Find answers to your questions about your Proximus internet connection

Looking for your internet connection password? Follow the Proximus procedure to find your internet connection password in the Proximus+ app or MyProximus.

Your internet connection does not cover the whole house or the signal is weak in some rooms? Follow the Proximus tips to improve internet coverage at home: proper placement of the Internet Box/b-box, reducing interference, choosing the right network, and solutions to extend your connection if needed.

Flex Emergency Internet is a backup solution that keeps you connected during an Internet outage, depending on your situation and eligibility. Visit the support page to understand how it works, check the conditions, and activate Emergency Internet.

You experienced a service interruption and want to know if compensation is possible? Check the compensation conditions for an Internet outage : interruption duration, eligibility criteria, and steps to follow to submit a request.

You think you are entitled to the Proximus Social Internet offer? If you benefit from the social rate, this page helps you check your eligibility for Proximus Social Internet, understand the new system, and know what steps to follow.

If mobile Internet is not working, check your Proximus APN settings and follow the configuration guide for your phone. You will find the steps to activate mobile data, correct the APN, and restore a stable connection.