If you notice that your data usage is unexpectedly high, check which apps are consuming data in the background. Automatic updates, cloud backups, and video streaming are often the biggest data consumers. Disable automatic updates and synchronization and use Wi-Fi whenever possible.
Savings tips at Proximus - Save on your mobile usage
Optimize your usage on the Proximus network
Welcome to the Proximus savings tips help page. Here you will find all the information you need to optimize your usage and avoid unexpected costs.
Whether you want to check your data usage per app, temporarily disable mobile internet, or configure Wi‑Fi assist, our step‑by‑step guides will get you started quickly.
Check usage per app
Learn how to check and manage the data usage of your apps to stay within your bundle and avoid unexpected costs.
- Limit background data for specific apps
- Monitor data usage through the MyProximus app
- Set alerts at certain usage thresholds
Disable mobile internet
Discover how and when to disable mobile internet to save your data bundle or prevent unexpected usage.
- Quickly disable mobile data on different device types
- Use alternatives such as Wi‑Fi networks
Disable mobile internet abroad
Learn how to control your data usage while traveling to avoid high roaming charges.
- Disable data roaming before departure
- Alternative communication methods abroad
- Use Proximus travel options for predictable costs
- Monitor your usage during your stay abroad
Disable Wi‑Fi assist
Understand what Wi‑Fi assist is and how to disable this feature to avoid unexpected data usage.
- Operation of Wi‑Fi assist on different devices
- Correct settings to disable Wi‑Fi assist
- Pros and cons of Wi‑Fi assist
- Smart configuration for optimal balance
- Alternatives for stable internet connection
Popular devices
Find specific guides for the most popular smartphones. Our detailed instructions are tailored to each device type, so you can quickly and easily get started with your new phone on the Proximus network.
Troubleshooting common issues
Are you experiencing problems managing your usage? Here are some solutions to the most common problems:
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If disabling mobile internet does not seem to work, check if there are any apps that have priority access to mobile data. On some devices, you also need to disable "Data roaming" separately. Restarting your device may also help.
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If your device does not recognize the SIM card, check if the SIM card is inserted correctly. Gently clean the gold contacts with a dry cloth and try again. If the problem persists, the SIM card may be damaged.