Yes, since December 2016 all holders of Pay&Go cards without automatic top-ups have been required to register. This also applies to cards in alarm systems, home automation appliances or other devices that contain a Pay&Go card. You can identify yourself immediately in a Proximus Shop or identify your Pay&Go card online.
Identify your prepaid card
And activate it now
Choose a way to activate your card
It’s a legal requirement for all prepaid customers to identify themselves.
If you are a new Pay&Go customer, you must register to activate your card before using it.
Prepare your SIM card number, it will be asked.
Top up your card
You can load an amount from €1 to €99 via Bancontact.
This method requires you to register again every 18 months.
Use your Belgian eID card
This method requires a eID card reader and your pin code. This is a permanent identification method and needs to be performed only once.
Register a family member’s card
This card will then be registered in your name
For existing customer only
Identify yourself or a member of your family via MyProximus.
This method is only possible if you are administrator in MyProximus.
Send a text message from your Proximus mobile number to 8804, mentioning:
- The word IDENT (in capital letters)
- Followed twice by the number of the prepaid card you want to register
For example: 'IDENT 0470123456 0470123456' This method only works with a Proximus mobile number!
Still have questions?
- I use a prepaid card. Am I required to to register?
- Can I use my prepaid card if I don't register?
No. If you don't register you'll not be able to make or receive calls Texting and mobile Internet will not be possible either.
- Is my registration definitive?
The registration is definitive unless you have registered when topping up via the bank. In that case, the registration of your Pay&Go card applies for only 18 months. You will therefore need to register again.