eSIM, your digital SIM card

Manage multiple numbers on one device

• Benefit from dual SIM functionality, which allows you to have two active mobile subscriptions in one device at the same time.
• Switch easily between your work and private number, without needing to use two phones.
• Easily activate a local data plan when traveling outside the EU.

Fast setup and always at hand

• Order a subscription without having to wait for your SIM card to be delivered.
• Install your eSIM profile anytime, anywhere, on any compatible device.
• Get connected within 48 hours with 100% digital installation.

Sustainable and environmentally friendly

• No raw materials needed for physical production.
• No packaging waste as eSIMs are digital, removing the need for bulky packaging.
• No logistics or sales footprint.

How can I activate and use my eSIM profile?

To activate and use your eSIM profile, follow these steps:

If you've ordered an eSIM online, you will receive an activation email within 2 hours of your request. This email will contain your PIN, PUK, and mobile number. Make sure to be connected to Wi-Fi and have your activation email at hand.

The quickest and easiest way to activate your eSIM is by using the Proximus+ app or by logging into your MyProximus web account on a secondary device. If you are new to MyProximus, you can create your account in just a few simple steps.

Alternatively, if you have received a voucher with a QR code from one of our shops, you can activate your eSIM by scanning it with the device on which you want to activate your eSIM. Within seconds, you'll be connected to the Proximus network.

Find the whole procedure here

How do I get an eSIM?

You can easily order an eSIM online with a mobile subscription — just select the eSIM as your desired SIM type. You can also pass by one of our shops where an agent will be happy to assist you in obtaining it. Before requesting the eSIM, please check that your mobile phone is compatible with it.

Can I swap my physical SIM card to an eSIM, and vice versa?

Yes, you can swap your physical SIM to an eSIM, but it's not yet possible to do this online. You can pass by in one of our shops to ask for a swap.

Can I use a Proximus eSIM with an Apple or Samsung smartwatch?

For the moment, it is not possible to use a Proximus eSIM on companion devices such as Apple or Samsung smartwatches, but we are working on a solution to make this possible!

Check if your device is compatible

What’s the difference between an eSIM and a SIM card?

An eSim or embedded SIM is a SIM card that is built into the smartphone and offers exactly the same functionnalities as a physical SIM card. With an eSIM, there's no physical SIM card that you need to insert, and you can quickly activate it.

What makes eSIMs more secure than traditional SIM cards?

Embedded SIM (eSIM) technology offers a significant security advantage over traditional SIM cards, thanks to its integrated nature. Since eSIMs are not physically removable, criminals cannot easily obtain or manipulate them. As a result, eSIMs significantly reduce the risk of SIM swapping or port out fraud. With an eSIM, your personal data remains securely tied to your device, ensuring robust protection against unauthorized access and offering you peace of mind.

How is my personal data protected with an eSIM?

Your eSIM is protected by the same robust security standards for your personal data as traditional SIM cards. Both technologies employ robust encryption and authentication protocols, ensuring your sensitive information remains protected. Like physical SIM cards, eSIMs offer you the same possibility to set, change or disable your PIN code, ensuring you have control over secure network access. At Proximus, we prioritize your privacy and security, consistently implementing advanced cybersecurity measures to protect your personal data and prevent unauthorized access, no matter which SIM technology you choose.

Any additional questions?