  • Online bullying and intimidation: psychological, legal, and technical support to restore your e-reputation (up to 3 claims and €5,000 per year).
  • Data recovery: help from our experts in case of data loss caused by human error when deleting files, hardware damage (flooding, electrical problems, software bug), and so on.
  • E-commerce risks: protection in case of non-compliant delivery or non-delivery of goods purchased on the internet (up to €5,000 per year).
  • Identity theft: technical, legal, financial, and psychological support in case of fraudulent use of your personal data.
  • Payment fraud: information and advice about your legal rights to obtain prompt reimbursement.
  • ...

For the full list of exclusions, limitations and options, read the insurance product information documentNew window or the General Terms and ConditionsNew window before taking out this policy.

What is not covered by Cyber Care?
  • Damage caused by unlawful, criminal, or unethical internet activities such as racist, extremist, or pornographic activities.
  • If the incident has been (partly) caused by a housemate who is domiciled with the insured party.
  • Damage caused by a state or local institution disseminating personal data via the internet.
  • Damage resulting from (civil) war, social conflicts, general lockdown, mobilization of people and/or equipment by the government, acts of terrorism, sabotage.
  • Damage arising from an act or omission of the insured party who should normally have been able to foresee the harmful consequences thereof.
  • Where reconstruction of the data is technologically impossible, the data cannot be recovered.
  • All and any damage and costs incurred by the insured party that are not expressly covered by this insurance.
  • Illegal data or data that you were not authorized to use - see IPID’s cover limitations - data recovery.
  • ...

For the full list of exclusions, limitations and options, read the insurance product information documentNew window or the General Terms and ConditionsNew window before taking out this policy.

Why choose Cyber Care?

Cyber Care offers protection against many cyber issues and is the ideal supplement to your basic insurance policies and protection software.

  • In 2020, the number of online fraud cases in Belgium increased sevenfold compared to previous years
  • 1 in 10 online shoppers has been the victim of fraud
  • 25% of young people have been the victim of cyberbullying

Surfing without worries

Fast and responsive!

  • Call us free of charge on our 24/7 helpline - 02 552 51 65
  • Quick and simple claim process
  • Payout within 15 days

Together we protect your digital life

Cyber Care is a collective insurance taken out by Proximus with Inter Partner Assistance NV (AXA Partners), under number 0101818 for the account of the beneficiaries.

Axa Partners is a Belgian insurer approved by the NBB and is responsible for the handling and follow-up of your claim. Proximus is responsible for your registration and billing of the insurance.

Who can take out Cyber Care insurance?

To qualify for Cyber Care, you must :

  • Be an existing Proximus customer with an internet connection or a mobile subscription
  • Have installed an active and up-to-date antivirus program
  • Be domiciled in Belgium and be over 18 years of age

Annual premium : € 59,88 (can be terminated at any time)

€4.99 /month

Any questions?

We are here for you

Your family members living under the same roof. Non-family members residing with you, even if they are domiciled, are not protected

Unlawful, criminal, racist, extremist, pornographic internet activities are not protected. During the support, Cyber Care shall not be liable for damage, vandalism or theft. Delay or poor performance by an appointed service provider or because of force majeure is not covered.

  1. Notify Cyber Care using the following number: 02 552 51 65
  2. Identify yourself and provide all the necessary information to our staff member.
  3. We will help you as soon as possible!

Once you have received the confirmation email and paid your first invoice, you are officially protected. Only the data recovery cover commences after 2 months.

The insurance is taken out for a term of one year upon payment of the first premium. The insurance will be tacitly renewed at the end of each insurance year for a period of one year.

Do you need more info?

Management of your Cyber Care product

Questions or claims

Cancellation of your Cyber Care product

If you want to cancel your Cyber Care product, please fill out this form.

Cancel Cyber Care

A complaint or claim?

If you have a complaint, please contact our Quality department: Inter Partner Assistance NV, Regentlaan 7, 1000 Brussels, quality.brussels@ip-assistance.com. If the answer to your question regarding our services is insufficient, you may contact the Ombudsman van de Verzekeringen, De Meeûssquare 35, 1000 Brussels, tel. 02 547 58 71. (www.ombudsman.as).