Netflix: Service offered by Netflix International B.V.. Proximus offers a technically simplified access to Netflix via the decoder. Follow the instructions on www.proximus.be/iwantnetflix to activate your Netflix streaming subscription or to link your existing account. The general conditions of Netflix apply: www.netflix.com/termofuse.

Pickx All Stars/Pickx All Stars & Sports: offer valid from 01/02/2022 to 14/08/2023 included, by purchasing the TV option Pickx All Stars at €29.99 per month or by purchasing the TV option Pickx All Stars & Sports at €39.99 per month. Only for TV customers of Proximus. Action not combinable with other promotions, except the Flex advantage of €0.99 offered on TV options. Discount applicable only once per client and applied as €5/month during 3 months on the Proximus payment statement.

Mobile telephony

The Terms and Conditions and Pricelist & tariffs apply.

Prices incl. VAT valid in Belgium and while traveling (roaming) in the EU Zone* (from Belgium to Belgium and from the EU Zone to the EU Zone and Belgium), except for value added services (eg special numbers, third-party services). Data usage is calculated per KB. Unused MB included in the bundle are not carried over to the next month.

The mobile subscriptions give you access to the following Proximus networks in the covered areas in Belgium and with a compatible device:

Network access 5G included Optimal Max 5G speed Estimated Max 5G speed
Mobile Flex S Yes 200 Mbps 200 Mbps
Mobile Flex M Yes 500 Mbps 420 Mbps
Mobile Flex Unlimited Yes 1 Gbps 420 Mbps

5G: the 5G network is only accessible in covered areas and is subject to compatible device and subscription.
The “estimated maximum speed” is the maximum speed that users can expect to achieve at different locations in the coverage area under realistic conditions. This maximum value results from measurements on the whole national territory and might vary depending on the device performance and your location during the use of the service. 5G being under deployment, the speed estimation is based on limited data.
The “optimale maximum speed” is the speed that can be achieved under optimal usage conditions. Speed may vary depending on the price plan, device performance and your location while using the service. More info on 5G and the internet policy.

Internet (data): if the customer surfing at reduced speed wants to continue surfing at maximum speed, it is possible to purchase a data boost option via MyProximus or by contacting customer service.

Normal and personal use of the Service by the Customer and unlimited use
The service is conditioned to a personal, non-abusive use, with due diligent. As part of the unlimited offers, in Belgium and the EU Zone, Proximus therefore reserves the right to limit or suspend the service in the event of use in excess of more than 10,000 SMS/month or 500 SMS/day or sending SMS to more than 250 different recipients per month or in the event of regular calls of more than 6h/day and/or 30h/week. Regarding unlimited mobile data usage, they are subject to a reasonable usage policy. In Belgium and the EU Zone*, the customer can surf up to 350 GB/month at maximum speed and then the speed is reduced (max 512 Kbps).

*EU Zone countries in which the mobile subscriptions are valid: Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guadeloupe (French West Indies), French Guiana, Hungary, Åland Islands (Finland), Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Spain, Martinique (French Antilles), Mayotte, Norway, Netherlands, Poland, Portugal, Réunion (La), Romania, United Kingdom, Saint-Barthélemy (French Antilles), Saint-Martin (French Antilles), Slovakia, Slovenia and Sweden

TV & entertainment

TV: For more information about the availability of TV, the HD range, the possibility to connect several TV sets and the channel offering by region: www.proximus.be/tv

Pickx app for TV customers with a Proximus+ account, for use in Belgium via Proximus Internet (fixed and mobile). TV guide accessible to all Internet users.  
TV customers also have access to TV content with the exception of Partner offers via the Proximus Pickx app and proximuspickx.be with a Proximus+ account. The TV content in the video is for illustrative and educational purposes only.
If the customer has a mobile subscription, an additional mobile data volume of 5 GB is provided for the Proximus Pickx app. If the customer has reached the limit of his mobile data bundle, the reduced surfing speed will also apply to the mobile data of the Pickx app.

My e-Press: My e-Press is only available for private customers. Professional customers subject to VAT who choose a Flex pack will not have access to My e-Press.

Apple TV 4K 128GB: When you select Apple TV as part of a pack, you are also entitled to an Android TV box at no extra cost.

