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With most operators (such as Telenet) you can terminate your contract without charge, but with some others (such as Numéricable) you will need to pay a termination penalty if you terminate your contract within the first six months. Therefore, always check for how long you have been a customer.
Switching to Proximus
Why choose for Proximus?
Experience the quality of the network and the service!
An ultra-powerful mobile network guaranteed and surf faster than ever thanks to 4G+!
The best experience to call in any room of your house with the Mobile Coverage Extender.
We are available when you need help, by phone, at your home or in a shop.
Managing your account is easy: it’s accessible at all times with MyProximus.
Switching is easy!
And it’s worth your while
Easy Switch: we take care of everything, from cancellation at your current provider to full installation by our technician!
Installation free of charge (€59 of saving) for new customers opting for Tuttimus or Familus.
You can keep your mobile numbers, and landline numbers if you stay in the same zone.
You can continue to use the e-mail address from your former operator free of charge for max. 18 months.
When you place your order, we will check if a technician's visit is necessary to install everything.
You can't or don't want to use Easy Switch? Compose your cancellation letter, to stop your current subscriptions.
Tuttimus
Compose your Tuttimus Pack with TV!
Not yet a Proximus TV customer?
Stretch out on your sofa and enjoy the best of Proximus TV, with Tuttimus. You also get an extra TV bundle thrown in.
What's more, you combine it with ultra-fast, unlimited Internet and all the fixed and mobile calls you want. Plus, unlimited mobile data for your favorite app.
And there's more: the installation, modem and the first decoder are also included.
Compose your TuttimusYour smooth start with Proximus
You want to become a Proximus customer? Great!
Count on us to help you with some tips and useful links when you start using your Proximus products, and ensure you to profit from a good experience.
Compare and discover the advantages of Proximus
To offer you the best subscription adapted to your needs, please answer the following questions
Which type of products do you want to compare?
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Tuttimus
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Familus
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Mobilus
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Internet
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TV-App
With which operator?
Telenet
Voo
Orange
Base
How to change operators?
Fill in the form to opt for Proximus
We’ll take of everything, from the cancellation at your current provider up to the full installation, according to the Easy Switch procedure.
You’re not eligible or want to take care of the cancellation yourself?
You can use our online tool to quickly write your letter of termination.
Want to keep your fixed or mobile number? In that case, you don't have to do anything; we will take care of the transfer.
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