From now on, you can call and send texts via your Wi-Fi with VoWiFi

Published on 11/03/2020 in Be the first to know

From now on, you can call and send texts via your Wi-Fi with VoWiFi

With Proximus you have an excellent network at your disposal, still at some places the coverage may be reduced. The presence of thick concrete walls in houses and offices, for example, or the thorough isolation of your home... block the signals. But we’ve got the perfect solution: VoWiFi!

From now on, you can easily be reached on your smartphone everywhere in Belgium where Wi-Fi is available. With VoWiFi (Voice over Wi-Fi), you can make and receive calls and send and receive text messages via the Wi-Fi network!

It's very simple: you don't need any applications, new contact list or new login. All you need is a compatible mobile phone, active VoWifi and to be connected to a Wi-Fi network at home or elsewhere.

1. How does VoWiFi work?

During your voice call, your smartphone automatically connects to the most appropriate network to provide you the best calling experience possible.
If your mobile coverage is good you will be using the 4G cellular network with excellent call quality thanks to VoLTE. But in case this VoLTE (4G) coverage is weak, the device will switch to Wi-Fi seamlessly and your voice call will continue. When leaving the area with weak coverage, the device will switch back automatically to VoLTE (4G), and your call continues.

2. No extra costs

There is no additional charge for using Proximus VoWiFi.

  • VoWiFi calls are billed like mobile voice calls on the Proximus network, depending on your plan’s allowance of minutes.
  • VoWiFi calls to foreign countries are charged the same as calls to foreign countries from the mobile network.
  • Sending text messages via Wi-Fi is counted and billed like text messages on mobile networks.

3. What do you need to have?

  • You need a compatible smartphone with the latest software that supports VoWiFi and VoLTE.
  • Check here if your smartphone is already supported
  • If your smartphone is supported, check if you have the right software on your device. If this is not the case please do an update.
  • You are under the Wi-Fi coverage of, and logged on to, a wireless access point in Belgium, regardless of the provider.
  • Have a Proximus mobile phone subscription and the VoWiFi (= Wi-Fi Calling) option must be switched on. You can activate Wi-Fi Calling in the settings of your mobile phone.
  • Make sure that Wi-Fi Calling is ON

If all the above conditions are met, you can use Wi-Fi Calling! Note: sometimes you may need to restart your device to effectively activate the feature.

Make your call and if the mobile network is not strong enough, your call will be made over the Wi-Fi network. If the mobile network is strong enough, your call will be made over the mobile network as usual.

Questions about VoWiFi?


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