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New: from now on, you can call and send texts via your Wi-Fi with VoWiFi

Published on 11/03/2020 in Be the first to know

New: from now on, you can call and send texts via your Wi-Fi with VoWiFi

With Proximus you have an excellent network at your disposal, still at some places the coverage may be reduced. The presence of thick concrete walls in houses and offices, for example, or the thorough isolation of your home... block the signals. But we’ve got the perfect solution: VoWiFi!

From now on, you can easily be reached on your smartphone everywhere in Belgium where Wi-Fi is available. With VoWiFi, you can make and receive calls and send and receive text messages via the Wi-Fi network!

It's very simple: you don't need any applications, new contact list or new login. All you need is a compatible mobile phone, active VoWifi and to be connected to a Wi-Fi network at home or elsewhere.

1. How does VoWiFi work?

During your voice call, your smartphone automatically connects to the most appropriate network to provide you the best calling experience possible.
If your mobile coverage is good you will be using the cellular network, but in case this VoLTE (4G) coverage is weak, the device will switch to Wi-Fi seamlessly and your voice call will continue. When leaving the area with weak coverage, the device will switch back automatically to VoLTE (4G), and your call continues.

2. What does VoWiFi cost?

There is no additional charge for using Proximus VoWiFi.

  • VoWiFi calls are billed like mobile voice calls on the Proximus network, depending on your plan’s allowance of minutes.
  • VoWiFi calls to foreign countries are charged the same as calls to foreign countries from the mobile network.
  • Sending text messages via Wi-Fi is counted and billed like text messages on mobile networks.

3. What do you need to have?

A compatible device and a Proximus subscription

The SMS you have received from Proximus guided you to this page, meaning you have a compatible device and a Proximus subscription.

The latest software for your device

Check if you have the right software on your device, if this is not the case please do an update.

4. How to connect and make use of VoWiFi?

  • Make sure you are connected to a Wi-Fi network (check the settings of your mobile phone)
  • Be sure to have the latest software update
  • Activate the VoWiFi option (aka WiFi Calling) on your smartphone
  • Start calling. Important: if the mobile network is strong enough, the call won’t use the Wi-Fi network

To enable/disable calls over Wi-Fi (e.g. for a Samsung Galaxy S10+), press Wi-Fi Calling in the Notification Panel to enable or disable the functionality.

Note: sometimes you may need to restart your device to effectively activate the feature.

Questions about VoWiFi?


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