TV option: choice from a list selected by Proximus. Changes to the offer will be notified 2 months in advance.

Netflix: Service offered by Netflix International B.V.. Proximus offers a technically simplified access to Netflix via the TV Box. Follow the instructions on www.proximus.be/iwantnetflix to activate your Netflix streaming subscription or to link your existing account. The general conditions of Netflix apply: www.netflix.com/termsofuse. If you choose Netflix as a TV bundle, the price of the pack with TV bundle increases by €2,5 per month. The price of the Netflix subscription is mentioned on the Proximus bill. The Standard TV bundle includes a subscription for 2 screens. On request: 4 screens (€4,5 more/month). Proximus reserves the right to prolong the offer.

Disney+: The price of the Disney+ subscription will be included on your Proximus bill. Pickx TV by Proximus provides technically simplified access to Disney+ via the Android TV Box. The Disney TV option and the simplified access are provided throughout the validity period of the contract with Disney and are subject to changes imposed by Disney. The Proximus Terms and Conditions and Pricelist & tariffs apply.
Only one subscription per customer. Only for Proximus Pickx TV customers. This action cannot be combined with other Proximus promotions.
To use Disney+, a Disney+ account is required. The user must accept Disney+ terms and conditions. Disney+ is an independent data controller of the personal data of Disney+ subscribers.
Access to Disney+ is subject to the activation of an account with Disney+ by the customer. The customer needs to activate a new access to Disney+ with the Proximus procedure communicated by e-mail. More details: here www.proximus.be/disneyplusfaq.
To enjoy Disney+ content via your Proximus Android TV Box (in recommended apps section of the navigation TV menu), you must have the Proximus Android TV decoder. More detailed on how to watch Disney+ via your Proximus Android TV Box: here!

Offer needs to be redeemed at www.disneyplus.be.

Only one subscription per customer. Access to Disney+ subject to activation of an account with Disney+ by the customer. Offer cannot be used on existing Disney+ account. The Disney+ Subscriber Agreement applies. At the end of the 12 months, the Disney+ service will be billed by Disney to the customer at the then applicable market price (currently €6.99/month).

To enjoy Disney+ content via your Proximus TV Box (in recommended apps section of the navigation TV menu), you must have the Proximus Android TV Box. More info, here!

Pickx Sports / Pickx All Stars & Sports: In addition to this subscription, an extra subscription with Eleven Sports is mandatory to broadcast the Eleven Pro League channels in a Horeca establishment. More info: https://b2b.elevensports.be.

TV Replay: TV Replay is free for all existing TV customers who opt for a Flex pack. The availability of programs and TV Replay depends on the television channels and the permissions they have or don't have to operate the program in question. Also available on computer, tablet and smartphone via the Pickx app. The list of channels available in TV Replay on TV and the Pickx app, along with the special terms and conditions, can be read on www.proximus.be/tvreplay

Fixed Internet

Unlimited data volume: personal and normal use, see the General Terms and Conditions. After using 3 TB, your speed will be limited to the end of the month, unless you activate your free 300 GB extra volume via Proximus+. More information: www.proximus.be/internetpolicy.

Fixed Internet speed: the actual speed experienced depends on the computer system, but also in exceptional cases, on general use. Your surfing speed may also be slower, while using Wi-Fi. Go to proximus.be/internetspeed to discover the surfing speed in your home.

Mega Fiber: the maximum usable speed is up to 500 Mbps in download and 500 Mbps in upload for all devices in the home network together.
The unlimited data volume is valid for a personal and normal use, see the General Terms and Conditions. After using 3 TB, your speed will be limited to the end of the month, unless you activate your free 300 GB extra volume via Proximus+. More info on proximus.be/internetpolicy.

Giga Fiber: the maximum usable speed is up to 2.5 Gbps in download and 500 Mbps in upload for all devices in the home network together. These maximum speeds can only be achieved by using the following technologies:

  • Category 6A RJ45 network cables.
  • 10 Gbps network card or 10 Gbps Thunderbolt 3 adapter.

The unlimited data volume is valid for a personal and normal use, see the General Terms and Conditions. After using 6 TB, your speed will be limited to the end of the month, unless you activate your free 300 GB extra volume via Proximus+. More info on proximus.be/internetpolicy.
The customer is entitled to an Internet Box+ and a maximum of 2 Wi-Fi Boosters with a Flex Giga Fiber pack. The Wi-Fi Boosters are always on request or at the initiative of the technician and for use in Belgium only.
It also includes a landline with unlimited calls to landlines and 1000 minutes/month to mobile phones in Belgium 24/7.

Ultra Fiber: the maximum usable speed is up to 8.5 Gbps in download and 1 Gbps in upload for all devices in the home network together. These maximum speeds can only be achieved by using the following technologies:

  • Category 6A RJ45 network cables.
  • 10 Gbps network card or 10 Gbps Thunderbolt 3 adapter.

The unlimited data volume is valid for a personal and normal use, see the General Terms and Conditions. After using 6 TB, your speed will be limited to the end of the month, unless you activate your free 300 GB extra volume via Proximus+. More info on proximus.be/internetpolicy.
The Ultra Fiber option is only available with a Flex Giga Fiber pack. The customer is entitled to an Internet Box+ and a maximum of 2 Wi-Fi Boosters with this pack configuration. The Wi-Fi Boosters are always on request or at the initiative of the technician and for use in Belgium only.
It also includes a landline with unlimited calls to landlines and 1000 minutes/month to mobile phones in Belgium 24/7.

Landline telephony 

Unlimited calls: only for normal and personal use and in accordance with Proximus' General Terms and Conditions.

Unlimited calls nationally: unlimited landline-to-landline calls (voice telephony) in Belgium around the clock. 1,000 call minutes for landline calls (voice telephony) to all mobile numbers in Belgium during peak and off-peak hours; after these 1,000 call minutes the customer calls at preferential rates. NB: these conditions do not apply to special numbers (070, 077, 09xx, 1xxx) and Internet numbers. View the out-of-bundle rates via this price list.

"Free calls international" option: 2000 minutes/month of free calls during off-peak hours (between 5 p.m. and 8 a.m.) and during weekends, for international calls from your landline to landline and mobile numbers (excluding mobile numbers in Morocco and Turkey) of the following destinations: Andorra, Austria Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, the United Kingdom and Switzerland, United States, Canada and landlines in Morocco and Turkey, from the telephone number given by the customer at the time of subscription, excluding 64k data connections on ISDN lines, special and premium-rate numbers (non-geographic numbers such as 070x, 09xx, 1xxx, etc.) View the out-of-bundle rates via this price list. Maximum 1 option per customer. Cannot be combined with other options that offer discounts on international calls;

Calls to all other countries in the world are billed per sec after the 1st min, without connection charge.

Free installation: free installation by a technician included for all Flex Fiber customers.

Customers with a mobile subscription or prepaid card are automatically given the option to make mobile payments.
This option allows you to purchase third-party services, such as a subscription to streaming services, a digital magazine, purchases on game consoles, e-books, parking or train tickets, paid applications in an app store, etc. The maximum value per transaction is 50€.
Your purchases are linked to your mobile number and can be consulted in the usage section via the MyProximus app.
The settlement of your purchases takes place together with the settlement of your Proximus products and services. The overview of your purchases is listed in the section “Details of your statement for third-party services”, which is added as an attachment to your Proximus bill or statement.
Your standard monthly budget is set at €100 and can be adjusted via the MyProximus app to a minimum of €5 and a maximum of €250. You can also choose to deactivate or reactivate this option free of charge via the MyProximus app.
More information about Mobile Payments can be found on our website: https://www.proximus.be/mobile-payments .

Mobile subscriptions are valid in Belgium and when roaming in the EU zone: Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guadeloupe (French Antilles), French Guiana, Hungary, Åland Islands (Finland), Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Spain, Martinique (French Antilles), Mayotte, Norway, Netherlands, Poland, Portugal, Czech Republic, Réunion (La), Romania, United Kingdom, Saint-Barthélemy (French Antilles), Saint-Martin (Frenach Antilles), Slovakia, Slovenia and Sweden) + Iceland, Liechtenstein, Norway. 

For more information on rates applicable outside the EU Zone, click here

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